Help with "userpaper.ppr unable to be accessed"

aponi · 10-28-2009, 02:57 PM

Morning,

First time here

, I am totally lost and can navigate my way around programs but when it comes to hardware or fixing things I'm totally lost - you'll be speaking with someone who can't change a tyre (I'd have a go but.....) so please be patient.

I was on my computer using my Canon IP4600 CD/DVD program to print off a cover when a storm broke out and my computer went off then just as quick came back on again - everything was fine except when I tried to go back into my CD/DVD program I got an error message ""the file userpaper.ppr could not be accessed" - I uninstalled the printer and re-installed again but whatever I do I can't use the CD/DVD program on the Canon and can't get rid of the error message - can someone help me please as I've looked everywhere to try and solve this - I can't find any file "userpaper.ppr" .

Cheers
Aponi

Dogg · 10-29-2009, 04:38 PM

Did you uninstall the actual printer, the printer software, or both?

Goto Contol Panel / Add and Remove Programs - and uninstall all Canon printer related drivers AND software. Reboot, then reinstall the software and drivers following the manufacturers instructions.

aponi · 10-29-2009, 05:24 PM

I use Vista so I can't go to Control Panel - add/remove as silly Vista has put things in hiding places!!! I found it though, it's under Programs & Features. I didn't do it this way, I uninstalled through the program as it has an uninstall - but I will try it again the way you suggested

Other than that I'll install Windows 7 which I've been putting off!!!

Thank you

10-28-2009, 02:57 PM	#1 (permalink)
aponi Registered User Join Date: Oct 2009 Posts: 2 OS: Vsita 64bit	Help with "userpaper.ppr unable to be accessed" Morning, First time here, I am totally lost and can navigate my way around programs but when it comes to hardware or fixing things I'm totally lost - you'll be speaking with someone who can't change a tyre (I'd have a go but.....) so please be patient. I was on my computer using my Canon IP4600 CD/DVD program to print off a cover when a storm broke out and my computer went off then just as quick came back on again - everything was fine except when I tried to go back into my CD/DVD program I got an error message ""the file userpaper.ppr could not be accessed" - I uninstalled the printer and re-installed again but whatever I do I can't use the CD/DVD program on the Canon and can't get rid of the error message - can someone help me please as I've looked everywhere to try and solve this - I can't find any file "userpaper.ppr" . Cheers Aponi

10-29-2009, 04:38 PM	#2 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 1,973 OS: XP sp3	Re: Help with "userpaper.ppr unable to be accessed" Did you uninstall the actual printer, the printer software, or both? Goto Contol Panel / Add and Remove Programs - and uninstall all Canon printer related drivers AND software. Reboot, then reinstall the software and drivers following the manufacturers instructions. __________________ Google is your friend !

10-29-2009, 05:24 PM	#3 (permalink)
aponi Registered User Join Date: Oct 2009 Posts: 2 OS: Vsita 64bit	Re: Help with "userpaper.ppr unable to be accessed" I use Vista so I can't go to Control Panel - add/remove as silly Vista has put things in hiding places!!! I found it though, it's under Programs & Features. I didn't do it this way, I uninstalled through the program as it has an uninstall - but I will try it again the way you suggested Other than that I'll install Windows 7 which I've been putting off!!! Thank you