Grey Email

Col Colt · 05-14-2005, 11:15 AM

I have a problem retrieving and/or sending email. Have Windows XP Home via Comcast and have my email filtered through MailWasher Pro. IncrediMail is my email client. The problem started this morning when I decided to do a Leak Test at Gibson Researh. I downloaded Leak Test to desktop tried to run it and Norton came up and warned of a Trojan Alert immediately. Then WinPatrol popped up a box something about WIN.INI...can't recall all it said. I just closed it all and forgot it. Upon checking and incoming email I received just shortly after that, I hit "Mail Program" which opens up IncrediMail. I tried to open the message but when I did, the entire body of the message was light grey...no text, no nothing. I have the buttons at the top of the message...Previous, Next, Reply, , Forward, Delete, etc. but from there on down is grey. Any and all messages already received show the same thing.

I tried rebooting but, to no avail. I tried system restore and that didn't help. Any ideas where to go from here? I can't email IncrediMail with the problem needless to say.

I just found out IE won't work now as well.. I use Firefox but tried to open a window in IE and all I got was the familar, "IE has encounterd a problem and needs to close". What's going on?

dai · 05-14-2005, 12:26 PM

follow greyknights instructions here
http://www.greyknight17.com/spyware.htm

Col Colt · 05-14-2005, 01:02 PM

I've already run Spybot, AdAware, SpySweeper, Trojan Hunter, Spyware Blaster, CWS Shredder etc. none of them turned up anything.When something like this happens, that's the first thing I do out of habit, but nothing this time.

dai · 05-15-2005, 10:10 AM

post a hijack log in the hijack forum for one of the experts to have a look at

Col Colt · 05-15-2005, 10:20 AM

Done...

dai · 05-15-2005, 10:41 AM

if there is something in there,they will find it

Col Colt · 05-15-2005, 02:58 PM

Nothing was found...don't know where to go with this now...any suggestions? No spyware, no viruses, no trojans. Something's not right. Why them boxes keep popping up when I try to access programs on my desktop is another oddity. I've already ran into several (including IE and CWShredder) that say the same thing about"......has encountered a problem and needs to close." Can't even do a live update with Norton because I get the same box.

**Terrister** · 05-15-2005, 05:15 PM

Have you tried reinstalling incredimail?

Sounds like Norton may be blocking this program from accessing the internet.

Col Colt · 05-15-2005, 05:53 PM

Wish I could...don't have access to the link they gave me because it's in an email that I can't get to. I have thier Premium version and that's not available on the Internet...only the regular freebee.

As for Norton, can't get into that either Each time I've tried a box comes up and says, "Symantec Integrator has encountered a problem and needs to close." I'm getting this on several programs as well.

**Terrister** · 05-15-2005, 05:57 PM

This is getting worse all the time. I suggest an online virus scan. I do not like it when the antivirus program stops working correctly.

Try www.antivirus.com

Put a check in autoclean.

Col Colt · 05-15-2005, 07:12 PM

I just took this machine all the way back to last Monday in System Restore...no change. I'm about ready to take it out back and use my hog leg on it!!! I ran House Call and they came up with nothing and some other program someone suggested. After I did the system restore a few minutes ago, I noticed now the anti virus in the system tray has a red X over it.I clicked on it to endable and it doesn't work.I'll run that test but I'm skeptical of anything working now. It just seems to get wose...about ready to through this *^&$$%^&*(@@# thing out the door!!

dai · 05-16-2005, 01:14 AM

undo the system restore if it has not worked
in the run box type
sfc /scannow
and press enter

sorry we lost power in a storm here
dai

Col Colt · 05-16-2005, 10:19 AM

dai...Went int run>sfc /scannow and hit enter but, a message came up to insert Windows XP Pro into CD and I don't have XP Pro, just the home version. I've never tried to undo a System Restore...just let it be whether it worked or not before. I didn't know you could do that. At any rate, I just tried to close out those info boxes but they wouldn't let me so, I had to end up rebooting to get rid of them.

dai · 05-16-2005, 10:47 AM

well it has found some of the system files need restoring,if you only have the home version,i don't know if a repair install will work with it you may have to do a clean install of home

Col Colt · 05-16-2005, 06:06 PM

Hmmmmmm....that not good, Kimo Sabe!! Think I'd rather have a prostate massage as to do that!!

Have to chew on this for a while.

**Ralck** · 05-18-2005, 12:17 PM

www.pandasoftware.com is also a good online free virus checker. You can try that one. Left hand side, down towards the bottom there will be a small icon to scan for free online. I have another program that fixes errors like that in IE, though my friend gave it to me off his pendrive, so I don't know a link to download it from. I will upload it to my website as soon as possible and send a link.

Col Colt · 05-18-2005, 02:10 PM

Ralck...that would be great. So far I've exhausted the answer to these problems. I've even went so far as to uninstall/reinstall NIS to no avail. Now it's worse that ever. Tried twice but having more trouble with it that I did when I first got it several years back. It is no longer on this machine. Got tired of fooling with it and downloaded Zone Alarm and Avast. Nevertheless, all was for naught because I still have the blank email and them stupid boxes that say,".....has encountered an error and needs to close." on several differnt programs just like before I got rid of Norton. Obviously, they weren't to blame. I have a-squared that I've done scans with as well as HouseCall and Avast. I'm convinced all this is not spyware related or by a virus or trojan...just don't know what.

**Ralck** · 05-19-2005, 10:26 PM

Ok... Having a bit of trouble with my website so I'll post that prog here.
I had to run it on my computer once- fixed everything perfectly and had to run it on a friend's comp once-it seemed to fix most of the problems at least on her comp.
This is the first time I've done attachments on this forum, so lets hope this works.

05-14-2005, 11:15 AM	#1 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	Grey Email I have a problem retrieving and/or sending email. Have Windows XP Home via Comcast and have my email filtered through MailWasher Pro. IncrediMail is my email client. The problem started this morning when I decided to do a Leak Test at Gibson Researh. I downloaded Leak Test to desktop tried to run it and Norton came up and warned of a Trojan Alert immediately. Then WinPatrol popped up a box something about WIN.INI...can't recall all it said. I just closed it all and forgot it. Upon checking and incoming email I received just shortly after that, I hit "Mail Program" which opens up IncrediMail. I tried to open the message but when I did, the entire body of the message was light grey...no text, no nothing. I have the buttons at the top of the message...Previous, Next, Reply, , Forward, Delete, etc. but from there on down is grey. Any and all messages already received show the same thing. I tried rebooting but, to no avail. I tried system restore and that didn't help. Any ideas where to go from here? I can't email IncrediMail with the problem needless to say. I just found out IE won't work now as well.. I use Firefox but tried to open a window in IE and all I got was the familar, "IE has encounterd a problem and needs to close". What's going on? Last edited by Col Colt; 05-14-2005 at 11:26 AM.

05-14-2005, 12:26 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,771 OS: vista 32x 64x ultimate retail	follow greyknights instructions here http://www.greyknight17.com/spyware.htm __________________

05-15-2005, 10:10 AM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,771 OS: vista 32x 64x ultimate retail	post a hijack log in the hijack forum for one of the experts to have a look at __________________

05-15-2005, 10:20 AM	#5 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	Done... Last edited by Col Colt; 05-15-2005 at 10:21 AM.

05-15-2005, 10:41 AM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,771 OS: vista 32x 64x ultimate retail	if there is something in there,they will find it __________________

05-14-2005, 01:02 PM	#3 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	I've already run Spybot, AdAware, SpySweeper, Trojan Hunter, Spyware Blaster, CWS Shredder etc. none of them turned up anything.When something like this happens, that's the first thing I do out of habit, but nothing this time.

05-15-2005, 02:58 PM	#7 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	Nothing was found...don't know where to go with this now...any suggestions? No spyware, no viruses, no trojans. Something's not right. Why them boxes keep popping up when I try to access programs on my desktop is another oddity. I've already ran into several (including IE and CWShredder) that say the same thing about"......has encountered a problem and needs to close." Can't even do a live update with Norton because I get the same box.

05-15-2005, 05:15 PM	#8 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,081 OS: Xp	Have you tried reinstalling incredimail? Sounds like Norton may be blocking this program from accessing the internet. __________________

05-15-2005, 05:53 PM	#9 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	Wish I could...don't have access to the link they gave me because it's in an email that I can't get to. I have thier Premium version and that's not available on the Internet...only the regular freebee. As for Norton, can't get into that either Each time I've tried a box comes up and says, "Symantec Integrator has encountered a problem and needs to close." I'm getting this on several programs as well. Last edited by Col Colt; 05-15-2005 at 05:56 PM.

05-15-2005, 05:57 PM	#10 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,081 OS: Xp	This is getting worse all the time. I suggest an online virus scan. I do not like it when the antivirus program stops working correctly. Try www.antivirus.com Put a check in autoclean. __________________ Last edited by Terrister; 05-15-2005 at 05:58 PM. Reason: spelling

05-15-2005, 07:12 PM	#11 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	I just took this machine all the way back to last Monday in System Restore...no change. I'm about ready to take it out back and use my hog leg on it!!! I ran House Call and they came up with nothing and some other program someone suggested. After I did the system restore a few minutes ago, I noticed now the anti virus in the system tray has a red X over it.I clicked on it to endable and it doesn't work.I'll run that test but I'm skeptical of anything working now. It just seems to get wose...about ready to through this ^&$$%^&(@@# thing out the door!!

05-16-2005, 01:14 AM	#12 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,771 OS: vista 32x 64x ultimate retail	undo the system restore if it has not worked in the run box type sfc /scannow and press enter sorry we lost power in a storm here dai __________________ Last edited by dai; 05-16-2005 at 01:16 AM.

05-16-2005, 10:19 AM	#13 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	dai...Went int run>sfc /scannow and hit enter but, a message came up to insert Windows XP Pro into CD and I don't have XP Pro, just the home version. I've never tried to undo a System Restore...just let it be whether it worked or not before. I didn't know you could do that. At any rate, I just tried to close out those info boxes but they wouldn't let me so, I had to end up rebooting to get rid of them.

05-16-2005, 10:47 AM	#14 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,771 OS: vista 32x 64x ultimate retail	well it has found some of the system files need restoring,if you only have the home version,i don't know if a repair install will work with it you may have to do a clean install of home __________________

05-16-2005, 06:06 PM	#15 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	Hmmmmmm....that not good, Kimo Sabe!! Think I'd rather have a prostate massage as to do that!! Have to chew on this for a while.

05-18-2005, 12:17 PM	#16 (permalink)
Ralck TSF Enthusiast Join Date: Dec 2004 Posts: 1,454 OS: 98SE/XP PRO/FC4 My System	www.pandasoftware.com is also a good online free virus checker. You can try that one. Left hand side, down towards the bottom there will be a small icon to scan for free online. I have another program that fixes errors like that in IE, though my friend gave it to me off his pendrive, so I don't know a link to download it from. I will upload it to my website as soon as possible and send a link.

05-18-2005, 02:10 PM	#17 (permalink)
Col Colt Registered User Join Date: Dec 2004 Posts: 111 OS: WinXP	Ralck...that would be great. So far I've exhausted the answer to these problems. I've even went so far as to uninstall/reinstall NIS to no avail. Now it's worse that ever. Tried twice but having more trouble with it that I did when I first got it several years back. It is no longer on this machine. Got tired of fooling with it and downloaded Zone Alarm and Avast. Nevertheless, all was for naught because I still have the blank email and them stupid boxes that say,".....has encountered an error and needs to close." on several differnt programs just like before I got rid of Norton. Obviously, they weren't to blame. I have a-squared that I've done scans with as well as HouseCall and Avast. I'm convinced all this is not spyware related or by a virus or trojan...just don't know what.