cANNOT PRINT TO ANY NETWORK PRINTER

mackland · 05-31-2009, 12:11 PM

Hi folks

Hoping someone can help with this as I am totally lost

I have just moved my vessels IT infrastructure back onboard after a major upgrade on the vessel. The IT infrastructure has been working fine for 6 months in the offices while the project was ongong.

I have now moved the servers( 2 x 2003 servers, 20 pc's and 11 HP printrs back onboard and tested citrix, email, web all ok. I also tested printing to about 4 printers on the 1st day throgh the network and throgh citrix all ok.

The next day I came in and I cannot print to any network printer from any pc or server. At first I thoght it was the print spooler but this seems ok and I then added a new printer to a pc by its IP address and that still did not work discouting problems with the server. I also deleted the printers and re -added but I keep getting the same error

I can ping the printers and connect to their web interface by IP but if I click a test page I get an error straight away asking if I want to go through the printer help.

If I try to print from word, etxc it goes throgh the actions but nothing happens.

Any help appreciated

Riskyone101 · 06-01-2009, 08:17 AM

Hello and Welcome to TSF,

Have you checked for any updates for the printer?

What is the make and model number of printer?

05-31-2009, 12:11 PM	#1 (permalink)
mackland Registered User Join Date: May 2009 Posts: 1 OS: 2003, XP	cANNOT PRINT TO ANY NETWORK PRINTER Hi folks Hoping someone can help with this as I am totally lost I have just moved my vessels IT infrastructure back onboard after a major upgrade on the vessel. The IT infrastructure has been working fine for 6 months in the offices while the project was ongong. I have now moved the servers( 2 x 2003 servers, 20 pc's and 11 HP printrs back onboard and tested citrix, email, web all ok. I also tested printing to about 4 printers on the 1st day throgh the network and throgh citrix all ok. The next day I came in and I cannot print to any network printer from any pc or server. At first I thoght it was the print spooler but this seems ok and I then added a new printer to a pc by its IP address and that still did not work discouting problems with the server. I also deleted the printers and re -added but I keep getting the same error I can ping the printers and connect to their web interface by IP but if I click a test page I get an error straight away asking if I want to go through the printer help. If I try to print from word, etxc it goes throgh the actions but nothing happens. Any help appreciated

06-01-2009, 08:17 AM	#2 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,697 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: cANNOT PRINT TO ANY NETWORK PRINTER Hello and Welcome to TSF, Have you checked for any updates for the printer? What is the make and model number of printer? __________________