Epsom S20 cartridge problems

mikeec · 11-03-2009, 08:36 AM

I have an Epsom s20 printer. I have put new ink cartridges in and everytime I try to print I get an error message saying the cartridges are not recognised. Can anyone help. I cannot print at all.

IT-Tech · 11-04-2009, 07:22 PM

Hi and welcome!

Please check to make sure you have removed the contact protectors on the cartridges. *** DO NOT TOUCH THE CONTACTS ***

Are you using "original" cartridges?

If they are properly removed......

Please do the following to see if you have firmware lockup:

Remove the cartridges
Turn the printer off
Unplug the power cord from the printer
Disconnect the cable from the printer to the PC
Turn the printer on without the cable connected to the PC
Install the cartridges
Power the printer back off
Disconnect the power cord from the printer
Power the printer back on
Connect the printer to the PC

If this does not solve the problem then you either have defective cartridges or your carriage and/or cable is faulty.

Thank you very much!

11-03-2009, 08:36 AM	#1 (permalink)
mikeec Registered User Join Date: Nov 2009 Posts: 1 OS: xp	Epsom S20 cartridge problems I have an Epsom s20 printer. I have put new ink cartridges in and everytime I try to print I get an error message saying the cartridges are not recognised. Can anyone help. I cannot print at all.

11-04-2009, 07:22 PM	#2 (permalink)
IT-Tech Tech Hardware Team Join Date: Oct 2009 Location: Indiana Posts: 221 OS: All Microsoft Operating Systems My System	Re: Epsom S20 cartridge problems Hi and welcome! Please check to make sure you have removed the contact protectors on the cartridges. * DO NOT TOUCH THE CONTACTS * Are you using "original" cartridges? If they are properly removed...... Please do the following to see if you have firmware lockup: Remove the cartridges Turn the printer off Unplug the power cord from the printer Disconnect the cable from the printer to the PC Turn the printer on without the cable connected to the PC Install the cartridges Power the printer back off Disconnect the power cord from the printer Power the printer back on Connect the printer to the PC If this does not solve the problem then you either have defective cartridges or your carriage and/or cable is faulty. Thank you very much! __________________ - I remove all threads from my subscription after 4 days if they become stagnate. If you post in a stagnate thread and still need my help, please send me a PM so I can pick it back up.