Printer / PC won't communicate

STUARTDAVIS · 06-07-2007, 05:18 AM

Hi.
I've installed all the CD software for a new printer (Epson R265).
All seems OK, except the installation fails when it can't finish the setup (after I've been prompted to connect the USB 2.0 cable).
The PC knows there is a new device attached, but the 2 won't communicate.
Icon on the bottom right bar shows a pic of the printer. Whenever I try to print, I get a message "error - printing" in the print queue box.
I am reasonably competent at installing stuff, but this is annoying me !
I have checked the USB ports and they are all OK. Cable is new.
I have no other USB devices connected, except a wireless broadband connector.
I have tried installing the printer using the Hardware wizard and configuring the USB port, but again, this seems to work, but then nothing actually prints.
Any help would be much appreciated.
Thanks

Barnsey · 06-07-2007, 05:23 AM

Try selecting the printer in the tool bar and refreshing the list or deleting the print que.
If that doesnt work go to add or remove programs and uninstall the printer drivers and reinstall them.

STUARTDAVIS · 06-07-2007, 05:45 AM

Thanks for the quick reply.
If I tell you what I've done so far, it might help for some more advice.

I had to replace my old printer as it was broken - uninstalled all Lexmark programs, and the Lexmark printer from the list.
Inserted CD from Epson and began installation. All seemed OK, connected printer to USB port when prompted. Couldn't finish set up (error message something to do with a .INF file not in expected location ?)

I've tried installing it just using the Plug and Play detection, then using the wizard, and manually searching for the drivers files on the Epson CD.

Strangely, it puts a pic of the printer onto the bottom toolbar, but I can't print anything - all USB checks show "the device is working properly".
The USB cable is new and works on other devices.

What's even more strange is that I had previously tried to install a HP5940 Deskjet last weekend (new aswell), and got the same error message about INF files.

Thanks for any help offered.

Barnsey · 06-07-2007, 05:59 AM

Ok go to device manager and see if it shows an explenation mark next to the printer device.
If it does right click the device and update driver then select yes this time only and then advanced.
Next select search for the best driver in these locations and make sure the search removeable media box is ticked and also make sure the printer driver is in the cd rom then click next

STUARTDAVIS · 06-07-2007, 06:12 AM

OK, thanks.
I will have to try this later as it's my home PC that's the problem.
I'll post again later and let you know if it's worked.

Drumplayer59824 · 06-12-2007, 11:17 AM

There are two things I suggest.
1. Restarting the computer if you haven't(u probably have)
2. Using a parellel cable if using USB, or if the USB cable is generic, and you have a different one of the same type, try that one instead. Hope this works for you!

macten · 06-16-2007, 06:36 PM

>>(error message something to do with a .INF file not in expected location ?)

Did you try manually copying the file to that location?

06-07-2007, 05:18 AM	#1 (permalink)
STUARTDAVIS Registered User Join Date: Jun 2007 Posts: 3 OS: Win XP	Printer / PC won't communicate Hi. I've installed all the CD software for a new printer (Epson R265). All seems OK, except the installation fails when it can't finish the setup (after I've been prompted to connect the USB 2.0 cable). The PC knows there is a new device attached, but the 2 won't communicate. Icon on the bottom right bar shows a pic of the printer. Whenever I try to print, I get a message "error - printing" in the print queue box. I am reasonably competent at installing stuff, but this is annoying me ! I have checked the USB ports and they are all OK. Cable is new. I have no other USB devices connected, except a wireless broadband connector. I have tried installing the printer using the Hardware wizard and configuring the USB port, but again, this seems to work, but then nothing actually prints. Any help would be much appreciated. Thanks

06-07-2007, 05:23 AM	#2 (permalink)
Barnsey Registered User Join Date: Feb 2007 Location: Liverpool Posts: 39 OS: Windows XP Pro SP2	Re: Printer / PC won't communicate Try selecting the printer in the tool bar and refreshing the list or deleting the print que. If that doesnt work go to add or remove programs and uninstall the printer drivers and reinstall them.

06-07-2007, 05:45 AM	#3 (permalink)
STUARTDAVIS Registered User Join Date: Jun 2007 Posts: 3 OS: Win XP	Re: Printer / PC won't communicate Thanks for the quick reply. If I tell you what I've done so far, it might help for some more advice. I had to replace my old printer as it was broken - uninstalled all Lexmark programs, and the Lexmark printer from the list. Inserted CD from Epson and began installation. All seemed OK, connected printer to USB port when prompted. Couldn't finish set up (error message something to do with a .INF file not in expected location ?) I've tried installing it just using the Plug and Play detection, then using the wizard, and manually searching for the drivers files on the Epson CD. Strangely, it puts a pic of the printer onto the bottom toolbar, but I can't print anything - all USB checks show "the device is working properly". The USB cable is new and works on other devices. What's even more strange is that I had previously tried to install a HP5940 Deskjet last weekend (new aswell), and got the same error message about INF files. Thanks for any help offered.

06-07-2007, 05:59 AM	#4 (permalink)
Barnsey Registered User Join Date: Feb 2007 Location: Liverpool Posts: 39 OS: Windows XP Pro SP2	Re: Printer / PC won't communicate Ok go to device manager and see if it shows an explenation mark next to the printer device. If it does right click the device and update driver then select yes this time only and then advanced. Next select search for the best driver in these locations and make sure the search removeable media box is ticked and also make sure the printer driver is in the cd rom then click next Last edited by Barnsey; 06-07-2007 at 06:04 AM.

06-07-2007, 06:12 AM	#5 (permalink)
STUARTDAVIS Registered User Join Date: Jun 2007 Posts: 3 OS: Win XP	Re: Printer / PC won't communicate OK, thanks. I will have to try this later as it's my home PC that's the problem. I'll post again later and let you know if it's worked.

06-12-2007, 11:17 AM	#6 (permalink)
Drumplayer59824 Registered User Join Date: May 2007 Posts: 26 OS: Windows XP SP2	Re: Printer / PC won't communicate There are two things I suggest. 1. Restarting the computer if you haven't(u probably have) 2. Using a parellel cable if using USB, or if the USB cable is generic, and you have a different one of the same type, try that one instead. Hope this works for you!

06-16-2007, 06:36 PM	#7 (permalink)
macten Registered User Join Date: Oct 2004 Posts: 239 OS: xp	Re: Printer / PC won't communicate >>(error message something to do with a .INF file not in expected location ?) Did you try manually copying the file to that location?