[SOLVED] HP OfficeJet 6310 All in One

nmsundance · 06-04-2009, 07:51 PM

I have done everything I can to get this lousy printer to scan or fax. I paid for a new disk to load the software and it still does not work. I tried using paint. Nothing I do works. I have Vista HOme Premiun but this printer does not even work on my laptop with XP Pro.

nmsundance · 06-05-2009, 09:18 AM

scan bed for hp 6310 offic++++++++++++++++++++++++++++++++++++++++++++++++++ejet all in one has never worked and now I am out of warranty

Riskyone101 · 06-10-2009, 06:48 AM

Hello and Welcome to TSF nmsundance,

You need to start your own thread next time, I just stumbled across this one
to find out the original poster has solved their problem.

Go here for the driver and software:
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1119598

1. turn off printer and disconnect usb cable
2. uninstall driver and software from add/remove in control panel
3. reboot pc
4. turn on printer
5. install driver and software and updates
6. connect usb cable when asked to from installation
7. reboot pc inbetween each installation.

nmsundance · 06-11-2009, 08:07 AM

Throw it out. The scanner bed does not work and unless it is still under warranty HP will only offer to sell you a J6480 for $149 including next day delivery, if you really make a fuss. I got it on Monday and it WORKS! THe 6310 is a good printer and I am giving it to my sone in college. I worked with 4 different techs at HP and none of them have a clue and never suggest it is a hardware problem. After 3+hours I can assure you, it is the scanner bed. Take it apart, who knows maybe it is not even hooked up to anything. We have a software company and after 30 yrs of printer problems I know this is a dead issue. Sorry!!

nmsundance · 06-11-2009, 08:10 AM

Sorry, I am happy for you that what youissue was eliminated after many trys by HP and myself.

06-04-2009, 07:51 PM	#1 (permalink)
nmsundance Registered User Join Date: Jun 2009 Posts: 4 OS: Windows Vista	[SOLVED] HP OfficeJet 6310 All in One I have done everything I can to get this lousy printer to scan or fax. I paid for a new disk to load the software and it still does not work. I tried using paint. Nothing I do works. I have Vista HOme Premiun but this printer does not even work on my laptop with XP Pro.

06-05-2009, 09:18 AM	#2 (permalink)
nmsundance Registered User Join Date: Jun 2009 Posts: 4 OS: Windows Vista	Re: HP OfficeJet 6310 All-in-One Scanner scan bed for hp 6310 offic++++++++++++++++++++++++++++++++++++++++++++++++++ejet all in one has never worked and now I am out of warranty

06-10-2009, 06:48 AM	#3 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,697 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: HP OfficeJet 6310 All-in-One Scanner Hello and Welcome to TSF nmsundance, You need to start your own thread next time, I just stumbled across this one to find out the original poster has solved their problem. Go here for the driver and software: http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1119598 1. turn off printer and disconnect usb cable 2. uninstall driver and software from add/remove in control panel 3. reboot pc 4. turn on printer 5. install driver and software and updates 6. connect usb cable when asked to from installation 7. reboot pc inbetween each installation. __________________

06-11-2009, 08:07 AM	#4 (permalink)
nmsundance Registered User Join Date: Jun 2009 Posts: 4 OS: Windows Vista	Re: HP OfficeJet 6310 All-in-One Scanner Throw it out. The scanner bed does not work and unless it is still under warranty HP will only offer to sell you a J6480 for $149 including next day delivery, if you really make a fuss. I got it on Monday and it WORKS! THe 6310 is a good printer and I am giving it to my sone in college. I worked with 4 different techs at HP and none of them have a clue and never suggest it is a hardware problem. After 3+hours I can assure you, it is the scanner bed. Take it apart, who knows maybe it is not even hooked up to anything. We have a software company and after 30 yrs of printer problems I know this is a dead issue. Sorry!!

06-11-2009, 08:10 AM	#5 (permalink)
nmsundance Registered User Join Date: Jun 2009 Posts: 4 OS: Windows Vista	Re: HP OfficeJet 6310 All-in-One Scanner Sorry, I am happy for you that what youissue was eliminated after many trys by HP and myself.