HP Photoshop C4480 All-in-One ~ Incompatible Print Cardtridge(s) *NEW*

JustJ · 01-14-2009, 04:26 PM

Hello, i bought an iMac for christmas and chipped in an extra £60 for the HP Photosmart C4480 All-in-One series. Only today i have decided to set it up, but have stumbled across quite an odd issue.
I'm using the printer cartridges that came with the printer, they are HP 351 Tri-colour and HP 350 Black - however, when i tried to install them for the first time it came with the error "Incompatible Print Cartridge(s)".

I did not touch the copper strip (as warned in the manual) and ensured all protective plastic was removed before inserting the cartridge.
I have also tried installing each separately but the printer won't install only one (gives the error "Print cartridge missing or undetected).
Again, i have also tried to disconnect the printer from the power supply, waited 30 seconds to 1 minute and reconnected it, but again no luck.

Thanks alot,
Jack.

**wrench97** · 01-14-2009, 04:44 PM

My C4480 take HP cartridges # 74 &75 > http://www.shopping.hp.com/webapp/sh...&lang=en&cc=us

Did they come in the box or separate they may be the special number they sell with the printer that are half filled. If they came in the box I think maybe 1 cartridge is bad.

JustJ · 01-15-2009, 04:00 AM

They came in the box with the printer. I will buy those that you mentioned and try those, hopefully that will work :)

Thanks for the reply,
Jack.

01-14-2009, 04:26 PM	#1 (permalink)
JustJ Registered User Join Date: Apr 2008 Posts: 60 OS: Windows XP Home	HP Photoshop C4480 All-in-One ~ Incompatible Print Cardtridge(s) NEW Hello, i bought an iMac for christmas and chipped in an extra £60 for the HP Photosmart C4480 All-in-One series. Only today i have decided to set it up, but have stumbled across quite an odd issue. I'm using the printer cartridges that came with the printer, they are HP 351 Tri-colour and HP 350 Black - however, when i tried to install them for the first time it came with the error "Incompatible Print Cartridge(s)". I did not touch the copper strip (as warned in the manual) and ensured all protective plastic was removed before inserting the cartridge. I have also tried installing each separately but the printer won't install only one (gives the error "Print cartridge missing or undetected). Again, i have also tried to disconnect the printer from the power supply, waited 30 seconds to 1 minute and reconnected it, but again no luck. Thanks alot, Jack.

01-14-2009, 04:44 PM	#2 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,457 OS: Win7	Re: HP Photoshop C4480 All-in-One ~ Incompatible Print Cardtridge(s) NEW My C4480 take HP cartridges # 74 &75 > http://www.shopping.hp.com/webapp/sh...&lang=en&cc=us Did they come in the box or separate they may be the special number they sell with the printer that are half filled. If they came in the box I think maybe 1 cartridge is bad. __________________ Power Supply and Selection

01-15-2009, 04:00 AM	#3 (permalink)
JustJ Registered User Join Date: Apr 2008 Posts: 60 OS: Windows XP Home	Re: HP Photoshop C4480 All-in-One ~ Incompatible Print Cardtridge(s) NEW They came in the box with the printer. I will buy those that you mentioned and try those, hopefully that will work :) Thanks for the reply, Jack.