[SOLVED] connection probs Canon printer

Glenski · 10-06-2007, 01:02 AM

I have an NEC Lavie C laptop with Japanese OS, Windows XP and all the latest Windows updates (as far as I can tell).

From the day I bought my Canon MP770 printer, I have had problems. We can print sometimes, but usually it takes several attempts that include shutting off the printer or computer or both, and sometimes even reinstalling the printer driver.

I have tried figuring out whether it is necessary to turn on the printer before the computer, but I don't know. Doesn't seem necessary to me.

When I can't print, I get one of two messages.

One says the computer simply cannot communicate with the printer.
One says the printer is offline (but it is obviously turned on and plugged into the computer).

I bought the printer in Japan, so there should be no incompatibility issues there.

What's more, whenever I get the error messages, it is sometimes difficult to delete the intended printing action from queue! I try highlighting the message and clicking DELETE, or I right click on the message and click CANCEL. As with the printing job itself, sometimes either of these operations work to stop the job, and sometimes it doesn't.

**Terrister** · 10-08-2007, 07:20 AM

Do you have another printer cable you can try?

Glenski · 10-09-2007, 05:08 AM

I've already tried replacing the cable, to no avail. Same problems.

**Terrister** · 10-09-2007, 07:06 AM

Is it usb? do you use any other usb devices?

Glenski · 10-09-2007, 09:33 AM

Yes, the cable is USB type.

It's my home printer. Nothing else is ever connected to the computer (laptop) except a web cam for Skype and MSN Messenger.

**Terrister** · 10-09-2007, 07:47 PM

Let's make sure your system files are not damaged. You will need the XP disc in the cd/dvd drive to do this.

http://www.updatexp.com/scannow-sfc.html

Glenski · 10-10-2007, 03:41 PM

That seems to have done the trick. I have tried printing two times (that is, once each after my computer and printer have been turned on separately twice), and it worked. Didn't even need to put in the XP disk. Thanks!

**Terrister** · 10-10-2007, 06:38 PM

Great. Sometimes if you have the cab files on the hard drive, it will use those and not ask for the cd.

Glenski · 10-11-2007, 04:21 PM

What's a cab file?

10-06-2007, 01:02 AM	#1 (permalink)
Glenski Registered User Join Date: May 2007 Location: American in Japan Posts: 38 OS: Japanese OS XP	[SOLVED] connection probs Canon printer I have an NEC Lavie C laptop with Japanese OS, Windows XP and all the latest Windows updates (as far as I can tell). From the day I bought my Canon MP770 printer, I have had problems. We can print sometimes, but usually it takes several attempts that include shutting off the printer or computer or both, and sometimes even reinstalling the printer driver. I have tried figuring out whether it is necessary to turn on the printer before the computer, but I don't know. Doesn't seem necessary to me. When I can't print, I get one of two messages. One says the computer simply cannot communicate with the printer. One says the printer is offline (but it is obviously turned on and plugged into the computer). I bought the printer in Japan, so there should be no incompatibility issues there. What's more, whenever I get the error messages, it is sometimes difficult to delete the intended printing action from queue! I try highlighting the message and clicking DELETE, or I right click on the message and click CANCEL. As with the printing job itself, sometimes either of these operations work to stop the job, and sometimes it doesn't. Last edited by Glenski; 10-06-2007 at 01:13 AM.

10-08-2007, 07:20 AM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: connection probs Canon printer Do you have another printer cable you can try? __________________

10-09-2007, 05:08 AM	#3 (permalink)
Glenski Registered User Join Date: May 2007 Location: American in Japan Posts: 38 OS: Japanese OS XP	Re: connection probs Canon printer I've already tried replacing the cable, to no avail. Same problems.

10-09-2007, 07:06 AM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: connection probs Canon printer Is it usb? do you use any other usb devices? __________________

10-09-2007, 09:33 AM	#5 (permalink)
Glenski Registered User Join Date: May 2007 Location: American in Japan Posts: 38 OS: Japanese OS XP	Re: connection probs Canon printer Yes, the cable is USB type. It's my home printer. Nothing else is ever connected to the computer (laptop) except a web cam for Skype and MSN Messenger.

10-09-2007, 07:47 PM	#6 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: connection probs Canon printer Let's make sure your system files are not damaged. You will need the XP disc in the cd/dvd drive to do this. http://www.updatexp.com/scannow-sfc.html __________________

10-10-2007, 03:41 PM	#7 (permalink)
Glenski Registered User Join Date: May 2007 Location: American in Japan Posts: 38 OS: Japanese OS XP	Re: connection probs Canon printer That seems to have done the trick. I have tried printing two times (that is, once each after my computer and printer have been turned on separately twice), and it worked. Didn't even need to put in the XP disk. Thanks!

10-10-2007, 06:38 PM	#8 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: connection probs Canon printer Great. Sometimes if you have the cab files on the hard drive, it will use those and not ask for the cd. __________________

10-11-2007, 04:21 PM	#9 (permalink)
Glenski Registered User Join Date: May 2007 Location: American in Japan Posts: 38 OS: Japanese OS XP	Re: [SOLVED] connection probs Canon printer What's a cab file?