hp laserjet p2015n

zionhjj · 07-10-2008, 03:56 AM

I have a problem with configuring the above mentioned printer on my pc running on winxp . everytime it ends where the software asks for connecting the USB cable to PC and hangs.

stonemgr · 07-11-2008, 01:52 PM

I take it, you've followed the instructions on how to install it? Sometimes you need to install the software before connecting the printer.

To be honest though, I've only had bad experiences with this particular model of HP printer.

andyhurst · 07-17-2009, 04:24 PM

its already installed its just not conecting and i dont know why

masterjed · 07-26-2009, 08:31 PM

Please install the software and choose the connect the printer later and continue the installation. After the installation, delete the printer icon from the control panel, printers. And insert the cd sw and choose the option add a device. If this still won't detect the printer go to Device Manager and look for any unknown device/yellow question mark symbol. Right click on the unknown device and choose update driver. It should fix the problem.

Riskyone101 · 07-27-2009, 03:46 PM

Hello and Welcome to TSF,

Go here for driver and software unless you have cd for printer:
http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228

Proper installation of printer:

1. turn on pc, plug in power cord to printer and turn on printer.
2. Install the driver and software, connect the USB cable when told to by installation
3. reboot pc

Install any update or patches need for the printer.

Rob S · 07-30-2009, 05:56 PM

These printers have a bad bad history with their formatter board.
One of my customers had one with your symtoms and still under warranty.
I called HP (very painful call) and found out the customer would have to pay shipping to HP to get warranty service.

I took it to a local HP warranty dealer (only one left around here).
The formatter was on back order from HP so the repair took about 3 weeks,
but it worked.

Rob S

masterjed · 07-30-2009, 06:05 PM

Im apologize for the inconvenient but im not familiar for HP process in other areas because im only under Hp AU and NZ but other than that, it good to hear that your printer is working.

07-10-2008, 03:56 AM	#1 (permalink)
zionhjj Registered User Join Date: Jul 2008 Posts: 1 OS: XP	hp laserjet p2015n I have a problem with configuring the above mentioned printer on my pc running on winxp . everytime it ends where the software asks for connecting the USB cable to PC and hangs.

07-11-2008, 01:52 PM	#2 (permalink)
stonemgr Registered User Join Date: Jul 2008 Location: South West Posts: 4 OS: Windows XP	Re: hp laserjet p2015n I take it, you've followed the instructions on how to install it? Sometimes you need to install the software before connecting the printer. To be honest though, I've only had bad experiences with this particular model of HP printer.

07-17-2009, 04:24 PM	#3 (permalink)
andyhurst Registered User Join Date: Jul 2009 Posts: 2 OS: xp	Re: hp laserjet p2015n its already installed its just not conecting and i dont know why

07-26-2009, 08:31 PM	#4 (permalink)
masterjed Hardware Tech Team Join Date: Jul 2009 Posts: 317 OS: XP	Re: hp laserjet p2015n Please install the software and choose the connect the printer later and continue the installation. After the installation, delete the printer icon from the control panel, printers. And insert the cd sw and choose the option add a device. If this still won't detect the printer go to Device Manager and look for any unknown device/yellow question mark symbol. Right click on the unknown device and choose update driver. It should fix the problem.

07-27-2009, 03:46 PM	#5 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,697 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: hp laserjet p2015n Hello and Welcome to TSF, Go here for driver and software unless you have cd for printer: http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228 Proper installation of printer: 1. turn on pc, plug in power cord to printer and turn on printer. 2. Install the driver and software, connect the USB cable when told to by installation 3. reboot pc Install any update or patches need for the printer. __________________

07-30-2009, 05:56 PM	#6 (permalink)
Rob S Registered User Join Date: Apr 2009 Posts: 2 OS: xp	Re: hp laserjet p2015n These printers have a bad bad history with their formatter board. One of my customers had one with your symtoms and still under warranty. I called HP (very painful call) and found out the customer would have to pay shipping to HP to get warranty service. I took it to a local HP warranty dealer (only one left around here). The formatter was on back order from HP so the repair took about 3 weeks, but it worked. Rob S

07-30-2009, 06:05 PM	#7 (permalink)
masterjed Hardware Tech Team Join Date: Jul 2009 Posts: 317 OS: XP	Re: hp laserjet p2015n Im apologize for the inconvenient but im not familiar for HP process in other areas because im only under Hp AU and NZ but other than that, it good to hear that your printer is working.