Vista CD into XP

luftip45 · 05-07-2008, 02:51 PM

Hi,
Our printer, HP Offficejet L7780, was working fine until a week ago. I could not reconnected with the printer I reinstalled the software using the CD came with the printer. However I mistook the CD with window Vista's instead of XP. Eventually I reconnected the printer using USB cable and I can print. Since then every time we print the pop-up, insert "HP Product Assistant"CD followed by "Market Research" after cancelling the pop-up, shows up. How do I turn it off?

**Terrister** · 05-11-2008, 08:30 AM

You will have to uninstall the Vista software and reinstall the XP version to remove the errors.

luftip45 · 05-14-2008, 08:42 AM

Terrister, Thank you very much. I did uninstalled the Vista software and reinstalled the XP version. However some reason it doesn't reinstall the XP version. The error message said that new version of software is already installed installation will be terminated. By the way, I uninstalled the Vista version of HP printer using both "Uninstall" in the CD and "Add and Remove" in Control Panel. Still same... I send e-mail to HP however I have not heard from them. Any other idea?

Thanks,

**Terrister** · 05-14-2008, 12:08 PM

Can you use system restore to go back before the vista software was installed?

05-07-2008, 02:51 PM	#1 (permalink)
luftip45 Registered User Join Date: May 2008 Posts: 3 OS: XP	Vista CD into XP Hi, Our printer, HP Offficejet L7780, was working fine until a week ago. I could not reconnected with the printer I reinstalled the software using the CD came with the printer. However I mistook the CD with window Vista's instead of XP. Eventually I reconnected the printer using USB cable and I can print. Since then every time we print the pop-up, insert "HP Product Assistant"CD followed by "Market Research" after cancelling the pop-up, shows up. How do I turn it off? Last edited by luftip45; 05-07-2008 at 02:54 PM.

05-11-2008, 08:30 AM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: Vista CD into XP You will have to uninstall the Vista software and reinstall the XP version to remove the errors. __________________

05-14-2008, 08:42 AM	#3 (permalink)
luftip45 Registered User Join Date: May 2008 Posts: 3 OS: XP	Re: Vista CD into XP Terrister, Thank you very much. I did uninstalled the Vista software and reinstalled the XP version. However some reason it doesn't reinstall the XP version. The error message said that new version of software is already installed installation will be terminated. By the way, I uninstalled the Vista version of HP printer using both "Uninstall" in the CD and "Add and Remove" in Control Panel. Still same... I send e-mail to HP however I have not heard from them. Any other idea? Thanks,

05-14-2008, 12:08 PM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: Vista CD into XP Can you use system restore to go back before the vista software was installed? __________________