Problem installing software for HP Deskjet 735 All-in-One

tangled_b · 10-30-2008, 10:02 AM

Hello
Our computer at home runs on Windows XP professional and SP3. We just purchased a new All-in-One printer-scanner from HP. Following the instructions, we ran the software from the CD (without plugging the printer in).

The installation is only at Step 1 of 4 (the "current progress" says "waiting for user input") when it aborts with the following messages:

hpzrein01.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

"I:\setup\HPZrein01 -| ENU -f "C:\windows\hpoins34.dat"-Validate No -w..." [rest is not visible]

hpzrcv01.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

I have no idea what's being done wrong, or what to do to fix it...

I also have a recurring "so7.exe" problem (posted here) that I have no idea what to do with at all!! I don't know if the two problems are related, but I have a feeling that they probably are, and I don't know what to do!!

Please help, someone! Please please please Thank you.

10-30-2008, 10:02 AM	#1 (permalink)
tangled_b Registered User Join Date: Jun 2008 Location: India Posts: 16 OS: windows xp sp2	Problem installing software for HP Deskjet 735 All-in-One Hello Our computer at home runs on Windows XP professional and SP3. We just purchased a new All-in-One printer-scanner from HP. Following the instructions, we ran the software from the CD (without plugging the printer in). The installation is only at Step 1 of 4 (the "current progress" says "waiting for user input") when it aborts with the following messages: hpzrein01.exe has encountered a problem and needs to close. We are sorry for the inconvenience. "I:\setup\HPZrein01 -\| ENU -f "C:\windows\hpoins34.dat"-Validate No -w..." [rest is not visible] hpzrcv01.exe has encountered a problem and needs to close. We are sorry for the inconvenience. I have no idea what's being done wrong, or what to do to fix it... I also have a recurring "so7.exe" problem (posted here) that I have no idea what to do with at all!! I don't know if the two problems are related, but I have a feeling that they probably are, and I don't know what to do!! Please help, someone! Please please please Thank you. __________________ This boy, he drove me to internet suicide...