Communication problems psc 1315

chrismansos · 06-14-2007, 10:31 AM

Hi Folks,

maybe someone else encountered this problem I have and I hope a solution too.

My hp psc 1315 all in one works fine for months. No problems with scanning, printing, copying ...
Recent days, when I was trying to start the scan-function via the hp-director a message appeared at my Windows Screen, which comes like that: "Communcation error while contacting the scanner device. Please ensure that the scanner is properly connected, try again."
It is connceted to my computer (WinXP) via USB. So I did check the cables, everything was fine.
I haven´t changed anything for months - "never change a running system"!
The curious thing is I am able to print from numerous programs and it is copying perfectly. So it seems to me there is hardly a connecting problem, maybe a software or network problem.

Thanks for your help.
chrismansos

Houndog777 · 06-14-2007, 07:49 PM

Hi, have a look at this from HP..
http://h10025.www1.hp.com/ewfrf/wc/f...name=c00040499

chrismansos · 06-16-2007, 02:52 AM

Hi, thank you very much Houndog777.

I finally solved the problem with the link you posted. It was a failure in regestry data.
It was very helpful to detect the failure with the "scan diagnostic utility" from hp, which can be found here:

http://h10025.www1.hp.com/ewfrf/wc/g...dlc=en&lang=en

A hint for all, who don´t want to tinker with the regestry:

1. disconnect your device (USB)
2. uninstall the driver
3. put on your device (power on)
4. reconnect device (USB)
--> Plug&Play installs the driver
--> everything is fine
(this procedure works at least with WinXP)

Chrismansos

06-14-2007, 10:31 AM	#1 (permalink)
chrismansos Registered User Join Date: Jun 2007 Posts: 2 OS: WIN XP	Communication problems psc 1315 Hi Folks, maybe someone else encountered this problem I have and I hope a solution too. My hp psc 1315 all in one works fine for months. No problems with scanning, printing, copying ... Recent days, when I was trying to start the scan-function via the hp-director a message appeared at my Windows Screen, which comes like that: "Communcation error while contacting the scanner device. Please ensure that the scanner is properly connected, try again." It is connceted to my computer (WinXP) via USB. So I did check the cables, everything was fine. I haven´t changed anything for months - "never change a running system"! The curious thing is I am able to print from numerous programs and it is copying perfectly. So it seems to me there is hardly a connecting problem, maybe a software or network problem. Thanks for your help. chrismansos

06-14-2007, 07:49 PM	#2 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Communication problems psc 1315 Hi, have a look at this from HP.. http://h10025.www1.hp.com/ewfrf/wc/f...name=c00040499

06-16-2007, 02:52 AM	#3 (permalink)
chrismansos Registered User Join Date: Jun 2007 Posts: 2 OS: WIN XP	Re: Communication problems psc 1315 Hi, thank you very much Houndog777. I finally solved the problem with the link you posted. It was a failure in regestry data. It was very helpful to detect the failure with the "scan diagnostic utility" from hp, which can be found here: http://h10025.www1.hp.com/ewfrf/wc/g...dlc=en&lang=en A hint for all, who don´t want to tinker with the regestry: 1. disconnect your device (USB) 2. uninstall the driver 3. put on your device (power on) 4. reconnect device (USB) --> Plug&Play installs the driver --> everything is fine (this procedure works at least with WinXP) Chrismansos