HP 3745 Deskjet Printing Problems

sunshinekhan · 12-17-2007, 09:28 PM

Dear All,

We have are facing a problem that seemingly has hardly any workable solutions on the net and with HP. There are a large number of HP 3745 Deskjet printers at our work place.

The problem is that a user is only able to print any document when logged in as Administrator but the printer returns only a blank page when a non-admin user gives a print command.

All the drivers are in place and the hardware including the cartridges.

We run Windows Xp Home on an NTFS partition with Norton 2007 as the antivirus. I tried giving the non-admin users full rights to C:\WINDOWS\system32\spool and C:\Program Files\HP by logging in as Admin in Safe Mode. This seem to have temporarily solved the problem, but the problems resurfaced though all the permissions seem to be in place.

I even tried turning OFF print spooling* at the administrator account after some online reference, however the limited account still cannot print. I see the print file go through the at printer status but no print, only a blank page rolls out.

I also tried clean re-installing the printer drivers a dozen times, but to no avail!

Any help would be greatly appreciated. I'd gladly make myself available for any other info.

Regards,
MFK.

joe kaplan · 01-31-2008, 06:39 AM

I have the same problem. I recently changed my drives from FAT to NTFS. My wife's profile is just a user. Her printed pages are blank. Adding her to the Administrator's group and printing is normal. If you come across the solution, please post here.
Regards

12-17-2007, 09:28 PM	#1 (permalink)
sunshinekhan Registered User Join Date: Dec 2007 Posts: 1 OS: Wndows Xp Home SP2	HP 3745 Deskjet Printing Problems Dear All, We have are facing a problem that seemingly has hardly any workable solutions on the net and with HP. There are a large number of HP 3745 Deskjet printers at our work place. The problem is that a user is only able to print any document when logged in as Administrator but the printer returns only a blank page when a non-admin user gives a print command. All the drivers are in place and the hardware including the cartridges. We run Windows Xp Home on an NTFS partition with Norton 2007 as the antivirus. I tried giving the non-admin users full rights to C:\WINDOWS\system32\spool and C:\Program Files\HP by logging in as Admin in Safe Mode. This seem to have temporarily solved the problem, but the problems resurfaced though all the permissions seem to be in place. I even tried turning OFF print spooling* at the administrator account after some online reference, however the limited account still cannot print. I see the print file go through the at printer status but no print, only a blank page rolls out. I also tried clean re-installing the printer drivers a dozen times, but to no avail! Any help would be greatly appreciated. I'd gladly make myself available for any other info. Regards, MFK.

01-31-2008, 06:39 AM	#2 (permalink)
joe kaplan Registered User Join Date: Jan 2008 Posts: 1 OS: WIN XP	Re: HP 3745 Deskjet Printing Problems I have the same problem. I recently changed my drives from FAT to NTFS. My wife's profile is just a user. Her printed pages are blank. Adding her to the Administrator's group and printing is normal. If you come across the solution, please post here. Regards