Welcome to Tech Support Forum home to more then 136,000 problems solved. Issues have included: Spyware, Malware, Virus Issues, Windows, Microsoft, Linux, Networking, Security, Hardware, and Gaming Getting your problem solved is as easy as:
1. Registering for a free account
2. Asking your question
3. Receiving an answer

Registered members:
* Get free support
* Communicate privately with other members (PM).
* Removal of this message
* See fewer ads.
* And much more..

 





Want to know how to post a question? click here Having problems with spyware and pop-ups? First Steps
Go Back   Tech Support Forum > Hardware Support > RAM and Power Supply Support
User Name
Password
Site Map Register Donate Rules Blogs Mark Forums Read

RAM and Power Supply Support Support forum for memory and power supplies; Kingston, Corsair, PNY

Reply
 
Thread Tools
Old 01-19-2008, 09:54 AM   #1 (permalink)
Registered User
 
Join Date: Jan 2008
Posts: 4
OS: XP SP2


Computer shuts down when watching videos, please help

Hi all, you seem like a helpful bunch so I was wondering if you could help me with this. It'd be much appreciated if anyone had any clues as to what's going on! Also, sorry if this happens to be in the wrong area - I'm a bit of a newbie and since I'm not sure what's causing the issues I didn't really know where to put it. Anyway, I recently reformatted my hard drive and re-installed XP in an effort to fix some errors I was getting. Previously I would get the blue screen of death whenever I watched a video in VLC or WMP while internet explorer or firefox was running, or while I was watching video in a streaming program such as Sopcast or 4OD. If I shut down firefox or IE and watched the video I wouldn't usually get the BSOD. Odd.

Following the reboot a couple of days ago things haven't really improved a great deal. I no longer get the BSOD but instead my computer spontaneously reboots itself in the same situations that I used to get the BSOD. It doesn't log off properly, the screen just goes black and the computer starts up again as if someone pressed the reset button. My computer also seems pretty unstable in general, with various programs crashing far more often than is normal. I'm running Windows XP SP 2 with a Radeon 9600 pro, 2gb RAM and an AMD Sempron 2500. Thanks guys, hope you can help.
Meshen is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-19-2008, 11:35 AM   #2 (permalink)
dai
Manager, Hardware Forums
 
Join Date: Jul 2004
Location: west australia
Posts: 39,995
OS: vista 32x ultimate retail


Re: Computer shuts down when watching videos, please help

what power supply is in it
what does the bios list the voltage and tempretures at
if you receive a bsod post the error message in full
__________________

Last edited by dai : 01-19-2008 at 11:36 AM.
dai is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-19-2008, 02:44 PM   #3 (permalink)
Registered User
 
Join Date: Jan 2008
Posts: 4
OS: XP SP2


Re: Computer shuts down when watching videos, please help

Everest lists the voltage and temperatures as follows:

Temperatures:
Motherboard 37 °C (99 °F)
CPU 55 °C (131 °F)
Seagate ST340014A 42 °C (108 °F)

Cooling Fans:
CPU 1896 RPM
Chassis 3924 RPM

Voltage Values:
CPU Core 1.57 V
Aux 0.06 V
+3.3 V 3.26 V
+5 V 4.84 V
+12 V 11.49 V
+5 V Standby 4.95 V

I'm not sure what PSU I have, how do I find this out? My motherboard is a ASRock K7VM3 if that helps?

As for BSODs, I haven't had one since the re-installation as it now simply resets itself but I did manage to write down a little bit of info on one (before I knew about the event manager) but I'm not sure if it's much help. Here's what I got: "IRQL_NOT_LESS_OR_EQUAL
STOP 0x0000000A 0x2A0EDB8C"
It's not much, sorry. Thanks again!
Meshen is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-19-2008, 03:13 PM   #4 (permalink)
Mentor
 
speedster123's Avatar
 
Join Date: Oct 2006
Location: United States-New York
Posts: 3,860
OS: xp pro

My System

Re: Computer shuts down when watching videos, please help

http://support.microsoft.com/kb/314063
speedster123 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-19-2008, 03:42 PM   #5 (permalink)
dai
Manager, Hardware Forums
 
Join Date: Jul 2004
Location: west australia
Posts: 39,995
OS: vista 32x ultimate retail


Re: Computer shuts down when watching videos, please help

your temps are ok the cpu is up a bit
but the readings on volts are well down
see if the bios reports the same
take the side off the computer and look at the label on the side of the psu and post
brand
wattage
12+ line amps
what cpu and video card do you have in it
__________________
dai is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-19-2008, 05:45 PM   #6 (permalink)
Registered User
 
Join Date: Jan 2008
Posts: 4
OS: XP SP2


Re: Computer shuts down when watching videos, please help

Here are the voltages according to the BIOS:

Vcore: 1.60V
+3.30V: 3.36 V
+5.00V: 4.97V
+12.00V: 12.03V

I'm guessing these are more normal voltages?

My CPU is an AMD Sempron 1750 MHz 2500+ and my graphics card / video adapter is a Radeon 9600 series.

I've opened up the side of my computer to take a look at the PSU and I can't really tell you much to be honest so here's a photo, hope it provides the necessary info. Thanks again.

Meshen is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-20-2008, 03:39 AM   #7 (permalink)
dai
Manager, Hardware Forums
 
Join Date: Jul 2004
Location: west australia
Posts: 39,995
OS: vista 32x ultimate retail


Re: Computer shuts down when watching videos, please help

the voltages are ok,but your psu only supplies 13a on the 12v+ line see if you can borrow one putting out 18amps to try in it,and see if the problem disappears
__________________
dai is online now  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-20-2008, 05:04 AM   #8 (permalink)
Mentor
 
speedster123's Avatar
 
Join Date: Oct 2006
Location: United States-New York
Posts: 3,860
OS: xp pro

My System

Re: Computer shuts down when watching videos, please help

the supply might be 8 years old?
your cpu might need thermal grease reapplied [in my sig]
and the cpu fan might have to be blown out.. 55c at rest or after a videos/scans?

check if there are any updated video drivers, and that the device manager has no yellow alerts.

Last edited by speedster123 : 01-20-2008 at 05:11 AM.
speedster123 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Old 01-20-2008, 08:27 AM   #9 (permalink)
Registered User
 
Join Date: Jan 2008
Posts: 4
OS: XP SP2


Re: Computer shuts down when watching videos, please help

Thanks for the suggestions guys, I'll give them a try first chance I get. I'll let you know how I get on. Cheers!
Meshen is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark on Thread SoupReddit!
Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -7. The time now is 07:54 AM.



Copyright 2001 - 2008, Tech Support Forum

Search Engine Friendly URLs by vBSEO

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81