Computer Shuts Down

baileyphoto · 03-24-2008, 05:09 PM

Hello,

First off, I'm new to this forum, so please tell me if I need to take this question elsewhere or create my own thread.

I am having a similar problem: My computer shuts down suddenly & without warning, mostly when I try to play games. It also shuts down when I'm using Photoshop, & occasionally it'll shut down when i'm browsing the web, but that's much more rare. It never used to do this. The computer used to run these things just fine indefinitely. It's a great computer my friend built, but something is off & I'm pretty sure it's a hardware problem. I'm guessing either power-supply has gone bad or possibly i need more memory, but I don't have much experience troubleshooting these things & I'd like to avoid buying something only to find out that wasn't the problem.

On advice of my friend, I installed Lavalys' Everest, so I can post my computer's specs, but I'm overwhelmed by the size of the full report. If someone would please tell me which specific specs are of interest, I will post those. I don't even know where to start...

Many thanks for your time.

-Brian

dai · 03-25-2008, 09:28 AM

http://www.techsupportforum.com/atta...s-tsfdemo1.zip
power supply details
brand
wattage
bios readings for tempretures and voltages

baileyphoto · 03-25-2008, 10:09 AM

Hello & thank you for offering to help me. This is my first time using Everest as you can probably tell. I did not see anything that said Power-Supply. Does Everest use another name for that? In the meantime, here is everything else I believe you asked for...

Processor: AMD Athlon 64 Processor 3000+ 1800 MHz 1.7 V
Motherboard Chipset: nVIDIA nForce3 250Gb, AMD Hammer
Graphics Processor: nVIDIA GeForce FX5200
Virtual Memory Used: 939 MB of 1759 MB total
MS Windows 2000 Pro

Sensor Properties...
Sensor Type: ITE IT8712F (ISA 290h)
Motherboard Name: Gigabyte K8NF / K8NS / K8N-SLI / K8N Ultra / K8NXP Series
Chassis Intrusion Detected: Yes

Temperatures...
CPU: 76° Celcius / 169° Fahrenheit
Hitachi HDS728080PLAT20: [ TRIAL VERSION ]
WDC WD5000AAKB-00UKA0: [ TRIAL VERSION ]

Voltage Values...
CPU Core: 1.38 V
+3.3V: 3.28 V
+12 V: [ TRIAL VERSION ]
DIMM: 2.58 V

dai · 03-25-2008, 10:18 AM

you can only get the psu details from the label on the side of the psu
get your voltage readings from the bios
i prefer pcwizard for specs no restrictions it's free
http://pc-wizard-2008.en.softonic.com/
your cpu tempreture is way to high
redo the paste with some arctic silver
http://www.arcticsilver.com/arctic_s...structions.htm
and then see where you are at

baileyphoto · 03-26-2008, 06:51 AM

Ok the label on the power supply says:

AC INPUT:230/115VAC 50/60Hz 10/6A

DC OUTPUT MAX +3.3V +5V +12V -5V -12V +5VSB
30A 40A 18A 1.0A 1.0A 2.5A
400W

Also, when i took the cover off I remembered that I had put a filter on the fan (not the power-supply fan a different fan). I took the filter off & watched the temps drop to 25° Celcius (77° Fahrenheit). Said goodbye to the filter & put the cover back on, temp only raised three degree Celcius...

I'm going to see if it will shut down during games & photoshop etc now. Now that I think of it, this problem did begin to occur around the time i installed that filter. If the problem persists I will reapply the arctic silver. I will check out that pc-wizard as well.

Thanks for all your help...

03-24-2008, 05:09 PM	#1 (permalink)
baileyphoto Registered User Join Date: Mar 2008 Posts: 3 OS: win2k	Computer Shuts Down Hello, First off, I'm new to this forum, so please tell me if I need to take this question elsewhere or create my own thread. I am having a similar problem: My computer shuts down suddenly & without warning, mostly when I try to play games. It also shuts down when I'm using Photoshop, & occasionally it'll shut down when i'm browsing the web, but that's much more rare. It never used to do this. The computer used to run these things just fine indefinitely. It's a great computer my friend built, but something is off & I'm pretty sure it's a hardware problem. I'm guessing either power-supply has gone bad or possibly i need more memory, but I don't have much experience troubleshooting these things & I'd like to avoid buying something only to find out that wasn't the problem. On advice of my friend, I installed Lavalys' Everest, so I can post my computer's specs, but I'm overwhelmed by the size of the full report. If someone would please tell me which specific specs are of interest, I will post those. I don't even know where to start... Many thanks for your time. -Brian

03-25-2008, 09:28 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 58,967 OS: win 7 32x 64x rtm	Re: Computer Shuts Down http://www.techsupportforum.com/atta...s-tsfdemo1.zip power supply details brand wattage bios readings for tempretures and voltages __________________

03-25-2008, 10:09 AM	#3 (permalink)
baileyphoto Registered User Join Date: Mar 2008 Posts: 3 OS: win2k	Re: Computer Shuts Down Hello & thank you for offering to help me. This is my first time using Everest as you can probably tell. I did not see anything that said Power-Supply. Does Everest use another name for that? In the meantime, here is everything else I believe you asked for... Processor: AMD Athlon 64 Processor 3000+ 1800 MHz 1.7 V Motherboard Chipset: nVIDIA nForce3 250Gb, AMD Hammer Graphics Processor: nVIDIA GeForce FX5200 Virtual Memory Used: 939 MB of 1759 MB total MS Windows 2000 Pro Sensor Properties... Sensor Type: ITE IT8712F (ISA 290h) Motherboard Name: Gigabyte K8NF / K8NS / K8N-SLI / K8N Ultra / K8NXP Series Chassis Intrusion Detected: Yes Temperatures... CPU: 76° Celcius / 169° Fahrenheit Hitachi HDS728080PLAT20: [ TRIAL VERSION ] WDC WD5000AAKB-00UKA0: [ TRIAL VERSION ] Voltage Values... CPU Core: 1.38 V +3.3V: 3.28 V +12 V: [ TRIAL VERSION ] DIMM: 2.58 V

03-25-2008, 10:18 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 58,967 OS: win 7 32x 64x rtm	Re: Computer Shuts Down you can only get the psu details from the label on the side of the psu get your voltage readings from the bios i prefer pcwizard for specs no restrictions it's free http://pc-wizard-2008.en.softonic.com/ your cpu tempreture is way to high redo the paste with some arctic silver http://www.arcticsilver.com/arctic_s...structions.htm and then see where you are at __________________

03-26-2008, 06:51 AM	#5 (permalink)
baileyphoto Registered User Join Date: Mar 2008 Posts: 3 OS: win2k	Re: Computer Shuts Down Ok the label on the power supply says: AC INPUT:230/115VAC 50/60Hz 10/6A DC OUTPUT MAX +3.3V +5V +12V -5V -12V +5VSB 30A 40A 18A 1.0A 1.0A 2.5A 400W Also, when i took the cover off I remembered that I had put a filter on the fan (not the power-supply fan a different fan). I took the filter off & watched the temps drop to 25° Celcius (77° Fahrenheit). Said goodbye to the filter & put the cover back on, temp only raised three degree Celcius... I'm going to see if it will shut down during games & photoshop etc now. Now that I think of it, this problem did begin to occur around the time i installed that filter. If the problem persists I will reapply the arctic silver. I will check out that pc-wizard as well. Thanks for all your help...