[SOLVED] DVD Room Wont Load

Marc_Javier · 10-03-2009, 06:34 PM

i recently restored my Factory Recovery Disk on my PC cause i downloaded a virus that seems to stop all my programs and i cant open them. i already done this recovery installation many times but after i while i noticed that my CD/DVD Room wont detect any DVD/CD's . when i went to the Control Panel on Device Manager This Shows. .

HL-DT-ST DVDRAM GH15F SCSI CdRom Device

Device Type : DVD/ CD-ROM Drives

Manufuturer : (Standard CD-ROM drives)

Location : Bus Number 2, Target Id 2, LUN 0

Device Status:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Other Information:

Driver Date : 6/21/2006

Driver Version : 6.0.6001.18000

PS: i already tried to Update the driver but it says that it has the latest drivers. please help me fix this cause i really need my DVD Room.

**koala** · 10-05-2009, 06:27 AM

Hi, welcome to TSF

Go to Start > Run > regedit, then go to File > Export to make a backup of the registry.

Remove the Upperfilters and Lowerfilters values from this registry key:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E965-E325-11CE-BFC1-08002BE10318}

Reboot to complete.

**Tyree** · 10-05-2009, 08:06 AM

Uninstall the optical drive in device manager. Windows will reinstall on reboot.
If that doesn't work, try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm

marcjavier · 10-06-2009, 04:58 PM

Quote:

Originally Posted by koala

Hi, welcome to TSF

Go to Start > Run > regedit, then go to File > Export to make a backup of the registry.

Remove the Upperfilters and Lowerfilters values from this registry key:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E965-E325-11CE-BFC1-08002BE10318}

Reboot to complete.

TY VERY MUCH. IT WORKS.

10-03-2009, 06:34 PM	#1 (permalink)
Marc_Javier Registered User Join Date: Oct 2009 Posts: 1 OS: Vista Basic	[SOLVED] DVD Room Wont Load i recently restored my Factory Recovery Disk on my PC cause i downloaded a virus that seems to stop all my programs and i cant open them. i already done this recovery installation many times but after i while i noticed that my CD/DVD Room wont detect any DVD/CD's . when i went to the Control Panel on Device Manager This Shows. . HL-DT-ST DVDRAM GH15F SCSI CdRom Device Device Type : DVD/ CD-ROM Drives Manufuturer : (Standard CD-ROM drives) Location : Bus Number 2, Target Id 2, LUN 0 Device Status: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available. Other Information: Driver Date : 6/21/2006 Driver Version : 6.0.6001.18000 PS: i already tried to Update the driver but it says that it has the latest drivers. please help me fix this cause i really need my DVD Room.

10-05-2009, 06:27 AM	#2 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,381 OS: XP/7/Ubuntu My System	Re: DVD Room Wont Load Hi, welcome to TSF Go to Start > Run > regedit, then go to File > Export to make a backup of the registry. Remove the Upperfilters and Lowerfilters values from this registry key: HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E965-E325-11CE-BFC1-08002BE10318} Reboot to complete. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

10-05-2009, 08:06 AM	#3 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,686 OS: XP Pro-7RC-Mandriva My System	Re: DVD Room Wont Load Uninstall the optical drive in device manager. Windows will reinstall on reboot. If that doesn't work, try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm __________________ Posting your PC specs will help us to help you quicker and more efficiently.