queenofdreamsz

Let me first say "sorry" if I'm posting in the wrong section...if I am, tell me which section to post to..I've cross posted this to try to get help asap..sorry

I bought a computer the other day and now I'm using Vista Home Premium, Service Pack 1, 64bit operating system.

I finally (I thought) got my HP Color Laserjet CM1017 MFP driver installed...the software with the printer at first could not find anything and would not load at all...so I went to HP and downloaded the PCL 6 universal driver....still couldn't figure out how to set it up....so tried the printer driver disk once again and it popped up and showed the printer and I clicked it and it installed...did a test page and it printed out fine.

Ok, now today I need to scan something and my computer says there are no pictures present! Sooooo....what next?? I had this printer hooked to my old system with XP and it worked like a charm...

So now I've entered the world of Vista and driver problems..Please, please help me get going...don't understand why my computer is obeying a print command and not the scan command.

Not sure what you need from me but this test page that printed out shows the driver name of: unidrv.dll, data file: hpc10176.gpd, config file: unidrvui.dll, driver version: 6.00, Environment: windows x64, port names: USB001, data format: RAW, Printer model: HP Color Laserjet CM1017 PCL 6

Thanks in advance for your help....I need detailed explanations of how or what to do if you don't mind. I'm techie to a degree and learn fast but Vista and the driver issue is foreign to me.

Stephanie