Dell 962 Printer

tedsun · 04-27-2006, 10:51 PM

The printer will not work. A message appears in the printer screen saying that the right cartrdige is incorrect. This is the original cartridge (color) that came with the printer. Right now I have a dead machine. Any suggestions?

**Terrister** · 04-28-2006, 07:13 AM

The easiest thing to try is to replace the cartridge.
If it is under warranty, make Dell fix it.

kwjsolutions · 05-08-2006, 05:46 PM

I think the least frusterating route to this solution is go out and buy a new cartridge. There is nothing wrong... just printer thinks cartridge is expired. It sucks, upsets many people, but in the end... spare yourself the stress.

But, to get it to print now, remove that cartridge. You will be able to print in black only until you replace it. Otherwise you are stuck with a dead printer.

aiadne · 07-19-2007, 08:00 AM

Thanks guys

Nothing is working. I have changed the cartridge, done all the stuff the troubleshooter recommends. Unfortunately it is only a new machine to me!!!.

04-27-2006, 10:51 PM	#1 (permalink)
tedsun Registered User Join Date: Jun 2005 Posts: 1 OS: xp	Dell 962 Printer The printer will not work. A message appears in the printer screen saying that the right cartrdige is incorrect. This is the original cartridge (color) that came with the printer. Right now I have a dead machine. Any suggestions? Last edited by tedsun; 04-27-2006 at 10:54 PM.

04-28-2006, 07:13 AM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	The easiest thing to try is to replace the cartridge. If it is under warranty, make Dell fix it. __________________

05-08-2006, 05:46 PM	#3 (permalink)
kwjsolutions Registered User Join Date: May 2006 Posts: 1 OS: XP	962 Right Incorrect Temp Fix I think the least frusterating route to this solution is go out and buy a new cartridge. There is nothing wrong... just printer thinks cartridge is expired. It sucks, upsets many people, but in the end... spare yourself the stress. But, to get it to print now, remove that cartridge. You will be able to print in black only until you replace it. Otherwise you are stuck with a dead printer.

07-19-2007, 08:00 AM	#4 (permalink)
aiadne Registered User Join Date: Jul 2007 Posts: 2 OS: winxp	Re: Dell 962 Printer Thanks guys Nothing is working. I have changed the cartridge, done all the stuff the troubleshooter recommends. Unfortunately it is only a new machine to me!!!.