Ink cartidge creating problem

SC180 · 04-06-2006, 02:42 PM

Hi,

Just wanted some help with my printer. I have the HP Deskjet 3420 model and I recently bought new ink cartidges (Black and colour). The problem I am having is that if I put both my Black and Colour cartidges in their slot, my printer doesn't work. But if I put only my Colour cartidge in its slot, the printer starts to work.

How do I know that the black cartidge is creating problem? When I put the black and the colour cartidge in, the Printer's light blinks which means that the printer isn't ready to print yet. But when I put only the colour cartidge in, the light doesn't blink which means the printer is ready to print.

I've had this printer for almost 3 years now and it was working fine until now. I've replaced ink numerous times so I am not new at this. I know I could try replacing the Black ink cartidge, but you know it's kind of expensive so I don't wanna waste the ink I have.

Any help on this will be very much appreciated.

ebackhus · 04-06-2006, 02:51 PM

Check and clean the contacts where the ink tanks fit in. Gunk could prevent or interefere with the communication between the tank and the printer.

SC180 · 04-06-2006, 07:52 PM

It seems like the Black ink cartidge was expired which I didn't notice so therefore it wasn't working. Got the cartidge replaced so its working now.

Thanks for the help anyway.

**Terrister** · 04-11-2006, 09:21 AM

Thanks for posting back.

04-06-2006, 02:42 PM	#1 (permalink)
SC180 Registered User Join Date: Apr 2006 Posts: 2 OS: XP Professional	Ink cartidge creating problem Hi, Just wanted some help with my printer. I have the HP Deskjet 3420 model and I recently bought new ink cartidges (Black and colour). The problem I am having is that if I put both my Black and Colour cartidges in their slot, my printer doesn't work. But if I put only my Colour cartidge in its slot, the printer starts to work. How do I know that the black cartidge is creating problem? When I put the black and the colour cartidge in, the Printer's light blinks which means that the printer isn't ready to print yet. But when I put only the colour cartidge in, the light doesn't blink which means the printer is ready to print. I've had this printer for almost 3 years now and it was working fine until now. I've replaced ink numerous times so I am not new at this. I know I could try replacing the Black ink cartidge, but you know it's kind of expensive so I don't wanna waste the ink I have. Any help on this will be very much appreciated.

04-06-2006, 02:51 PM	#2 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,293 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	Check and clean the contacts where the ink tanks fit in. Gunk could prevent or interefere with the communication between the tank and the printer. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

04-11-2006, 09:21 AM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Thanks for posting back. __________________

04-06-2006, 07:52 PM	#3 (permalink)
SC180 Registered User Join Date: Apr 2006 Posts: 2 OS: XP Professional	It seems like the Black ink cartidge was expired which I didn't notice so therefore it wasn't working. Got the cartidge replaced so its working now. Thanks for the help anyway.