scanner error insufficient memory

jonsax · 06-16-2009, 10:11 AM

Hi All,
I have a MUSTEK Bearpaw 1200CU Plus scanner, which has suddenly and mysteriously stopped working. When I try to copy an image and print it, I get a dialogue box come up that just says insufficient memory! My system has 4GB of memory RAM and has worked ok in the past, so I need some help to try and figure out whats wrong.
Is it a computer problem, although everything else, including all other peripherals ( printer, camera, joystick etc all work fine ) or is it a scanner hardware/software problem.
I have tried uninstalling everything and reinstalling it, but still the problem persists.
The only thing I wonder is if a Trojan called Heur. AOEE119090 which my Bullguard anti-virus protection detected and quarantined a couple of days ago could be responsible?
Thanks for any wise words

usasma · 06-16-2009, 04:59 PM

Check Task Manager...Processes tab to see what's running (make sure to check the box/button to show processes from all users in the lower left). Double click on the Memory column to bring the highest numbers to the top.

Then launch the scanner and get the error. Note what processes are consuming the most memory and let us know what they are.

jonsax · 06-17-2009, 08:21 AM

Quote:

Originally Posted by usasma

Check Task Manager...Processes tab to see what's running (make sure to check the box/button to show processes from all users in the lower left). Double click on the Memory column to bring the highest numbers to the top.

Then launch the scanner and get the error. Note what processes are consuming the most memory and let us know what they are.

Hi usasma,
Thanks for replying, I have done as you requested and results are shown below:
wlcomm.exe 23404k
nmindexstoresvr 11420k
msnmsgr.exe 15864k
bullguard.exe 28096k
rthdcpl.exe 22396k
explorer.exe 30312k
svchost.exe 137868k
panel.exe 12840k
svchost.exe 28940k

When I am not on the net there are 47 processes in all running with those not shown, all using under 8000k.
Hope this helps you come up with any ideas,
Thanks
Jon

smbd · 08-04-2009, 01:24 AM

Hi,
I have the same problem, so if you have solved it, can you please state the solution. I have reinstalled the driver, etc, but nothing helps.

06-16-2009, 10:11 AM	#1 (permalink)
jonsax Registered User Join Date: Aug 2003 Location: Essex, U.K. Posts: 9 OS: Windows XP	scanner error insufficient memory Hi All, I have a MUSTEK Bearpaw 1200CU Plus scanner, which has suddenly and mysteriously stopped working. When I try to copy an image and print it, I get a dialogue box come up that just says insufficient memory! My system has 4GB of memory RAM and has worked ok in the past, so I need some help to try and figure out whats wrong. Is it a computer problem, although everything else, including all other peripherals ( printer, camera, joystick etc all work fine ) or is it a scanner hardware/software problem. I have tried uninstalling everything and reinstalling it, but still the problem persists. The only thing I wonder is if a Trojan called Heur. AOEE119090 which my Bullguard anti-virus protection detected and quarantined a couple of days ago could be responsible? Thanks for any wise words Last edited by jonsax; 06-16-2009 at 10:12 AM.

06-16-2009, 04:59 PM	#2 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,613 OS: Vista (x64); Win7 (x32 & x64)	Re: scanner error insufficient memory Check Task Manager...Processes tab to see what's running (make sure to check the box/button to show processes from all users in the lower left). Double click on the Memory column to bring the highest numbers to the top. Then launch the scanner and get the error. Note what processes are consuming the most memory and let us know what they are. __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM.

08-04-2009, 01:24 AM	#4 (permalink)
smbd Registered User Join Date: Aug 2009 Posts: 1 OS: Windows Xp	Re: scanner error insufficient memory Hi, I have the same problem, so if you have solved it, can you please state the solution. I have reinstalled the driver, etc, but nothing helps.