USB mouse detected but reported as unknown device

Bill P · 11-01-2009, 06:51 AM

I am desperate for a fix to this problem. I have reviewed lierally hundreds of posts without any fix. The usb mouse lights up and is recognized, but it is then reporte as "unknown Device". If I look in the device manageit is reported as "working properly". I have updated the BIOS, reloaded the USBHUB.SYS, deleated and let the OS re-install the USB HUB is in the device manager. Any and all help would be appreciated. I had this problem is SP2 and can not find the fix I was told to use then. I had hoped SP3 would be without these issues. No ps2 port.

COMPAQ V5000/5306US

Frustrated MS supporter......

**CCT** · 11-01-2009, 09:34 AM

First thing to check is does it work in Bios?

Bill P · 11-01-2009, 12:44 PM

Sorry...how would I know if it works in BIOS?

**CCT** · 11-02-2009, 07:21 AM

During boot you press the key(s) your manual says will get you into Bios and see if, once in the Bios, the mouse works.

Bill P · 11-02-2009, 06:01 PM

Mouse works in BIOS.

**CCT** · 11-03-2009, 07:09 AM

So, have you used the troubeshooter guide?;

http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en

Or, perhaps this is needed?;

http://h10025.www1.hp.com/ewfrf/wc/s...s=2093&lang=en

11-01-2009, 06:51 AM	#1 (permalink)
Bill P Registered User Join Date: Oct 2009 Posts: 7 OS: XP SP3	USB mouse detected but reported as unknown device I am desperate for a fix to this problem. I have reviewed lierally hundreds of posts without any fix. The usb mouse lights up and is recognized, but it is then reporte as "unknown Device". If I look in the device manageit is reported as "working properly". I have updated the BIOS, reloaded the USBHUB.SYS, deleated and let the OS re-install the USB HUB is in the device manager. Any and all help would be appreciated. I had this problem is SP2 and can not find the fix I was told to use then. I had hoped SP3 would be without these issues. No ps2 port. COMPAQ V5000/5306US Frustrated MS supporter......

11-01-2009, 09:34 AM	#2 (permalink)
CCT Helper Join Date: Mar 2009 Location: Canada Posts: 1,869 OS: XP SP3, XP Pro SP3, Vista Home Basic SP2	Re: USB mouse detected but reported as unknown device First thing to check is does it work in Bios? __________________ ..... caveat utilitor

11-01-2009, 12:44 PM	#3 (permalink)
Bill P Registered User Join Date: Oct 2009 Posts: 7 OS: XP SP3	Re: USB mouse detected but reported as unknown device Sorry...how would I know if it works in BIOS?

11-02-2009, 07:21 AM	#4 (permalink)
CCT Helper Join Date: Mar 2009 Location: Canada Posts: 1,869 OS: XP SP3, XP Pro SP3, Vista Home Basic SP2	Re: USB mouse detected but reported as unknown device During boot you press the key(s) your manual says will get you into Bios and see if, once in the Bios, the mouse works. __________________ ..... caveat utilitor

11-02-2009, 06:01 PM	#5 (permalink)
Bill P Registered User Join Date: Oct 2009 Posts: 7 OS: XP SP3	Re: USB mouse detected but reported as unknown device Mouse works in BIOS.

11-03-2009, 07:09 AM	#6 (permalink)
CCT Helper Join Date: Mar 2009 Location: Canada Posts: 1,869 OS: XP SP3, XP Pro SP3, Vista Home Basic SP2	Re: USB mouse detected but reported as unknown device So, have you used the troubeshooter guide?; http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en Or, perhaps this is needed?; http://h10025.www1.hp.com/ewfrf/wc/s...s=2093&lang=en __________________ ..... caveat utilitor