HP Deckjet 610C(L) Problems

**Real_Bullet** · 10-03-2007, 08:02 PM

HP website and all request that this particular printer be manually installed from add new printers and choosing the company and model of the printer to install, as the driver is supposely already on Windows XP OS/Disc.

Problem I been having is it seems no communication is reaching the printer, the printer in the printers and faxes is listed as HP Deskjet 610C and is the default printer, but no communication is seeming to get to it, not even new hardware option is detecting it, what could the problem be?

**dm01** · 10-03-2007, 09:39 PM

Your USB Printer Support driver may be corrupt. To check this:
Start (Windows Flag) => Settings => Control Panel =>System, clicky the Hardware tab, then clicky the Device Manager button. Scroll down to the USB drivers, and see if there is a yellow or red warning next to USB Printer Support. If there is, right-clicky and delete it. Restart your machine. Go back to Device Manager, the USB Printer Support should be nice and clean. If there is no warning, I don't know the solution. Post back in either case and let us know.

**Real_Bullet** · 10-03-2007, 09:41 PM

it doesnt use USB, it used LPT1 port.

**BCCOMP** · 10-03-2007, 10:41 PM

Hi Real Bullett,
What is the BIOS set to for your parallel port and if it assigned an IRQ.
Thanks,
Bill

**Real_Bullet** · 10-04-2007, 06:25 AM

Ok Parallel point was assigned a port in Bios, to 372 I think it was and now getting communication to the printer.

Although when I tried to print, it loaded the paper as if it was going to print, then the Error light came on on the printer, and I get an error on the CPU saying Document failed to print.

So now its a new problem to figure out.

**BCCOMP** · 10-04-2007, 08:42 AM

Is the Bios set for Bi-Directional communication (EPP). Also are you using a IEEE1284 parallel printer cable. There would be stamped IEEE1284 on the cable itself to identify if this cable is of IEEE1284 capibility.
Thanks,
Bill

**Real_Bullet** · 10-04-2007, 10:23 AM

I dont know if its a IEEE1284 or not, it fits from Printer to CPU though, its not the original cable, its labeled at being a Belkin Cable.

**BCCOMP** · 10-04-2007, 10:59 AM

We need to confirm this:
http://h10025.www1.hp.com/ewfrf/wc/d...=bud09185#N653
Chances are that it is. I would also double check the BIOS settings again. Most LPT1 ports should have a setting of 378/IRQ7 not 372, Also, is it set for Bi-directional (ECP or EPP). If this is a newer PC load the default settings in the BIOS and save them. Let me know what they are set at.
Thanks,
Bill

**Real_Bullet** · 10-04-2007, 12:59 PM

I loaded up the defaults, it went to some type of EPP+ECP mode for parallel port. But I didnt solve the problem none.

it still loads paper, it does communicate, but then fails to print, the error light comes on on the printer, and CPU comes up telling me document failed to print.

**BCCOMP** · 10-04-2007, 09:24 PM

Hi,
The settings in the BIOS appear to be correct. Does the error light blink or on steady. Do you have a USB cable for this printer? If so hook up the USB and see if it prints. I am just trying to determine if this is a communication problem or the printer itself.
Thanks,
Bill

orangino · 09-01-2008, 12:16 PM

Quote:

Originally Posted by Real_Bullet

it still loads paper, it does communicate, but then fails to print, the error light comes on on the printer, and CPU comes up telling me document failed to print.

i am having the same problem :(

what did u do at the end to solve it?

10-03-2007, 08:02 PM	#1 (permalink)
Real_Bullet TSF Enthusiast Join Date: May 2005 Location: Lumberton, MS Posts: 517 OS: Windows Vista Home Basic My System	HP Deckjet 610C(L) Problems HP website and all request that this particular printer be manually installed from add new printers and choosing the company and model of the printer to install, as the driver is supposely already on Windows XP OS/Disc. Problem I been having is it seems no communication is reaching the printer, the printer in the printers and faxes is listed as HP Deskjet 610C and is the default printer, but no communication is seeming to get to it, not even new hardware option is detecting it, what could the problem be? __________________ I can speak Chinese, PPHUBK'YU.

10-03-2007, 09:39 PM	#2 (permalink)
dm01 Moderator: Design Join Date: Oct 2006 Location: Richmond, B.C.; Canada Posts: 1,455 OS: Windows XP [Version 5.1.2600] SP3 \| Ubuntu Jaunty Jackalope \| Windows 7 BETA My System	Re: HP Deckjet 610C(L) Problems Your USB Printer Support driver may be corrupt. To check this: Start (Windows Flag) => Settings => Control Panel =>System, clicky the Hardware tab, then clicky the Device Manager button. Scroll down to the USB drivers, and see if there is a yellow or red warning next to USB Printer Support. If there is, right-clicky and delete it. Restart your machine. Go back to Device Manager, the USB Printer Support should be nice and clean. If there is no warning, I don't know the solution. Post back in either case and let us know. __________________ Validate your Markup Validate your CSS Notepad++ Please use [html], [php], and [code] when posting code or markup. I do not help by Private Message or e-mail. If for some reason I have over-looked a reply to a thread that I have previously replied to, then send me a message.

10-03-2007, 09:41 PM	#3 (permalink)
Real_Bullet TSF Enthusiast Join Date: May 2005 Location: Lumberton, MS Posts: 517 OS: Windows Vista Home Basic My System	Re: HP Deckjet 610C(L) Problems it doesnt use USB, it used LPT1 port. __________________ I can speak Chinese, PPHUBK'YU.

10-03-2007, 10:41 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,049 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: HP Deckjet 610C(L) Problems Hi Real Bullett, What is the BIOS set to for your parallel port and if it assigned an IRQ. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-04-2007, 06:25 AM	#5 (permalink)
Real_Bullet TSF Enthusiast Join Date: May 2005 Location: Lumberton, MS Posts: 517 OS: Windows Vista Home Basic My System	Re: HP Deckjet 610C(L) Problems Ok Parallel point was assigned a port in Bios, to 372 I think it was and now getting communication to the printer. Although when I tried to print, it loaded the paper as if it was going to print, then the Error light came on on the printer, and I get an error on the CPU saying Document failed to print. So now its a new problem to figure out. __________________ I can speak Chinese, PPHUBK'YU.

10-04-2007, 08:42 AM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,049 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: HP Deckjet 610C(L) Problems Is the Bios set for Bi-Directional communication (EPP). Also are you using a IEEE1284 parallel printer cable. There would be stamped IEEE1284 on the cable itself to identify if this cable is of IEEE1284 capibility. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-04-2007, 10:23 AM	#7 (permalink)
Real_Bullet TSF Enthusiast Join Date: May 2005 Location: Lumberton, MS Posts: 517 OS: Windows Vista Home Basic My System	Re: HP Deckjet 610C(L) Problems I dont know if its a IEEE1284 or not, it fits from Printer to CPU though, its not the original cable, its labeled at being a Belkin Cable. __________________ I can speak Chinese, PPHUBK'YU.

10-04-2007, 10:59 AM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,049 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: HP Deckjet 610C(L) Problems We need to confirm this: http://h10025.www1.hp.com/ewfrf/wc/d...=bud09185#N653 Chances are that it is. I would also double check the BIOS settings again. Most LPT1 ports should have a setting of 378/IRQ7 not 372, Also, is it set for Bi-directional (ECP or EPP). If this is a newer PC load the default settings in the BIOS and save them. Let me know what they are set at. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-04-2007, 12:59 PM	#9 (permalink)
Real_Bullet TSF Enthusiast Join Date: May 2005 Location: Lumberton, MS Posts: 517 OS: Windows Vista Home Basic My System	Re: HP Deckjet 610C(L) Problems I loaded up the defaults, it went to some type of EPP+ECP mode for parallel port. But I didnt solve the problem none. it still loads paper, it does communicate, but then fails to print, the error light comes on on the printer, and CPU comes up telling me document failed to print. __________________ I can speak Chinese, PPHUBK'YU. Last edited by Real_Bullet; 10-04-2007 at 01:07 PM.

10-04-2007, 09:24 PM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,049 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: HP Deckjet 610C(L) Problems Hi, The settings in the BIOS appear to be correct. Does the error light blink or on steady. Do you have a USB cable for this printer? If so hook up the USB and see if it prints. I am just trying to determine if this is a communication problem or the printer itself. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan