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LinkBack | Thread Tools |
10-09-2007, 11:28 AM
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#1 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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printer connection??
we have replaced a canon IR210 printer with a IR5000pcl.the workstation here uses a VPN connection to the main office.when the VPN is connected we cannot print to the IR5000.in printers properties the printer cannot be found. when we disconnect the VPN then close printer properties then open print properties the printer shows ready....we have the same drivers on local comp and the remote server...
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10-09-2007, 02:51 PM
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#2 (permalink) |
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Registered User
Join Date: Jul 2007
Posts: 43
OS: linux
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Re: printer connection??
I have seen this type of problem before.
The VPN software was set up to deny access to the local net while the VPN is in use. Try pinging the local printer when the VPN is on line. PING <ip address> If you can not ping the printer then talk to your VPN support people. Andrew |
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10-09-2007, 03:25 PM
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#3 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
What vpn is it?
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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10-09-2007, 06:45 PM
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#4 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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Re: printer connection??
All i know is our firewall at main office is microsoft ISA.this was not a problem until we swapped out printers (removed canon IR210 installed a canon IR5000) im not at office now to ping but i don't think i can ping it when in the properties it shows not connected (server not found)will be back to office in morning.will check this forum then...............HELP...
Thanks in advance Robert... |
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10-10-2007, 08:04 AM
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#6 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
Is the printer at the remote location, or where you are at? Also, are you the IT admin there?
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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10-10-2007, 09:22 AM
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#7 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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Re: printer connection??
just got here at the remote office.i connected the VPN then went to internet to print and i can't print,went into printer properties and the printer can't be found the other printer shows ready.I can ping the printer OK but it shows can't find in properties.i am the official network help here,but far from an expert....HELP
we had no problem before with the IR210 model also when logged in as admin the settings in print properties is greyed out (can't change)... Thanks Robert... |
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10-10-2007, 09:24 AM
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#8 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
But is the printer at the remote location or where you vpn to?
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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10-10-2007, 10:00 AM
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#9 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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Re: printer connection??
printer is here where i'm at (remote office) we VPN to main office and when we start the VPN we can't print to the canon IR5000.can't print anything web page or local DOC...
had no problem with the canon IR210,they took out because we needed more heavy duty print capability.. |
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10-10-2007, 10:21 AM
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#10 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
Well, first things first, if the printer is no longer showing up at all we need to re-install it.
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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10-10-2007, 10:55 AM
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#11 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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Re: printer connection??
the printer is in properties but under it is written (printer not found on server)
have reinstalled it twice.have 2 other workstations that have same problem.the printer is leased,talked to them over phone they say it not the printer.i say it is since the IR210 had no problem.......... |
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10-10-2007, 11:33 AM
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#12 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
If you are paying for support get them to come out and look at it. Don't pay money and not utilize it. That said, the remote location has its own network , and the printer is installed on it? It is a network printer, not a local, correct? In post 7 you said when you log in as an admin the settings are greyed out. Is this printer specific to another company? For example, we have printers here that belong to another company who contract here. We are not admins on their equipment. Is that the case here?
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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10-10-2007, 12:21 PM
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#13 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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Re: printer connection??
we just lease it from an office machines company.it is a network printer connected to our linksys router.the only page greyed out is the one where you can add ports change ports.the other pages all settings can be changed.this is small office 3 XP comp's setup as peer to peer network.just odd that printer is OK when VPN is not connected
thanks for your help will check back later must get LUNCH now |
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10-10-2007, 12:26 PM
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#14 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
Could be that the vpn network settings are over-riding the peer settings as bogdraggon
suggested. It is just odd that the other printer worked fine.
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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10-12-2007, 02:00 PM
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#15 (permalink) |
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Registered User
Join Date: Sep 2005
Posts: 33
OS: XP
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Re: printer connection??
We gotit,thanks for everyones help.the company guy who we lease the printer came in and spent most of 1 day.he was baffled worked on it long time,something came to him when he was driving home so this morning he was there and had it working... he had to use
something called NET USE i don't know what it does but everyone can print when VPN is connected..... Thanks again everyone Robert... |
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10-12-2007, 02:05 PM
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#16 (permalink) |
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TSF Enthusiast
Join Date: Jun 2006
Location: Texas
Posts: 3,459
OS: Experimenter
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Re: printer connection??
Glad it is solved, and you were able to get them to come out!
__________________
Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista |
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