Problem Installing Hardware

steph2384 · 09-19-2007, 06:36 AM

I'm trying to install a new printer. An HP Deskjet F300 All-In-One Series. The installation process fails when i am asked to connect the USB cable to the printer and to a USB port on my computer. The error message i'm getting states,

"There was a problem installing this hardware - Deskjet F300 (USBPRINT)
An error occurred during installation of the device. The required section was not found in the INF"

I have no idea what the last part means. Also the printer is not showing up under installed printers and faxes in my control panel on my computer. Anyone with any information on how i might correct this problem, please let me know. I don't want to have to return a brand new printer, if the problem can be fixed.

Thanks!

dai · 09-19-2007, 01:12 PM

try another usb port
try adding it through add new hardware in the control panel

steph2384 · 09-19-2007, 01:55 PM

Unplugged the USB cable from the printer/scanner/copier device and from the USB port on the computer, plugged it into 3 different USB ports on the computer and it still will not print any documents. However, the scanner device will work, i've scanned a document on the scanner and it was transferred onto my computer using the software program, and allowed me to preview the document on the computer. Although it keeps telling me that the device is not connected. So i don't understand how it's possible to transfer a document that was scanned, onto the computer, but not print documents from the computer. I also did go into the control panel and manually check the hardware, where it states that it has been installed and all devices are working properly, except for the one i received the error message about. The Deskjet F300 Series (USBPRINT). Any help would be greatly appreciated.

kraftwerk · 09-19-2007, 04:32 PM

Could you supply more details? PC operating system, version of HP CD you're using etc?

dai · 09-20-2007, 07:45 AM

go into the print properties and check it is set to the correct port

09-19-2007, 06:36 AM	#1 (permalink)
steph2384 Registered User Join Date: Sep 2007 Posts: 2 OS: Windows XP	Problem Installing Hardware I'm trying to install a new printer. An HP Deskjet F300 All-In-One Series. The installation process fails when i am asked to connect the USB cable to the printer and to a USB port on my computer. The error message i'm getting states, "There was a problem installing this hardware - Deskjet F300 (USBPRINT) An error occurred during installation of the device. The required section was not found in the INF" I have no idea what the last part means. Also the printer is not showing up under installed printers and faxes in my control panel on my computer. Anyone with any information on how i might correct this problem, please let me know. I don't want to have to return a brand new printer, if the problem can be fixed. Thanks!

09-19-2007, 01:12 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,592 OS: win 7 32x 64x rtm	Re: Problem Installing Hardware try another usb port try adding it through add new hardware in the control panel __________________

09-19-2007, 01:55 PM	#3 (permalink)
steph2384 Registered User Join Date: Sep 2007 Posts: 2 OS: Windows XP	Re: Problem Installing Hardware Unplugged the USB cable from the printer/scanner/copier device and from the USB port on the computer, plugged it into 3 different USB ports on the computer and it still will not print any documents. However, the scanner device will work, i've scanned a document on the scanner and it was transferred onto my computer using the software program, and allowed me to preview the document on the computer. Although it keeps telling me that the device is not connected. So i don't understand how it's possible to transfer a document that was scanned, onto the computer, but not print documents from the computer. I also did go into the control panel and manually check the hardware, where it states that it has been installed and all devices are working properly, except for the one i received the error message about. The Deskjet F300 Series (USBPRINT). Any help would be greatly appreciated.

09-19-2007, 04:32 PM	#4 (permalink)
kraftwerk Registered User Join Date: Sep 2007 Location: East Sussex, UK Posts: 82 OS: Vista Home Premium 32-bit/Windows XP Pro SP2/Ubuntu 6.04 My System	Re: Problem Installing Hardware Could you supply more details? PC operating system, version of HP CD you're using etc? __________________ kraftwerk keeping local ict going

09-20-2007, 07:45 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,592 OS: win 7 32x 64x rtm	Re: Problem Installing Hardware go into the print properties and check it is set to the correct port __________________