keyboard/mouse fail @ Vista login

ADWill9 · 06-24-2009, 11:49 AM

Here's my problem:

My keyboard and mouse are not working at the Windows Vista login screen, so I cannot enter a password. This happened out of the blue one day. I have a wired Logitech G15 keyboard and a wireless Logitech MX1000 mouse. The keyboard works fine during BIOS.

Here is what I've tried:

*Using the original Vista install disc, I am able to boot from disc, and the keyboard and mouse work!! I tried a system restore, that didn't help.
*in BIOS, I have tried to ENABLE USB KEYBOARD/MOUSE
*in BIOS, I have tried LOAD FAILSAFE DEFAULTS, and LOAD OPTIMIZED DEFAULTS
*I have reseated the mouse/keyboard and tried them in different USB ports
*I have shut the computer down, unplugged, removed battery from mobo, held down power button to drain power, restored, and booted back up
*booting into "LAST KNOWN WORKING CONFIG" did nothing
*I have tried using a PS/2 adapter into the mobo, and then I can't even use the keyboard in BIOS
*I tried re-installing Windows, with the original disc. I got as far as asking for the product key, which I entered, and then an error message came up saying "The installation was cancelled" because "Windows cannot open the required file E:\Sources\Install.wim. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570
*I tried to "Repair" the windows installation... it came back pretty quickly (within 15 secs) to say that no errors were found, or something to that effect.

Any thoughts? This has been incredibly frustrating, and as much as I've talked trash about Macs over the years, I'm getting very frustrated with stupid little things like this popping up which leave my beautiful beautiful PC rendered completely useless.

Thanks in advance!
-Andrew

**Tyree** · 06-24-2009, 08:32 PM

Have you tried to reinstall the Logitech drivers?

ADWill9 · 06-26-2009, 11:48 AM

Can I boot into a Logitech driver CD? Obviously I can't install drivers from Windows, as I can't get into windows.....

**Tyree** · 06-26-2009, 12:10 PM

Posting some PC specs would help.
Have you tried a different Keyboard/mouse?
Try clearing the CMOS.

06-24-2009, 11:49 AM	#1 (permalink)
ADWill9 Registered User Join Date: Oct 2007 Posts: 3 OS: XP	keyboard/mouse fail @ Vista login Here's my problem: My keyboard and mouse are not working at the Windows Vista login screen, so I cannot enter a password. This happened out of the blue one day. I have a wired Logitech G15 keyboard and a wireless Logitech MX1000 mouse. The keyboard works fine during BIOS. Here is what I've tried: Using the original Vista install disc, I am able to boot from disc, and the keyboard and mouse work!! I tried a system restore, that didn't help. in BIOS, I have tried to ENABLE USB KEYBOARD/MOUSE in BIOS, I have tried LOAD FAILSAFE DEFAULTS, and LOAD OPTIMIZED DEFAULTS I have reseated the mouse/keyboard and tried them in different USB ports I have shut the computer down, unplugged, removed battery from mobo, held down power button to drain power, restored, and booted back up booting into "LAST KNOWN WORKING CONFIG" did nothing I have tried using a PS/2 adapter into the mobo, and then I can't even use the keyboard in BIOS I tried re-installing Windows, with the original disc. I got as far as asking for the product key, which I entered, and then an error message came up saying "The installation was cancelled" because "Windows cannot open the required file E:\Sources\Install.wim. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570 *I tried to "Repair" the windows installation... it came back pretty quickly (within 15 secs) to say that no errors were found, or something to that effect. Any thoughts? This has been incredibly frustrating, and as much as I've talked trash about Macs over the years, I'm getting very frustrated with stupid little things like this popping up which leave my beautiful beautiful PC rendered completely useless. Thanks in advance! -Andrew

06-24-2009, 08:32 PM	#2 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,646 OS: XP Pro-7RC-Mandriva My System	Re: keyboard/mouse fail @ Vista login Have you tried to reinstall the Logitech drivers? __________________ Posting your PC specs will help us to help you quicker and more efficiently.

06-26-2009, 11:48 AM	#3 (permalink)
ADWill9 Registered User Join Date: Oct 2007 Posts: 3 OS: XP	Re: keyboard/mouse fail @ Vista login Can I boot into a Logitech driver CD? Obviously I can't install drivers from Windows, as I can't get into windows.....

06-26-2009, 12:10 PM	#4 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,646 OS: XP Pro-7RC-Mandriva My System	Re: keyboard/mouse fail @ Vista login Posting some PC specs would help. Have you tried a different Keyboard/mouse? Try clearing the CMOS. __________________ Posting your PC specs will help us to help you quicker and more efficiently.