Epson Stylus Photo RX420

ivansmagic · 05-22-2009, 04:31 AM

Hi, I am new around here and am looking for bit of help after being recommended this site.

I have had the above printer for some years now and i am encountering my first problem.

When I upload photos from my memory card, I usually use the SD Card slot on the printer. When I insert it, it usuall opens automaticaly giving me various options of what to do to upload them.

This has now stopped and when I insert the card, nothing happens.

I have gone to the epson site and updated the drives and also tried to reinstall the relevant software from the disk provided with the printer but this has not made any difference.

If anyone can point me in the right direction to resolve this problem, that would be great.

Many thanks in advance.

**godspeeed** · 05-22-2009, 09:59 AM

Sorry for asking but you can confirm that the card can still be used with your camera to view/take pictures? Have you tried a different card reader?

When a printer has a memory card reader, windows device manager will usually see two different device:

1. printer
2. card reader

The card reader should be detected by windows and a generic drive should appear in ''My Computer'' If it doesn't see it please check the following:

If you go to device manager (right click on computer, properties, hardware, device manager) do you see the two distinct devices? If you see them, any of them has a question or exclamation mark?

If there is an exclamation mark there is a conflict, right click uninstall, unplug USB, reboot computer, plug USB back and cross your finger for a successfull plug and play.

If there is a question mark, there is no drivers assigned to the device (for some reason they were uininstalled?) so right click and select update drivers, again cross your fingers.

ivansmagic · 05-22-2009, 11:24 AM

Dont be sorry for asking questions !! I appreciate your help and quick response.

I can confirm that the memory card is still fine for taking and viewing pictures with the camera.

I have tried the SD reader on the computer base unit but it is unresponsive as well

Within my computer, i can see the following...

Kodak (E:) within devices and removable storage.

I also have

Epson Stylus Photo RX420 within Scanners and cameras.

Within device manager I can see no sign of card reader or printer.

I am just wondering if there is a conflict with the kodac software. This came with the camera I am using and installed it but decided not to use it so tried to remove it from add / remove programs. This obviously hasnt happened properly if it is still showing in my computer.

Also, I dont know if this is relevant or not, but even when I insert any sort of disk into the drive on the computer it doesnt auto run like it used to. Could this be part of the problem ?

Thanks again for your help

**godspeeed** · 05-22-2009, 12:17 PM

From my limited knowledge, autorun and plug and play are not linked in any way.

What bugs me is that your devices are not showing anywhere in device manager.. Are you still able to print and scan with this device?

ivansmagic · 05-22-2009, 01:18 PM

yes I can. printing and scanning are fine

**godspeeed** · 05-22-2009, 01:24 PM

and there is no printer in the device manager? Could you post a screebshot of your device manager with the USB and other device tabs opened?

ivansmagic · 05-22-2009, 01:28 PM

OK, a wee update. In between posts, i decided to uninstall and reinstall all the epson software from the provided disk. When i go to device manager there is still no sign of the 2 entries you mentioned earlier but there is an entry for EpsonStylus.... with a question mark beside it. I have right clicked and chosen the option to update drivers but get the following message

the file"E_DDSP13.DLL" ON EPSON STYLUS PHOTO RX 420 SERIES IS NEEDED

Then i get the option to browse and find the file but would not have a clue where to look.

Anyone any clues ???

ivansmagic · 05-22-2009, 01:29 PM

Quote:

Originally Posted by godspeeed

and there is no printer in the device manager? Could you post a screebshot of your device manager with the USB and other device tabs opened?

give me a step by step guide and i will do that no problem

**godspeeed** · 05-22-2009, 01:55 PM

I have googled the name of this file and it does relate to your epson printer. It is downloadable from what I can see, so a possible solution would be to download this file to your desktop and select it when you install the drivers.

Let me know what happens next!

ivansmagic · 05-22-2009, 01:58 PM

OK, where should I d/l it from ?

**godspeeed** · 05-22-2009, 02:45 PM

I cant test for you unfortunately so you will have to type the file name in google and try to find a website that offers download to the file..

Keep me updated!

ivansmagic · 05-23-2009, 01:19 AM

I have had a look about but cant find anywhere to d/l it from. Can anyone else help ?

Riskyone101 · 05-27-2009, 02:47 AM

Hello,

Did you get the latest driver to install?, go here:

http://www.epson.com/cgi-bin/Store/s...oType=Overview

1. Unplug all cables to printer except for power cord.
2. uninstall software and driver from the add/remove
3. reboot pc
4. Install the driver you downloaded
5. connect the USB cord when told to by the installation
6. After complete installation
7. reboot pc

Note: Looks like you just got a bad install, if there wwere copy errors.

05-22-2009, 04:31 AM	#1 (permalink)
ivansmagic Registered User Join Date: May 2009 Posts: 7 OS: windows xp sp3	Epson Stylus Photo RX420 Hi, I am new around here and am looking for bit of help after being recommended this site. I have had the above printer for some years now and i am encountering my first problem. When I upload photos from my memory card, I usually use the SD Card slot on the printer. When I insert it, it usuall opens automaticaly giving me various options of what to do to upload them. This has now stopped and when I insert the card, nothing happens. I have gone to the epson site and updated the drives and also tried to reinstall the relevant software from the disk provided with the printer but this has not made any difference. If anyone can point me in the right direction to resolve this problem, that would be great. Many thanks in advance.

05-22-2009, 09:59 AM	#2 (permalink)
godspeeed I helped the forums. Join Date: Jun 2005 Location: Canada Posts: 298 OS: Win 7 RC	Re: Epson Stylus Photo RX420 Sorry for asking but you can confirm that the card can still be used with your camera to view/take pictures? Have you tried a different card reader? When a printer has a memory card reader, windows device manager will usually see two different device: 1. printer 2. card reader The card reader should be detected by windows and a generic drive should appear in ''My Computer'' If it doesn't see it please check the following: If you go to device manager (right click on computer, properties, hardware, device manager) do you see the two distinct devices? If you see them, any of them has a question or exclamation mark? If there is an exclamation mark there is a conflict, right click uninstall, unplug USB, reboot computer, plug USB back and cross your finger for a successfull plug and play. If there is a question mark, there is no drivers assigned to the device (for some reason they were uininstalled?) so right click and select update drivers, again cross your fingers. __________________ Nietzsche: God is dead 1887 God: Nietzsche is dead 1900

05-22-2009, 11:24 AM	#3 (permalink)
ivansmagic Registered User Join Date: May 2009 Posts: 7 OS: windows xp sp3	Re: Epson Stylus Photo RX420 Dont be sorry for asking questions !! I appreciate your help and quick response. I can confirm that the memory card is still fine for taking and viewing pictures with the camera. I have tried the SD reader on the computer base unit but it is unresponsive as well Within my computer, i can see the following... Kodak (E:) within devices and removable storage. I also have Epson Stylus Photo RX420 within Scanners and cameras. Within device manager I can see no sign of card reader or printer. I am just wondering if there is a conflict with the kodac software. This came with the camera I am using and installed it but decided not to use it so tried to remove it from add / remove programs. This obviously hasnt happened properly if it is still showing in my computer. Also, I dont know if this is relevant or not, but even when I insert any sort of disk into the drive on the computer it doesnt auto run like it used to. Could this be part of the problem ? Thanks again for your help

05-22-2009, 12:17 PM	#4 (permalink)
godspeeed I helped the forums. Join Date: Jun 2005 Location: Canada Posts: 298 OS: Win 7 RC	Re: Epson Stylus Photo RX420 From my limited knowledge, autorun and plug and play are not linked in any way. What bugs me is that your devices are not showing anywhere in device manager.. Are you still able to print and scan with this device? __________________ Nietzsche: God is dead 1887 God: Nietzsche is dead 1900

05-22-2009, 01:18 PM	#5 (permalink)
ivansmagic Registered User Join Date: May 2009 Posts: 7 OS: windows xp sp3	Re: Epson Stylus Photo RX420 yes I can. printing and scanning are fine

05-22-2009, 01:24 PM	#6 (permalink)
godspeeed I helped the forums. Join Date: Jun 2005 Location: Canada Posts: 298 OS: Win 7 RC	Re: Epson Stylus Photo RX420 and there is no printer in the device manager? Could you post a screebshot of your device manager with the USB and other device tabs opened? __________________ Nietzsche: God is dead 1887 God: Nietzsche is dead 1900

05-22-2009, 01:28 PM	#7 (permalink)
ivansmagic Registered User Join Date: May 2009 Posts: 7 OS: windows xp sp3	Re: Epson Stylus Photo RX420 OK, a wee update. In between posts, i decided to uninstall and reinstall all the epson software from the provided disk. When i go to device manager there is still no sign of the 2 entries you mentioned earlier but there is an entry for EpsonStylus.... with a question mark beside it. I have right clicked and chosen the option to update drivers but get the following message the file"E_DDSP13.DLL" ON EPSON STYLUS PHOTO RX 420 SERIES IS NEEDED Then i get the option to browse and find the file but would not have a clue where to look. Anyone any clues ???

05-22-2009, 01:55 PM	#9 (permalink)
godspeeed I helped the forums. Join Date: Jun 2005 Location: Canada Posts: 298 OS: Win 7 RC	Re: Epson Stylus Photo RX420 I have googled the name of this file and it does relate to your epson printer. It is downloadable from what I can see, so a possible solution would be to download this file to your desktop and select it when you install the drivers. Let me know what happens next! __________________ Nietzsche: God is dead 1887 God: Nietzsche is dead 1900

05-22-2009, 01:58 PM	#10 (permalink)
ivansmagic Registered User Join Date: May 2009 Posts: 7 OS: windows xp sp3	Re: Epson Stylus Photo RX420 OK, where should I d/l it from ?

05-22-2009, 02:45 PM	#11 (permalink)
godspeeed I helped the forums. Join Date: Jun 2005 Location: Canada Posts: 298 OS: Win 7 RC	Re: Epson Stylus Photo RX420 I cant test for you unfortunately so you will have to type the file name in google and try to find a website that offers download to the file.. Keep me updated! __________________ Nietzsche: God is dead 1887 God: Nietzsche is dead 1900

05-23-2009, 01:19 AM	#12 (permalink)
ivansmagic Registered User Join Date: May 2009 Posts: 7 OS: windows xp sp3	Re: Epson Stylus Photo RX420 I have had a look about but cant find anywhere to d/l it from. Can anyone else help ?

05-27-2009, 02:47 AM	#13 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,766 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: Epson Stylus Photo RX420 Hello, Did you get the latest driver to install?, go here: http://www.epson.com/cgi-bin/Store/s...oType=Overview 1. Unplug all cables to printer except for power cord. 2. uninstall software and driver from the add/remove 3. reboot pc 4. Install the driver you downloaded 5. connect the USB cord when told to by the installation 6. After complete installation 7. reboot pc Note: Looks like you just got a bad install, if there wwere copy errors. __________________