Print spooler problem-Lexmark, XP prof

inquisitor01 · 04-23-2008, 05:48 AM

I am using XP Professional on fairly new Sony Vaio notebook and have a new Lexmark 9300 printer. It has never worked. After spending what seemed like hours on the phone with Lexmark Technical support, and under their guidance, installing and uninstalling the printer drivers numerous times, they have concluded that I have a print spooler problem but have offered no ideas on how to fix the problem. When the printer is installed, all jobs go into the queue and nothing prints. Some of the jobs are impossible to delete even when you turn the machine off. Sony has suggested returning the machine to its original factor settings but I've spoken to a technical person who said it is very doubtful that will do anything for a print spooler problem and even though everything would be backed up, I'd probabaly lose all of my passwords for a gazillion sites--something I'm not looking forward to losing. I am not very technical but I am willing to hire a technical person if that's what it takes to get a printer to work on my computer. I just don't want to pay for hours while someone plays around trying to find a fix. The people I;ve spoken to who are technical don't seem to have a good handle on how to fix this problem other than the things I've done with Lexmark on the phone. Any and all suggestions would be greatly appreciated. Thanks.

**Terrister** · 04-23-2008, 02:53 PM

If you have a XP disk, go to start and run and type sfc /scannow and click ok
The XP disc needs to be in the drive to make this work.

This will look for damaged OS files.

inquisitor01 · 04-24-2008, 06:52 AM

Thanks. Unfortunately when you buy pc's these days everthing comes pre-loaded and I don't have a disk.

**Terrister** · 04-24-2008, 11:13 AM

Do you know someone that may have an XP Pro disk you can borrow?

I hate the fact they do not include disk with new computers. Makes it hard to fix some problems, like this one.

inquisitor01 · 04-25-2008, 06:03 AM

Thank you. I'm going to get professional help and perhaps they may have one. I appreciate your kind response.

**Terrister** · 04-25-2008, 07:03 AM

No probelm.

inquisitor01 · 04-27-2008, 09:02 AM

Thanks but this issue isn't solved because I got my hands on an XP prof disk and followed your kind directions and while I found files that were damaged none related to the print spooler.

**Terrister** · 04-27-2008, 11:43 AM

Do you have another computer you can test this printer on?

inquisitor01 · 04-28-2008, 04:45 AM

Yes, and it works fine.

**Terrister** · 04-28-2008, 12:47 PM

Now that you have your hands on a real XP cd, you can do a repair install. This just reloads Windows and leaves all your data intact.

Let me know if you need instuctions on this.

inquisitor01 · 04-29-2008, 05:34 AM

Thank you. I need all of the help I can get to do a repair install and do appreciate the offer.

04-23-2008, 05:48 AM	#1 (permalink)
inquisitor01 Registered User Join Date: Apr 2008 Posts: 6 OS: xp professional	Print spooler problem-Lexmark, XP prof I am using XP Professional on fairly new Sony Vaio notebook and have a new Lexmark 9300 printer. It has never worked. After spending what seemed like hours on the phone with Lexmark Technical support, and under their guidance, installing and uninstalling the printer drivers numerous times, they have concluded that I have a print spooler problem but have offered no ideas on how to fix the problem. When the printer is installed, all jobs go into the queue and nothing prints. Some of the jobs are impossible to delete even when you turn the machine off. Sony has suggested returning the machine to its original factor settings but I've spoken to a technical person who said it is very doubtful that will do anything for a print spooler problem and even though everything would be backed up, I'd probabaly lose all of my passwords for a gazillion sites--something I'm not looking forward to losing. I am not very technical but I am willing to hire a technical person if that's what it takes to get a printer to work on my computer. I just don't want to pay for hours while someone plays around trying to find a fix. The people I;ve spoken to who are technical don't seem to have a good handle on how to fix this problem other than the things I've done with Lexmark on the phone. Any and all suggestions would be greatly appreciated. Thanks.

04-23-2008, 02:53 PM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 6,898 OS: Xp	Re: Print spooler problem-Lexmark, XP prof If you have a XP disk, go to start and run and type sfc /scannow and click ok The XP disc needs to be in the drive to make this work. This will look for damaged OS files. __________________

04-24-2008, 06:52 AM	#3 (permalink)
inquisitor01 Registered User Join Date: Apr 2008 Posts: 6 OS: xp professional	Re: Print spooler problem-Lexmark, XP prof Thanks. Unfortunately when you buy pc's these days everthing comes pre-loaded and I don't have a disk.

04-24-2008, 11:13 AM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 6,898 OS: Xp	Re: Print spooler problem-Lexmark, XP prof Do you know someone that may have an XP Pro disk you can borrow? I hate the fact they do not include disk with new computers. Makes it hard to fix some problems, like this one. __________________

04-25-2008, 06:03 AM	#5 (permalink)
inquisitor01 Registered User Join Date: Apr 2008 Posts: 6 OS: xp professional	Re: Print spooler problem-Lexmark, XP prof Thank you. I'm going to get professional help and perhaps they may have one. I appreciate your kind response.

04-25-2008, 07:03 AM	#6 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 6,898 OS: Xp	Re: Print spooler problem-Lexmark, XP prof No probelm. __________________

04-27-2008, 09:02 AM	#7 (permalink)
inquisitor01 Registered User Join Date: Apr 2008 Posts: 6 OS: xp professional	Re: [SOLVED] Print spooler problem-Lexmark, XP prof Thanks but this issue isn't solved because I got my hands on an XP prof disk and followed your kind directions and while I found files that were damaged none related to the print spooler.

04-27-2008, 11:43 AM	#8 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 6,898 OS: Xp	Re: Print spooler problem-Lexmark, XP prof Do you have another computer you can test this printer on? __________________

04-28-2008, 04:45 AM	#9 (permalink)
inquisitor01 Registered User Join Date: Apr 2008 Posts: 6 OS: xp professional	Re: Print spooler problem-Lexmark, XP prof Yes, and it works fine.

04-28-2008, 12:47 PM	#10 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 6,898 OS: Xp	Re: Print spooler problem-Lexmark, XP prof Now that you have your hands on a real XP cd, you can do a repair install. This just reloads Windows and leaves all your data intact. Let me know if you need instuctions on this. __________________

04-29-2008, 05:34 AM	#11 (permalink)
inquisitor01 Registered User Join Date: Apr 2008 Posts: 6 OS: xp professional	Re: Print spooler problem-Lexmark, XP prof Thank you. I need all of the help I can get to do a repair install and do appreciate the offer.