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LinkBack | Thread Tools |
06-23-2009, 01:12 AM
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#1 (permalink) |
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Registered User
Join Date: Jun 2009
Posts: 3
OS: vista x64
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Multiple issues installing Canon MP620 on x64.
Decided to get a new printer and trash the Epson, perhaps I made a bad choice.
Here's some screenshots of 3 different error messages I get no matter which way I try and get this thing installed, it seems impossible. Tried uninstalling/reinstalling software, uninstalling usb drivers and reinstalling...It looks like it almost installs but then fails at the end. Argh!  I can't even add/modify any 'printer' settings without getting an error message like this, yes I'm administrator::  :( 
Last edited by constrict; 06-23-2009 at 01:15 AM. |
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06-23-2009, 10:21 AM
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#2 (permalink) |
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Registered User
Join Date: Jun 2009
Posts: 3
OS: vista x64
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Re: Multiple issues installing Canon MP620 on x64.
Uninstalled all drivers/software, rebooted and turned the printer on just as windows loaded and still FAILED. I don't understand why the canon software needs windows to locate and install the drivers which it can't find even though I point to the correct directory on the disc.... I even manually installed them directly from the software disc and still got all the same errors.
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06-23-2009, 11:15 AM
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#3 (permalink) |
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Registered User
Join Date: Jun 2009
Posts: 3
OS: vista x64
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Re: Multiple issues installing Canon MP620 on x64.
Description:
Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website. The hardware ID of your device is USBPRINT\CanonMP620_series91BA. Problem signature: Problem Event Name: PnPDriverNotFound Architecture: x64 Hardware Id: USBPRINT\CanonMP620_series91BA OS Version: 6.0.6001.2.3.0.256.1 Locale ID: 1033 |
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06-24-2009, 02:21 AM
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#4 (permalink) |
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Tech Hardware Team
Join Date: Oct 2008
Location: Chicago, IL.
Posts: 3,697
OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate
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Re: Multiple issues installing Canon MP620 on x64.
Hello and Welcome to TSF,
1. Unplug the usb cable, leave printer on 2. add/remove in control panel, uninstall the driver and software 3. reboot pc 4. go here for driver and software: http://www.usa.canon.com/consumer/co...&modelid=17406 5. install the printer driver 6. connect the usb cable 7. after completion of driver install, reboot pc
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