Printer wont connect with computer :|

Hammer Of Thor · 08-08-2009, 10:10 PM

My HP Laserjet 1010can print when I press the button for it to print out a test page

But when I print a document or even try a test page from my computer, it doesn't work

The cable is connected and the printer is on so I don't know what's wrong. I tried using the troubleshooter but it said that "helpctr" was unavailable. My printer was working just fine before until it got a paper jam. After I took it out, the printer didn't work anymore

Any help?

Hammer Of Thor · 08-08-2009, 11:35 PM

Hey sorry for double post but I can't edit my post :| Don't know why
so just wanted to say that I solved the helpctr problem and couldn't solve my printer problem with the troubleshooter. The printer's working fine but the connection isn't

Sorry again for double posting

EDIT: Ok just posted, I can see and Edit button on this post but not on my first post :|wierd

Riskyone101 · 08-09-2009, 08:39 PM

hello and Welcome to TSF,

Goi here for driver and software:
http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228

Disconnect printer from pc and turn it off
Uninstall the printer driver and software through add/remove
clean disc
clean temp folders
reboot pc

1. Plug in power cord and turn printer on - do not connect the USB cable yet
2. Install the printer driver and software
3. Connect the USB cable when installation notifies you to
4. After installation completes, reboot pc

Hammer Of Thor · 08-10-2009, 05:45 AM

Oh thank you :D I'll try this ASAP,

I'm guessing I can only edit posts within a set amount of time? Reinstalling my printer might take 1-2 days so I'd like to apologize for any future double posts :)

Thanks again for helping me :D

08-08-2009, 10:10 PM	#1 (permalink)
Hammer Of Thor Registered User Join Date: Aug 2009 Posts: 3 OS: XP	Printer wont connect with computer :\| My HP Laserjet 1010can print when I press the button for it to print out a test page But when I print a document or even try a test page from my computer, it doesn't work The cable is connected and the printer is on so I don't know what's wrong. I tried using the troubleshooter but it said that "helpctr" was unavailable. My printer was working just fine before until it got a paper jam. After I took it out, the printer didn't work anymore Any help?

08-08-2009, 11:35 PM	#2 (permalink)
Hammer Of Thor Registered User Join Date: Aug 2009 Posts: 3 OS: XP	Re: Printer wont connect with computer :\| Hey sorry for double post but I can't edit my post :\| Don't know why so just wanted to say that I solved the helpctr problem and couldn't solve my printer problem with the troubleshooter. The printer's working fine but the connection isn't Sorry again for double posting EDIT: Ok just posted, I can see and Edit button on this post but not on my first post :\|wierd Last edited by Hammer Of Thor; 08-08-2009 at 11:36 PM.

08-09-2009, 08:39 PM	#3 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,777 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: Printer wont connect with computer :\| hello and Welcome to TSF, Goi here for driver and software: http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228 Disconnect printer from pc and turn it off Uninstall the printer driver and software through add/remove clean disc clean temp folders reboot pc 1. Plug in power cord and turn printer on - do not connect the USB cable yet 2. Install the printer driver and software 3. Connect the USB cable when installation notifies you to 4. After installation completes, reboot pc __________________

08-10-2009, 05:45 AM	#4 (permalink)
Hammer Of Thor Registered User Join Date: Aug 2009 Posts: 3 OS: XP	Re: Printer wont connect with computer :\| Oh thank you :D I'll try this ASAP, I'm guessing I can only edit posts within a set amount of time? Reinstalling my printer might take 1-2 days so I'd like to apologize for any future double posts :) Thanks again for helping me :D