[SOLVED] Computer not recognising USB device

artemisia · 05-01-2008, 10:25 AM

I have a Xerox Phaser 6110 printer which is working fine on my laptop. When I plug the USB device into the desktop (windows xp) I get a message the USB device is not recognised (regardless of where I plug it in). Xerox troubleshooter just tells me to switch off and connect it properly but this isn't the problem. It happened before with this computer and my son fixed it by visiting this forum but don't know what he did and he's away! Anyone had similar problem?

dai · 05-01-2008, 04:36 PM

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs

artemisia · 05-02-2008, 03:46 AM

Thanks Dai that seems to have solved the problem

- but 5 copies into printing it ran out of yellow toner - again and without warning

! after less than 4 weeks and probably less than 500 copies... can't believe it has run out this is the third yellow this year and the other cartrdiges seem to last much longer( well a bit longer anyway). Is it me or the printer?!

vladimirb · 05-02-2008, 04:13 AM

I suggest you to download from Internet the latest driver for your printer and update driver.
At least if that does not help you can always roll back driver.
But I think it is a driver issue.
P.S. Just tell me: drivers are same on both laptop and home PC?

dai · 05-02-2008, 05:21 AM

i think you will find it is the way you print
i print mainly in black so i find the blue goes out a lot quicker than the others,unless i shut the colours off which is not much of anoption for me as i am not the only one printing

artemisia · 05-06-2008, 04:07 AM

Vladimir - yes same driver on laptop and on pc. It camne with the printer which I've had less than a year, not sure if there are updates yet but will see.
Dai - when it comes to colours I am heavy on images in green shades but would've thought the cyan would have packed in at the same rate as the yellow, especially as I use black too a lot. Perhaps I am hoping for too much from a cheap printer - my previous one was an Epson aculaser, expensive cartridges but lasted best part of a year. Thanks for your advice.

dai · 05-06-2008, 10:08 AM

to get green it is a mix of yellow and blue from memory the lighter the green the more yellow consumed
unless you switch to straight black without the colours turned on
black also uses blue in it's printing of black
i use the cheap replacement generic cartridges on the canon only a quarter of the price

05-01-2008, 10:25 AM	#1 (permalink)
artemisia Registered User Join Date: May 2008 Posts: 3 OS: xp	[SOLVED] Computer not recognising USB device I have a Xerox Phaser 6110 printer which is working fine on my laptop. When I plug the USB device into the desktop (windows xp) I get a message the USB device is not recognised (regardless of where I plug it in). Xerox troubleshooter just tells me to switch off and connect it properly but this isn't the problem. It happened before with this computer and my son fixed it by visiting this forum but don't know what he did and he's away! Anyone had similar problem?

05-01-2008, 04:36 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 35,879 OS: vista 32x ultimate retail	Re: Computer not recognising USB device in the device manager click on view at the top and in the dropdown show hidden devices then uninstall all listed usb items turn the computer off unplug usb plugs reboot twice replug in the usb plugs __________________

05-02-2008, 03:46 AM	#3 (permalink)
artemisia Registered User Join Date: May 2008 Posts: 3 OS: xp	Re: Computer not recognising USB device Thanks Dai that seems to have solved the problem - but 5 copies into printing it ran out of yellow toner - again and without warning! after less than 4 weeks and probably less than 500 copies... can't believe it has run out this is the third yellow this year and the other cartrdiges seem to last much longer( well a bit longer anyway). Is it me or the printer?!

05-02-2008, 04:13 AM	#4 (permalink)
vladimirb Registered User Join Date: Mar 2008 Location: Europe Posts: 174 OS: xp pro sp3, Vista Ultimate	Re: Computer not recognising USB device I suggest you to download from Internet the latest driver for your printer and update driver. At least if that does not help you can always roll back driver. But I think it is a driver issue. P.S. Just tell me: drivers are same on both laptop and home PC? __________________ Vladimir Take a look to the sky just before you die, it's the last time you will...

05-02-2008, 05:21 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 35,879 OS: vista 32x ultimate retail	Re: Computer not recognising USB device i think you will find it is the way you print i print mainly in black so i find the blue goes out a lot quicker than the others,unless i shut the colours off which is not much of anoption for me as i am not the only one printing __________________

05-06-2008, 04:07 AM	#6 (permalink)
artemisia Registered User Join Date: May 2008 Posts: 3 OS: xp	Re: Computer not recognising USB device Vladimir - yes same driver on laptop and on pc. It camne with the printer which I've had less than a year, not sure if there are updates yet but will see. Dai - when it comes to colours I am heavy on images in green shades but would've thought the cyan would have packed in at the same rate as the yellow, especially as I use black too a lot. Perhaps I am hoping for too much from a cheap printer - my previous one was an Epson aculaser, expensive cartridges but lasted best part of a year. Thanks for your advice.

05-06-2008, 10:08 AM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 35,879 OS: vista 32x ultimate retail	Re: Computer not recognising USB device to get green it is a mix of yellow and blue from memory the lighter the green the more yellow consumed unless you switch to straight black without the colours turned on black also uses blue in it's printing of black i use the cheap replacement generic cartridges on the canon only a quarter of the price __________________ Last edited by dai : 05-06-2008 at 10:10 AM.