Kyocera FX820 Help

l0n3w0lf00 · 12-06-2006, 05:37 AM

My Kyocera FS820 laser printer was working fine until a power surge happened the other day, and now my computer won't recognise the printer, even though the printer is on and the connected to the PC via USB. Ive checked the USB ports on my PC by switching them around, and this only seems to happen to the kyocera, however when i switch it, i get a USB port error. Can someone please help me find out what problem is causing this. Thanks in advance.

coolday · 12-06-2006, 05:47 AM

Try using other devices on the USb ports (pen drives etc). If the devices work well then ur printer might have a hardware problem.

**kev1952** · 12-06-2006, 06:47 AM

Yes, I'm also inclined to think the problem is the printer and not the computer. Can you test the printer on another machine? That would pretty much give you the answer.

l0n3w0lf00 · 12-08-2006, 07:16 PM

The USB ports work with other devices,just not both my printers now ( Epson Stylus C60) I haven't been able to try it out on another machine yet, but i doubt it woud work. Thanks

chauffeur2 · 12-09-2006, 12:14 AM

Hi,

Because of that power surge, your power cord from the printer, or the USB cable could be 'toast'.
Try another power socket to the printer, and if that is not successful, try another USB cable from the printer to the computer.

l0n3w0lf00 · 12-09-2006, 02:31 AM

It turns on, and ive tried swapping the USB cable for a spare i had, it still would'nt work.

chauffeur2 · 12-09-2006, 02:38 AM

Hmmm, Interesting

Try this...

Right click on the "My Computer" desktop Icon > Properties > Hardware > Device Manager > View > Show Hidden Devices.

Now we need to know if there are any Red X's, or Yellow Exclamation Marks ! listed anywhere in the list.

Post back with the results please telling us if there are or are not any listed.

l0n3w0lf00 · 12-09-2006, 04:11 PM

USB contoller is the only one with an exclamation mark here...

chauffeur2 · 12-09-2006, 06:15 PM

Quote:

Originally Posted by l0n3w0lf00

USB contoller is the only one with an exclamation mark here...

OK...What you need to do here now is...

Right click on the 'faulty' USB Controller > Properties > Driver > Update Driver.
Now let Windows® update/reinstall the Driver; once its done this, reboot the computer and try the printer again.
If this is not successful; then, you will need to go back into Device Manager and check to see if the Exclamation Mark is still present...if it is this time repeat the procedure above, but this time 'uninstall' the device and reboot the computer and let Windows® 'reinstall it on boot up.
While you are doing this, I would suggest physically removing the printer from its USB connection to the computer.
Once the USB Controller is 'repaired/reinstalled' reconnect the printer and see what happens.
Let us know the outcome.

l0n3w0lf00 · 12-16-2006, 08:25 PM

i tried updating/reinstalling the usb drivers, but 1/2 way through the installation, it says the the file usbehci.sys is missing. thanks in advance

chauffeur2 · 12-16-2006, 08:34 PM

As my collegues here have suggested, the problem is probably with your printer.
Perhaps it got 'fried' with the power surge..I'd suggest that you contact the manufacturer directly.
Having said that, try uninstalling and reinstalling the printer first.

12-06-2006, 05:37 AM	#1 (permalink)
l0n3w0lf00 Registered User Join Date: Jul 2005 Location: Sydney, Australia Posts: 23 OS: WinVista	Kyocera FX820 Help My Kyocera FS820 laser printer was working fine until a power surge happened the other day, and now my computer won't recognise the printer, even though the printer is on and the connected to the PC via USB. Ive checked the USB ports on my PC by switching them around, and this only seems to happen to the kyocera, however when i switch it, i get a USB port error. Can someone please help me find out what problem is causing this. Thanks in advance.

12-06-2006, 05:47 AM	#2 (permalink)
coolday Registered User Join Date: Jul 2005 Posts: 337 OS: WINDOWS XP PRO	Try using other devices on the USb ports (pen drives etc). If the devices work well then ur printer might have a hardware problem. __________________ *cday ... "Learn 2 Share N Share 2 Learn"* Please add a thanks if I may ever help you

12-06-2006, 06:47 AM	#3 (permalink)
kev1952 TSF Enthusiast Join Date: Dec 2006 Location: Townsville, Australia Posts: 1,007 OS: Win Vista Home Premium	Yes, I'm also inclined to think the problem is the printer and not the computer. Can you test the printer on another machine? That would pretty much give you the answer. __________________ Cheers.... Kev *"The Definition of an Upgrade: Take old bugs out, put new ones in."* Please don't send me PM's for support. Post in the forums for everyone to benefit.

12-09-2006, 12:14 AM	#5 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Hi, Because of that power surge, your power cord from the printer, or the USB cable could be 'toast'. Try another power socket to the printer, and if that is not successful, try another USB cable from the printer to the computer. __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!

12-09-2006, 02:38 AM	#7 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Hmmm, Interesting Try this... Right click on the "My Computer" desktop Icon > Properties > Hardware > Device Manager > View > Show Hidden Devices. Now we need to know if there are any Red X's, or Yellow Exclamation Marks ! listed anywhere in the list. Post back with the results please telling us if there are or are not any listed. __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!! Last edited by chauffeur2; 12-09-2006 at 02:39 AM.

12-08-2006, 07:16 PM	#4 (permalink)
l0n3w0lf00 Registered User Join Date: Jul 2005 Location: Sydney, Australia Posts: 23 OS: WinVista	The USB ports work with other devices,just not both my printers now ( Epson Stylus C60) I haven't been able to try it out on another machine yet, but i doubt it woud work. Thanks

12-09-2006, 02:31 AM	#6 (permalink)
l0n3w0lf00 Registered User Join Date: Jul 2005 Location: Sydney, Australia Posts: 23 OS: WinVista	It turns on, and ive tried swapping the USB cable for a spare i had, it still would'nt work.

12-09-2006, 04:11 PM	#8 (permalink)
l0n3w0lf00 Registered User Join Date: Jul 2005 Location: Sydney, Australia Posts: 23 OS: WinVista	USB contoller is the only one with an exclamation mark here...

12-16-2006, 08:25 PM	#10 (permalink)
l0n3w0lf00 Registered User Join Date: Jul 2005 Location: Sydney, Australia Posts: 23 OS: WinVista	i tried updating/reinstalling the usb drivers, but 1/2 way through the installation, it says the the file usbehci.sys is missing. thanks in advance

12-16-2006, 08:34 PM	#11 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	As my collegues here have suggested, the problem is probably with your printer. Perhaps it got 'fried' with the power surge..I'd suggest that you contact the manufacturer directly. Having said that, try uninstalling and reinstalling the printer first. __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!