HP 3030 Copying/Printing

Dirkvdb · 09-18-2007, 05:38 PM

I have a client who has an HP 3030. All of a sudden, when he copies a document into a pdf file, the 8.5x11 inch document is expanded into a 30x40 inch document. I can not see any options that would cause this. I have reinstalled the driver to no effect. Any suggestions?

bogdraggon · 09-23-2007, 06:01 AM

Have you tried printing the document to another printer?
Do you get the same result?
When the document is converted to a pdf what software is used?
Does it have any options for enlargement?
Is the document page size set to letter or a larger size?

Dirkvdb · 10-08-2007, 01:48 PM

Sorry to be so slow in responding - a nice vacation. Yes, we have tried printing the document to another printer - same result. The scanned document is bigger even though the default paper size is letter. The HP scan software converts the document to a pdf.

Dirkvdb · 10-08-2007, 01:49 PM

Also, I don't see any way to magnify. I am going to uninstall the printer and re-install.

09-18-2007, 05:38 PM	#1 (permalink)
Dirkvdb Registered User Join Date: Sep 2007 Posts: 3 OS: XP & Vista	HP 3030 Copying/Printing I have a client who has an HP 3030. All of a sudden, when he copies a document into a pdf file, the 8.5x11 inch document is expanded into a 30x40 inch document. I can not see any options that would cause this. I have reinstalled the driver to no effect. Any suggestions?

09-23-2007, 06:01 AM	#2 (permalink)
bogdraggon Registered User Join Date: Jul 2007 Posts: 43 OS: linux	Re: HP 3030 Copying/Printing Have you tried printing the document to another printer? Do you get the same result? When the document is converted to a pdf what software is used? Does it have any options for enlargement? Is the document page size set to letter or a larger size?

10-08-2007, 01:48 PM	#3 (permalink)
Dirkvdb Registered User Join Date: Sep 2007 Posts: 3 OS: XP & Vista	Re: HP 3030 Copying/Printing Sorry to be so slow in responding - a nice vacation. Yes, we have tried printing the document to another printer - same result. The scanned document is bigger even though the default paper size is letter. The HP scan software converts the document to a pdf.

10-08-2007, 01:49 PM	#4 (permalink)
Dirkvdb Registered User Join Date: Sep 2007 Posts: 3 OS: XP & Vista	Re: HP 3030 Copying/Printing Also, I don't see any way to magnify. I am going to uninstall the printer and re-install.