Service error 5100 Canon i 560

mattle · 12-10-2006, 06:46 PM

what do I do to correct this? I have tried to reset the waste ink codes bu that did not work. HELP? Just bought all new ink!

Geekgirl · 12-10-2006, 08:48 PM

Hello and Welcome to TSF

Check inside your printer through the gears that you can see under the lid. There could be something obstructing the gears such as dirt. There may be some paper or a corner of a piece of paper caught underneath the rollers. You may have to jiggle it around to even see. Check it thoroughly.

Try reseatng the cartridges, making sure it is firmly in place

mattle · 12-10-2006, 10:40 PM

I am able to run paper through the printer by pressing Resume button three times. Would that happen if there were somehjtiong lodged in it?

Geekgirl · 12-11-2006, 05:05 PM

At what point in your printing process are you recieving the service error?

mattle · 12-11-2006, 08:31 PM

after the file has spooled and the printing process seems ready to start, the green light flashes, the suddenly the turns orange.

Canon Support says basically it's shot. the card is gone. Is that possible or are they trying to get me to buy up?

Geekgirl · 12-11-2006, 08:37 PM

How old is it? It is possible it has seen its days, they dont last forever. I have given you the only suggestions I have found on the internet, I can search further into it if you would like.

mattle · 12-11-2006, 08:44 PM

It's only about three years old, and fairly lightly used. That's what is disappointing. If you think it will be productive to look, that wold be nice, but if Canon says it's shot, maybe it is. I appreciate the time you've speant already. Thank you.

Geekgirl · 12-11-2006, 08:56 PM

This is not your model but it may be related to your issue

Quote:

The 5100 error in the i850 is carriage related, specifically it points to the
code strip, carriage assembly or logic board.
If it is the logic board or carriage assembly then it is probably time to
replace the printer unfortunately.
http://hardware.mcse.ms/archive46-2006-3-279523.html

Go to the canon website (listed below)-under Tech Support - click on Technical FAQ's (this will pop up another small window)
then click on Search by Key Word
next - type in error 5100 and click on the circle next to - Include all words and hit Search
next - click on the link with your answer "how to.... "
this should show the answer

http://www.usa.canon.com/consumer/co...&modelid=11865

http://sg.answers.yahoo.com/question...7114701AAwp78A

JavaErb · 09-14-2009, 09:33 PM

Might be printhead. I fixed the problem by replacing mine. You can still (2009) get one for around $50. QY6-0064 or QY6-0064-000 for the I560.

12-10-2006, 06:46 PM	#1 (permalink)
mattle Registered User Join Date: Dec 2006 Posts: 4 OS: xp	Service error 5100 Canon i 560 what do I do to correct this? I have tried to reset the waste ink codes bu that did not work. HELP? Just bought all new ink!

12-10-2006, 08:48 PM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Hello and Welcome to TSF Check inside your printer through the gears that you can see under the lid. There could be something obstructing the gears such as dirt. There may be some paper or a corner of a piece of paper caught underneath the rollers. You may have to jiggle it around to even see. Check it thoroughly. Try reseatng the cartridges, making sure it is firmly in place __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

12-11-2006, 05:05 PM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	At what point in your printing process are you recieving the service error? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

12-11-2006, 08:31 PM	#5 (permalink)
mattle Registered User Join Date: Dec 2006 Posts: 4 OS: xp	It happens after the file has spooled and the printing process seems ready to start, the green light flashes, the suddenly the turns orange. Canon Support says basically it's shot. the card is gone. Is that possible or are they trying to get me to buy up?

12-11-2006, 08:37 PM	#6 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	How old is it? It is possible it has seen its days, they dont last forever. I have given you the only suggestions I have found on the internet, I can search further into it if you would like. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

12-10-2006, 10:40 PM	#3 (permalink)
mattle Registered User Join Date: Dec 2006 Posts: 4 OS: xp	I am able to run paper through the printer by pressing Resume button three times. Would that happen if there were somehjtiong lodged in it?

12-11-2006, 08:44 PM	#7 (permalink)
mattle Registered User Join Date: Dec 2006 Posts: 4 OS: xp	It's only about three years old, and fairly lightly used. That's what is disappointing. If you think it will be productive to look, that wold be nice, but if Canon says it's shot, maybe it is. I appreciate the time you've speant already. Thank you.

09-14-2009, 09:33 PM	#9 (permalink)
JavaErb Registered User Join Date: Dec 2008 Posts: 1 OS: XP Home SP3	Re: Service error 5100 Canon i 560 Might be printhead. I fixed the problem by replacing mine. You can still (2009) get one for around $50. QY6-0064 or QY6-0064-000 for the I560.