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| Printer Support Support Forum for printers: HP, Brother, Epson, Canon |
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LinkBack | Thread Tools |
08-08-2009, 11:39 PM
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#1 (permalink) |
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Registered User
Join Date: Aug 2009
Posts: 1
OS: xp
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HP Photosmart won't print black
Hi - My HP Photosmart C7200 will not print black. It stopped printing the other day, when the black ink cartridge was low (but not empty), so I have just replaced the black ink cartridge and the main screen is recognising that it has a full black cartridge - but it still won't print black. All other colours are working OK. I am REALLY annoyed
 , as it it only 2 months out of its 1 year warranty. Any ideas?? I have some important docs I need to print, so any suggestions would be VERY appreciated...Thanks! |
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08-09-2009, 08:34 PM
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#2 (permalink) |
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Tech Hardware Team
Join Date: Oct 2008
Location: Chicago, IL.
Posts: 3,699
OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate
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Re: HP Photosmart won't print black
Hello and Welcome to TSF,
1. Turn printer off and disconnect the USB cable from the pc to printer 2. Uninstall the printer driver and software from add/remove in control panel Clean disc, clean temp folders, reboot pc. Go here for printer driver and software: (choose the exact model) http://h20180.www2.hp.com/apps/Looku...x=9&submit.y=9 Download: HP Photosmart Full Feature Software and Drivers All updates also 1. Plug in printer and turn it on - do not connect the USB cable yet 2. Install the printer driver and software 3. Connect the USB cable when the installation tells you to 4. reboot pc 5. Install any or all of updates that are needed 6. reboot pc, clean disc, clean temp folders 7. Your done
__________________
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08-10-2009, 12:39 AM
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#3 (permalink) |
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Hardware Tech Team
Join Date: Jul 2009
Posts: 317
OS: XP
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Re: HP Photosmart won't print black
If any of those option won't work, please check your blank ionk cartridge if it is a genuine hp ink cartridge. Please clean the copper contacts at the back of the black ink cartridge and also inside the printer (copper contact). Make sure not to touch the nozzles of the ink cartridge. Please do a clean printhead by press the Setup button on your printer, go to Tools and go to Clean Printhead. The printer will print a test page after cleaning with a series of colors, examine if the printer now prints black text.
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