HP Photosmart C4280 "USB Not Connected"

rufio90 · 04-09-2008, 12:39 PM

I am new to using a Mac and HP printer. I tried to scan a document into the computer but it keeps telling me USB Not Connected. Am I missing a cable, am I doing something wrong, or is there something wrong with my computer/printer? (Please, if you know how to fix this I need very detailed and specific instructions

)

oldmn · 04-09-2008, 12:52 PM

Hi rufio90 Welcome to TSF
Have you tried a differnt USB cable?

rufio90 · 04-09-2008, 01:27 PM

No. . . I assumed it would work fine, considering I bought it brand new. I don't have another USB cable to try.

rufio90 · 04-10-2008, 07:58 AM

Any help?

oldmn · 04-10-2008, 08:23 AM

Make sure the USB cable is plugged in all the way on the printer.

michelanthony · 04-10-2008, 11:06 AM

Hp Photosmart C4385 will not work wirless with vitas home prem any help

rufio90 · 04-10-2008, 01:26 PM

The cable is not loose, it won't go on any further. I can make a copy and print, but I cannot scan an item to my computer. I am not working with wireless or vitas (I don't think).

Elkornss · 04-17-2008, 05:01 AM

I am suffering the exact problems. USB cable works fine for printing, however when trying to scan on this particular HP printer, says USB NOT CONNECTED.

Well it is and works in other capacities. So, problem is most likely with software AND Mac OS as the first complaint is also a Mac.

Any Mac-ies out there with a fix??

Thanks from beautiful, dusty Iraq.

Mike

julie_tech · 04-23-2008, 08:27 PM

I got the solution!!!
After so much frustration...
Just use an external program which handles scanners like Irfanview or any other program with image and scanner handling and try starting to scan from there! BOOM it starts it off right there!

Elkornss · 04-24-2008, 12:32 AM

Quote:

Originally Posted by julie_tech

I got the solution!!!
After so much frustration...
Just use an external program which handles scanners like Irfanview or any other program with image and scanner handling and try starting to scan from there! BOOM it starts it off right there!

Thanks JT, but I found the fix. Got with HP tech support and they pointed out that the CD that shipped with the unit only supports prior versions of OS X, not 5x. So the fix (and I haven't gotten to it yet) is to uninstall the program, and download the software 9.7 (I believe, going off of memory here). I am not sure if you still have to add their patch as well, which is one of the options. I tried to download the software a little while ago, but I am on satellite internet here in Iraq, and currently it is way to slow to handle the 180+mbs. It is up and down here, so will wait until things speed up.

If this doesn't work, I am going your way.

Mike

pcranger · 04-24-2008, 06:28 AM

I had the same problem with two scanners (C4280) on two computers running XP and XP Pro.
I emailed HP tech support and they sent me a link to HP Scan Diagnostic Utility.
That resolved my problem. USB Not Connected
http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

Mark Donoghue · 06-24-2008, 12:57 PM

i am running mac os x 10.5.2 and i have this problem. the disk i installed says it works for mac os 10.5

04-09-2008, 12:39 PM	#1 (permalink)
rufio90 Registered User Join Date: Apr 2008 Posts: 4 OS: MAC OS X Leopard?	HP Photosmart C4280 "USB Not Connected" I am new to using a Mac and HP printer. I tried to scan a document into the computer but it keeps telling me USB Not Connected. Am I missing a cable, am I doing something wrong, or is there something wrong with my computer/printer? (Please, if you know how to fix this I need very detailed and specific instructions )

04-09-2008, 12:52 PM	#2 (permalink)
oldmn Hardware Tech Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,137 OS: XP Pro SP3 X 3 My System	Re: HP Photosmart C4280 "USB Not Connected" Hi rufio90 Welcome to TSF Have you tried a differnt USB cable? __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.

04-09-2008, 01:27 PM	#3 (permalink)
rufio90 Registered User Join Date: Apr 2008 Posts: 4 OS: MAC OS X Leopard?	Re: HP Photosmart C4280 "USB Not Connected" No. . . I assumed it would work fine, considering I bought it brand new. I don't have another USB cable to try.

04-10-2008, 07:58 AM	#4 (permalink)
rufio90 Registered User Join Date: Apr 2008 Posts: 4 OS: MAC OS X Leopard?	Re: HP Photosmart C4280 "USB Not Connected" Any help?

04-10-2008, 08:23 AM	#5 (permalink)
oldmn Hardware Tech Join Date: Oct 2005 Location: Gig Harbor Wa Posts: 2,137 OS: XP Pro SP3 X 3 My System	Re: HP Photosmart C4280 "USB Not Connected" Make sure the USB cable is plugged in all the way on the printer. __________________ AVG \| MEMTEST86 \| Zone Alarm \| XXCLONE \| Adaware \| Beyond Compare \| Everest If TSF has helped you, Tell us about it! or Donate to help keep the site up! Sorry no PM's for problems.

04-10-2008, 11:06 AM	#6 (permalink)
michelanthony Registered User Join Date: Apr 2008 Posts: 1 OS: vista	Re: HP Photosmart C4280 "USB Not Connected" Hp Photosmart C4385 will not work wirless with vitas home prem any help

04-10-2008, 01:26 PM	#7 (permalink)
rufio90 Registered User Join Date: Apr 2008 Posts: 4 OS: MAC OS X Leopard?	Re: HP Photosmart C4280 "USB Not Connected" The cable is not loose, it won't go on any further. I can make a copy and print, but I cannot scan an item to my computer. I am not working with wireless or vitas (I don't think).

04-17-2008, 05:01 AM	#8 (permalink)
Elkornss Registered User Join Date: Apr 2008 Posts: 2 OS: Mac OS X	Re: HP Photosmart C4280 "USB Not Connected" I am suffering the exact problems. USB cable works fine for printing, however when trying to scan on this particular HP printer, says USB NOT CONNECTED. Well it is and works in other capacities. So, problem is most likely with software AND Mac OS as the first complaint is also a Mac. Any Mac-ies out there with a fix?? Thanks from beautiful, dusty Iraq. Mike

04-23-2008, 08:27 PM	#9 (permalink)
julie_tech Registered User Join Date: Apr 2008 Posts: 1 OS: win xp	Re: HP Photosmart C4280 "USB Not Connected" I got the solution!!! After so much frustration... Just use an external program which handles scanners like Irfanview or any other program with image and scanner handling and try starting to scan from there! BOOM it starts it off right there!

04-24-2008, 06:28 AM	#11 (permalink)
pcranger Registered User Join Date: Apr 2008 Posts: 1 OS: XP Pro	Re: HP Photosmart C4280 "USB Not Connected" I had the same problem with two scanners (C4280) on two computers running XP and XP Pro. I emailed HP tech support and they sent me a link to HP Scan Diagnostic Utility. That resolved my problem. USB Not Connected http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

06-24-2008, 12:57 PM	#12 (permalink)
Mark Donoghue Registered User Join Date: Jun 2008 Posts: 1 OS: osx 10.5.2	Re: HP Photosmart C4280 "USB Not Connected" i am running mac os x 10.5.2 and i have this problem. the disk i installed says it works for mac os 10.5