uncfingers

i am hoping that someone will be able to help me with my problem cos its driving me mad.my comp is just over a year old and i am using xp.i am having trouble with any of the programmes that i am trying to use.i keep getting the microsoft message that this programme has encountered a problem and needs to close and also the message that these programmes are not responding.i cant use hardly any of my progs like dvd burner movie shrink msn sometimes as they keep saying that they are not responding.i clicked on the information tab that microsoft give when u repot these problems and it said to go to the event viewer and and try to restart the programmes again.when i went there i found loads and loads of errors in there...please can anyone suggest what is the matter with my comp and why it has done this and most of all howdo i put right this problem so i can get back to normal and use all my progs ....please help its driving me mad...

Geekgirl

Hello and Welcome to TSF

You may want to Run the System File Checker, some of your files may be corrupt/missing

Go to the Run box on the Start Menu and type in:

sfc /scannow (notice the space between sfc and the /)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

uncfingers

thanks for your suggestion geekgirl but i am sorry to say it hasn't solved the problems i m having...can u suggest anything else..

Terrister

Have you scanned for viruses and spyware? See the links below for Spybot, adaware and a free online antivirus scan.

uncfingers

yes i have run all my virus programmes and there isn't any virus there according to them ...

UncleMacro

Exactly what kind of errors did you find in the event viewer? Which programs are dying for you and what are they doing at the time they die? In case it's a hardware problem, have you done some basic tests like scanning your hard disk for errors and testing your RAM (instructions here)?

Terrister

Did you check for spyware? Also it is not a bad idea to do an online antivirus scan also. Every antivirus program misses a virus from time to time.

uncfingers

sorry me again, in answer to the question what type of messages are there...here a few that i picked out as there were far too many to put them all down..from the application section one of the messages reads faulting application install exe version 2.4.7 522 faulting module install e fault address 0x0001bfs0...also application hang ..hanging application msnmsng.exe 7.00 hung module. then in the system section the driver detected a controller error on \device\ cdrom...finally in the anti virus section sign of win32 trojan-gen (other) has been found in documents etc... i hope this makes sense to you as me it dosnt meana lot... please help if you canand give a soloution to this really annoying problem..knowing my luck its gonna be someting that cant be corrected without paying someone to come and do it for me thanks once again

Geekgirl

You have a trojan.....follow these instructions

Scan your pc with both of these free online scanners:
Panda ActiveScan

Housecall. Be sure to put a check the box beside AutoClean.
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Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.
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Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.
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Also Download and install: HiJackThis.

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents, as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Do A System Scan And Save Log". Make sure all Windows and Browsers are closed.
When the scan is finished, best to save your text file in the same folder as where you put HiJackthis.


Create a New Topic and include a fresh HJT log in HiJackThisLog Help Forum and Copy/Paste the info from your saved Hijackthis log file into your new topic.

A Moderator/ Security Team Analyst will give you instructions.


***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR AN ANALYST/MODERATOR TO GIVE YOU INSTRUCTIONS***

Always describe your problem and any programs you have used to try to resolve your issue. Your description can go a long way to solving/repairing your particular issue.

uncfingers

thanks for your replies geekgirl i have run a scan in adaware and added the vx2 cleaner that was fine and found nothing.i have also run highjackthis andsaved the log...but how do i post it on here i have read about it on the forum and it seems a bit complicated for the likes of me...also i tried to run the panda scan but it wouldnt work saying something like the connection was at fault etc i dont seem to be getting anywhere...where can i post the log from the scan so that its easy for me to do ...i am not bad on a comp but not a wizz...not yet anyway ha ha

Spatcher

SInce you have the log saved, select all of the log and right-click on it and hit COPY. you go to "http://http://techsupportforum.com/f...splay.php?f=50 " , start a new thread, and tell a little about your problem, like what is going on. After you tell a little bout your problem, you hit the enter button. then hit the "Ctrl" key and "V" at the same time. It should paste your logfile onto the screen. then at the bottom of the page, hit Submit Reply. it should create you a new thread with your logfile on the page. Then check back periodically to see if anyone has replied to your thread.

uncfingers

thanxs again for yr reply but i tried doin wot said about putting the log onto the forum but without success...i done wot u said but the programme wasnt responding .this is also another of the problems that is happening...really annoying me ...help!!!!!!!!!!!

Geekgirl

It's copy and paste buddy......where did you save your HJT log, in My Documents? Go to the folder where you saved the log. Open up the saved logfile, at the top left click Edit>Select All . When everything is blue right click on it and select copy. Then when you get to your thread you started in the HJT Log Help Forum you just right click and select paste.

uncfingers

thanks geekgirl but i cant copy and paste as the programme isnt responding when i try to do it..as i said before this is one of the probs i am facing.i cant use many of my progs ..anyother way of doing it ?

Geekgirl

Can you email it to me? I will look it over

uncfingers

sorry for apearring a bit thick but how can i email my log to u i dont have yr email address..if u contact me on my email address i will send it straight back to you...mine is Removed to prevent spam thanks

Geekgirl

Its in my profile