Error code 5100 on Canon MX310

jacques1654 · 11-23-2009, 12:42 AM

I have this error on my printer. I read through previous solutions and they suggested that it can be a paper or other jam.

I cannot see any jam. The light (lazer) in the scan bed seems to get stuck and I cannot open the scan part of the printer.

I do not have the manual anymore so i do not know how to open the scan bed to see what is going on.

Please help.

Regards

IT-Tech · 11-29-2009, 05:20 PM

Hi and welcome...

According to the website here are the troubleshooting steps for the MX310 and Error Code 5100:

Remove the cartridges
Inspect the cartridges to ensure all packaging is removed
Reinstall the cartridges
Press the ON/OFF button for 2 seconds
Unplug the printer and wait 10 seconds
Check the printer for any obstructions including packaging materials
- Remove the scanner cover
- Open the lid - check for paper that is stuck; these can be very small pieces, so look carefully
Plug the printer back in and power it on.
If that does not solve the problem you will have to contact repair

11-23-2009, 12:42 AM	#1 (permalink)
jacques1654 Registered User Join Date: Nov 2009 Posts: 2 OS: xp	Error code 5100 on Canon MX310 I have this error on my printer. I read through previous solutions and they suggested that it can be a paper or other jam. I cannot see any jam. The light (lazer) in the scan bed seems to get stuck and I cannot open the scan part of the printer. I do not have the manual anymore so i do not know how to open the scan bed to see what is going on. Please help. Regards

11-29-2009, 05:20 PM	#2 (permalink)
IT-Tech Tech Hardware Team Join Date: Oct 2009 Location: Evansville, Indiana, USA Posts: 764 OS: All Microsoft Operating Systems My System	Re: Error code 5100 on Canon MX310 Hi and welcome... According to the website here are the troubleshooting steps for the MX310 and Error Code 5100: Remove the cartridges Inspect the cartridges to ensure all packaging is removed Reinstall the cartridges Press the ON/OFF button for 2 seconds Unplug the printer and wait 10 seconds Check the printer for any obstructions including packaging materials Remove the scanner cover Open the lid - check for paper that is stuck; these can be very small pieces, so look carefully Plug the printer back in and power it on. If that does not solve the problem you will have to contact repair __________________ - I remove all threads from my subscription after 4 days if they become stagnate. If you post in a stagnate thread and still need my help, please send me a PM so I can pick it back up.