dvd drive no longer recognized

Cowking · 07-01-2009, 02:43 PM

well i was formatting a dvd and accidently closed the format window and restarted now when i click on (my)computer the drive is no longer there. and in Device Manager the Drive isn't there either

so maybe i need to reinstall the driver or something?

plz help if you can

**TriggerFinger** · 07-01-2009, 02:45 PM

Try the fix here:
You can no longer access the CD/DVD drive or Code 31 or Code 37

Cowking · 07-01-2009, 03:05 PM

this did not fix it

**TriggerFinger** · 07-01-2009, 03:10 PM

Did you try the manual steps documented here (scroll down the page): http://support.microsoft.com/kb/314060 ?

If yes and it did not help, try booting from CD/DVD drive using a good/working bootable CD/DVD media. If BIOS cannot see the drive or if computer cannot boot from CD/DVD drive then it is possible that your CD/DVD drive is dead.

Cowking · 07-01-2009, 03:19 PM

well it doesn't seem the BIOS recognizes the Drive, but the problem is that it's only 6 months old it shouldn't fail after failing to format a disk

**TriggerFinger** · 07-01-2009, 03:26 PM

Well it depends... AFAIK it should not be the case. If it is 6 months old, then it is possible that it is still under warranty. Have it replaced/repaired under warranty.

**Tyree** · 07-02-2009, 10:38 AM

What brand is the optical drive? Hardware failure can occur any time.
It should be under warranty.

Cowking · 07-03-2009, 09:57 AM

i bought a better drive, cause i want the warrnety for something big like my MoBo or my CPU

07-01-2009, 02:43 PM	#1 (permalink)
Cowking Registered User Join Date: Mar 2009 Posts: 5 OS: Vista SP1	dvd drive no longer recognized well i was formatting a dvd and accidently closed the format window and restarted now when i click on (my)computer the drive is no longer there. and in Device Manager the Drive isn't there either so maybe i need to reinstall the driver or something? plz help if you can

07-01-2009, 02:45 PM	#2 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,784 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: dvd drive no longer recognized Try the fix here: You can no longer access the CD/DVD drive or Code 31 or Code 37 __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

07-01-2009, 03:05 PM	#3 (permalink)
Cowking Registered User Join Date: Mar 2009 Posts: 5 OS: Vista SP1	Re: dvd drive no longer recognized this did not fix it

07-01-2009, 03:10 PM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,784 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: dvd drive no longer recognized Did you try the manual steps documented here (scroll down the page): http://support.microsoft.com/kb/314060 ? If yes and it did not help, try booting from CD/DVD drive using a good/working bootable CD/DVD media. If BIOS cannot see the drive or if computer cannot boot from CD/DVD drive then it is possible that your CD/DVD drive is dead. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

07-01-2009, 03:19 PM	#5 (permalink)
Cowking Registered User Join Date: Mar 2009 Posts: 5 OS: Vista SP1	Re: dvd drive no longer recognized well it doesn't seem the BIOS recognizes the Drive, but the problem is that it's only 6 months old it shouldn't fail after failing to format a disk

07-01-2009, 03:26 PM	#6 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,784 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: dvd drive no longer recognized Well it depends... AFAIK it should not be the case. If it is 6 months old, then it is possible that it is still under warranty. Have it replaced/repaired under warranty. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

07-02-2009, 10:38 AM	#7 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 4,729 OS: XP Pro-7RC-Mandriva My System	Re: dvd drive no longer recognized What brand is the optical drive? Hardware failure can occur any time. It should be under warranty. __________________ Posting your PC specs will help us to help you quicker and more efficiently.

07-03-2009, 09:57 AM	#8 (permalink)
Cowking Registered User Join Date: Mar 2009 Posts: 5 OS: Vista SP1	Re: dvd drive no longer recognized i bought a better drive, cause i want the warrnety for something big like my MoBo or my CPU