Error when installing Sp2 [Moved from XP]

jive_john · 05-23-2009, 04:25 PM

ok so a couple days ago my computer which is a dell 4550 got an error and refused to load windows so i did the recovery console because i did not want to reformat due to laziness. now today when i was doing the updates and installing sp2 was fine but when i restarted i keep getiing this error

stop 0x0000007f( 0x00000008, 0x80042000, 0x00000000 , 0x00000000)
physical memory dump

my specs are

p4 2.4ghz
1gb ddr ram
60gb hdd
250 watt psu
nvidia geforce 6400 (i believe)

standard dell 4550 with upgraded video card

**justpassingby** · 05-23-2009, 06:12 PM

Hi jive_john !

Dell 4550

Likely some hardware issue :
General causes of "STOP 0x0000007F" errors

You should never upgrade the video card without upgrading the power supply, the 250W PSU isn't suited for a better video card than the one that originally came with the computer. Voltage fluctuations can damage the ram and cause errors like the one you get.

What was the model of the old video card and what's the exact brand and model of the new one ? Did you uninstall the old video drivers and reinstall the new ones for the new video card ?

Enter the BIOS at startup (look for some "press xx to enter setup" message, probably F1, F2 or Del), locate the hardware monitor screen if there's one and report your temps, fan speeds and voltages (+3.3, +5 and +12V).

Test your ram : download, unzip and burn memtest86+'s pre-compiled bootable .iso (.zip) using ImgBurn (select "write image file to disc" and browse for the memtest .iso file). Leave the CD in the drive, restart the computer, enter the BIOS at startup and set the boot order priority to CD-rom first. Leave memtest run overnight and report if it shows any errors.

I'll move your thread to the ram and power supply support section, once you give them the exact brand and model of your video card (it'll be written on the card itself if you don't remember or haven't got the box anymore) the hardware techs will be able tell you what PSU you need.

jive_john · 05-24-2009, 02:36 PM

ok thank you for the advice the original video card was a nvidia mx 420 i have had the new gpu in for over 3 months and havnt had a problem but i will check it all out thanks

05-23-2009, 04:25 PM	#1 (permalink)
jive_john Registered User Join Date: Nov 2007 Location: ohio Posts: 57 OS: Xp	Error when installing Sp2 [Moved from XP] ok so a couple days ago my computer which is a dell 4550 got an error and refused to load windows so i did the recovery console because i did not want to reformat due to laziness. now today when i was doing the updates and installing sp2 was fine but when i restarted i keep getiing this error stop 0x0000007f( 0x00000008, 0x80042000, 0x00000000 , 0x00000000) physical memory dump my specs are p4 2.4ghz 1gb ddr ram 60gb hdd 250 watt psu nvidia geforce 6400 (i believe) standard dell 4550 with upgraded video card

05-23-2009, 06:12 PM	#2 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 6,219 OS: XP Home SP3 / Ubuntu My System	Re: Error when installing Sp2 Hi jive_john ! Dell 4550 Likely some hardware issue : General causes of "STOP 0x0000007F" errors You should never upgrade the video card without upgrading the power supply, the 250W PSU isn't suited for a better video card than the one that originally came with the computer. Voltage fluctuations can damage the ram and cause errors like the one you get. What was the model of the old video card and what's the exact brand and model of the new one ? Did you uninstall the old video drivers and reinstall the new ones for the new video card ? Enter the BIOS at startup (look for some "press xx to enter setup" message, probably F1, F2 or Del), locate the hardware monitor screen if there's one and report your temps, fan speeds and voltages (+3.3, +5 and +12V). Test your ram : download, unzip and burn memtest86+'s pre-compiled bootable .iso (.zip) using ImgBurn (select "write image file to disc" and browse for the memtest .iso file). Leave the CD in the drive, restart the computer, enter the BIOS at startup and set the boot order priority to CD-rom first. Leave memtest run overnight and report if it shows any errors. I'll move your thread to the ram and power supply support section, once you give them the exact brand and model of your video card (it'll be written on the card itself if you don't remember or haven't got the box anymore) the hardware techs will be able tell you what PSU you need. __________________ Malware removal steps. Post your logs there and not here ! Posting system specs Last edited by justpassingby; 05-23-2009 at 06:15 PM.

05-24-2009, 02:36 PM	#3 (permalink)
jive_john Registered User Join Date: Nov 2007 Location: ohio Posts: 57 OS: Xp	Re: Error when installing Sp2 [Moved from XP] ok thank you for the advice the original video card was a nvidia mx 420 i have had the new gpu in for over 3 months and havnt had a problem but i will check it all out thanks