Cintiq Pen Registeration

tchan5158 · 11-06-2009, 12:38 PM

Hello,

I bought a Cintiq 12W from Wacom and I notice that 1 out of 8 times it detects the pen but refuses to let it interact with anything on the screen.

The only way to fix it is to lift the pen off, wait a few seconds, then try again, hoping it would work normally. And when it works, it works perfectly.

It acts the same way on my brother's Windows XP and at my workplace's Mac OS X.

Is it a pen defect or the tablet problem? Is there a quick fix or do I have to send for a new replacement?

Thanks :)

-Tommy

Dogg · 11-07-2009, 07:55 AM

I would suggest contacting the vendor. My first thought would be that it is defective. But you will need to contact the vendor to confirm anyway.

11-06-2009, 12:38 PM	#1 (permalink)
tchan5158 Registered User Join Date: Nov 2009 Posts: 1 OS: xp	Cintiq Pen Registeration Hello, I bought a Cintiq 12W from Wacom and I notice that 1 out of 8 times it detects the pen but refuses to let it interact with anything on the screen. The only way to fix it is to lift the pen off, wait a few seconds, then try again, hoping it would work normally. And when it works, it works perfectly. It acts the same way on my brother's Windows XP and at my workplace's Mac OS X. Is it a pen defect or the tablet problem? Is there a quick fix or do I have to send for a new replacement? Thanks :) -Tommy

11-07-2009, 07:55 AM	#2 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 1,965 OS: XP sp3	Re: Cintiq Pen Registeration I would suggest contacting the vendor. My first thought would be that it is defective. But you will need to contact the vendor to confirm anyway. __________________ Google is your friend !