Code 19 on Dell A920 All-in-One Printer

jwjordan100 · 05-06-2008, 02:05 PM

I recently changed computers and when I plugged my Dell A920 All-in-One printer into the new computer and loaded the drivers I received a message telling me:

Cannot start this hardware device because it configuration (in the registry) is incomplete or damaged (Code 19).

I've run several registry cleaners (CCleaner, Norton Cleansweep, Easy Cleaner) and then tried reinstalling, always with the same result. When I've searched for solutions, all I can find is to go back to a restore point where the device worked. Well, given that it's never worked on this computer, that's not much help. Anyone have any ideas?

DellCA · 05-15-2008, 04:16 PM

jwjordan

My name is Jimmy I am the Peripherals Liaison for Dell. Try going into device manager, right click on the printer and then select uninstall. Then click on scan for new hardware. That should load a usable driver.

jwjordan100 · 05-16-2008, 06:20 AM

Jimmy.

Thanks for your suggestion, but I have tried uninstalling and reinstalling this printer about 2 dozen times now, using the drivers on the CD that came with the printer as well as drivers downloaded from the Dell site. Still the problem persists. Just to be fair, I tried once again, following the exact method you suggested, and again, it immediately reported that "There was an error in the installation of your hardware. Some features may not work properly." And the message was correct. I still can't scan. Any other ideas?

DellCA · 05-16-2008, 11:28 AM

You wouldn't happen to be running Vista on this new system? If so unplug the printer, down load this file http://tiny.cc/BYM4Z , extract it and run the DellCleanUpUtility. This will remove the drivers for the printer. Then download http://tiny.cc/p74Ei , this is the driver for Vista. The instructions for installing it are on the page. Then get the Vista version of the 3 in 1 software http://tiny.cc/YF6Qx . Hope this helps, my guess is the drivers on the CD are for XP.

Jimmy

jwjordan100 · 05-17-2008, 08:54 AM

Jimmy,

Thanks again, but actually I am running XP. The same version I had on my previous computer when the printer was working properly, actually.

What next?

DellCA · 05-19-2008, 04:38 PM

Go into the printer properties and under ports make sure it's set to use the USB Virtual printer port.

jwjordan100 · 05-20-2008, 04:56 AM

The port setting is correct. The printer WILL print, it just won't scan/copy when connected to this computer. The computer was passed on to me by someone else and it had previously been configured to run with a variety of other printers. I can't help but wonder if this might be part of the problem. There are currently drivers for 8 other printers installed. If this could be the problem how do I go about uninstalling those drivers. They don't show up software uninstall list?

thanks

DellCA · 05-21-2008, 08:55 AM

I would start with add remove programs, it should be fairly obvious which are printer software. As an example on my home system I have three listing in add remove programs for Epson "Epson Photo Print" "Epson Printer Software" and "Epson Twain 5". Since the problem you are having is with the scanner any Twain software will be of interest.

Then go to device manager click on view and check show hidden devices, then look under imaging devices and see if there are any scanners that you don't have. If so remove them.

Last but not least look through your start menu for printer software and if you find any see if there is an uninstall

jwjordan100 · 06-09-2008, 05:01 AM

There doesn't appear to be any other printer software still loaded. Still can't scan/copy. What next?

05-06-2008, 02:05 PM	#1 (permalink)
jwjordan100 Registered User Join Date: May 2008 Posts: 6 OS: XP	Code 19 on Dell A920 All-in-One Printer I recently changed computers and when I plugged my Dell A920 All-in-One printer into the new computer and loaded the drivers I received a message telling me: Cannot start this hardware device because it configuration (in the registry) is incomplete or damaged (Code 19). I've run several registry cleaners (CCleaner, Norton Cleansweep, Easy Cleaner) and then tried reinstalling, always with the same result. When I've searched for solutions, all I can find is to go back to a restore point where the device worked. Well, given that it's never worked on this computer, that's not much help. Anyone have any ideas?

05-15-2008, 04:16 PM	#2 (permalink)
DellCA Registered User Join Date: Nov 2006 Location: Round Rock, TX Posts: 89 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer jwjordan My name is Jimmy I am the Peripherals Liaison for Dell. Try going into device manager, right click on the printer and then select uninstall. Then click on scan for new hardware. That should load a usable driver. __________________ Dell Customer Advocate

05-16-2008, 06:20 AM	#3 (permalink)
jwjordan100 Registered User Join Date: May 2008 Posts: 6 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer Jimmy. Thanks for your suggestion, but I have tried uninstalling and reinstalling this printer about 2 dozen times now, using the drivers on the CD that came with the printer as well as drivers downloaded from the Dell site. Still the problem persists. Just to be fair, I tried once again, following the exact method you suggested, and again, it immediately reported that "There was an error in the installation of your hardware. Some features may not work properly." And the message was correct. I still can't scan. Any other ideas?

05-16-2008, 11:28 AM	#4 (permalink)
DellCA Registered User Join Date: Nov 2006 Location: Round Rock, TX Posts: 89 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer You wouldn't happen to be running Vista on this new system? If so unplug the printer, down load this file http://tiny.cc/BYM4Z , extract it and run the DellCleanUpUtility. This will remove the drivers for the printer. Then download http://tiny.cc/p74Ei , this is the driver for Vista. The instructions for installing it are on the page. Then get the Vista version of the 3 in 1 software http://tiny.cc/YF6Qx . Hope this helps, my guess is the drivers on the CD are for XP. Jimmy __________________ Dell Customer Advocate

05-17-2008, 08:54 AM	#5 (permalink)
jwjordan100 Registered User Join Date: May 2008 Posts: 6 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer Jimmy, Thanks again, but actually I am running XP. The same version I had on my previous computer when the printer was working properly, actually. What next?

05-19-2008, 04:38 PM	#6 (permalink)
DellCA Registered User Join Date: Nov 2006 Location: Round Rock, TX Posts: 89 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer Go into the printer properties and under ports make sure it's set to use the USB Virtual printer port. __________________ Dell Customer Advocate

05-20-2008, 04:56 AM	#7 (permalink)
jwjordan100 Registered User Join Date: May 2008 Posts: 6 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer The port setting is correct. The printer WILL print, it just won't scan/copy when connected to this computer. The computer was passed on to me by someone else and it had previously been configured to run with a variety of other printers. I can't help but wonder if this might be part of the problem. There are currently drivers for 8 other printers installed. If this could be the problem how do I go about uninstalling those drivers. They don't show up software uninstall list? thanks

05-21-2008, 08:55 AM	#8 (permalink)
DellCA Registered User Join Date: Nov 2006 Location: Round Rock, TX Posts: 89 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer I would start with add remove programs, it should be fairly obvious which are printer software. As an example on my home system I have three listing in add remove programs for Epson "Epson Photo Print" "Epson Printer Software" and "Epson Twain 5". Since the problem you are having is with the scanner any Twain software will be of interest. Then go to device manager click on view and check show hidden devices, then look under imaging devices and see if there are any scanners that you don't have. If so remove them. Last but not least look through your start menu for printer software and if you find any see if there is an uninstall __________________ Dell Customer Advocate

06-09-2008, 05:01 AM	#9 (permalink)
jwjordan100 Registered User Join Date: May 2008 Posts: 6 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer There doesn't appear to be any other printer software still loaded. Still can't scan/copy. What next?