nbagshawe

Simple problem for techno illiterate. Sending a print instruction to my wireless printer from my wireless laptop produces no action. A visit to my Control Panel tells me my printer is offline. It worked fine before I went on holiday recently and turned it off. My laptop has no problem being on line, so why does my printer ? Just turning it off, waiting and turning it on again hasnt helped. Cancelling my print queue and reissuing a print command hasnt helped.

When I first got the printer, it took time to accept a command, but after a while it printed fine and I had no trouble. It will copy but not print.

What am I doing wrong ?

beijerling

Hi,

Mine does the same thing.

To check communications between the computer and your HP, try the following:
- On the printer, press the Setup button
- Scroll down to Network and press OK
- Scroll to View Network Settings and press OK
- Scroll to Display Wireless Summary and press OK
- Make a note of the IP Address (e.g. 10.1.1.3)
- Open your web browser (e.g. Internet Explorer)
- Type the IP address of the printer in the Address bar and press Enter
(This should display the HP PHOTOSMART C7200 Series window showing your Device Information ).
- Click on Webscan (under Applications in the left-hand pane of the window)
- Click on Preview in the Webscan window that opens.
If this causes your HP to perform a scan then your computer is communicating with the HP just fine.

Now, to solve the Offline issue, try the following:
- Click on Start > Settings > Printers and Faxes (Windows XP); or Start > Control Panel and double-click on Printers (Windows Vista)
- Right-click on the HP Photosmart C7200 series and select Use Printer Online
Your HP should now function as it should.

Unfortunately I don't know why it keeps switching to Use Printer Offline mode, or how to prevent it from doing so, but next time you encounter this problem, just repeat the last set of steps to switch your HP to Use Printer Online again.

Good luck,

Daniel