FFFan

I have fixed this computer before (general cleaning up and upgrading to more RAM), I was told that it overheats so I when I last had it at home I left it on for more then several hours but it did not reboot from overheating. Recently these people have rung me again to tell me there're still having problems with the computer rebooting from overheating but I can't see why unless it's where they have their computer place at home. Keep in mind I live in Australia and it's currently summer so the past couple of days it's been 35 degrees plus. Any other ideas as to why overheating may occur?

grimx133

Overheating occurs when the fans and such are clogged with "dust bunnies" and can't effectively remove heat. The thermal paste can also degrade over time and lose efficiency. A good cleaning and the renewal of the thermal paste will, in almost all cases, lower temperatures to a decent level. Not always so, there are a few other things like a failing power supply that can cause components to heat. First thing though, you need to find what the temps are like now. The best place to check is in the PC Health section of the bios and get the temps from there. Also the voltages for +3.3, +5, and +12. Software programs are also useful, but are not considered as accurate as the bios. I use RealTemp most of the time, http://www.techpowerup.com/realtemp/ and SpeedFan is also good, http://www.almico.com/speedfan.php . Also can try CoreTemp http://www.alcpu.com/CoreTemp/
Should you need to renew the paste, it's best to do so following the instructions from Arctic Silver. I use Arctic Silver 5 or MX-2, both are fine thermal pastes. When you clean off the old use very high purity alcohol, the 70% stuff has too many additives. Arctic Silver also makes a two stage product called ArctiClean which also works very well, that's what I use.
http://www.arcticsilver.com/arctic_s...structions.htm

FFFan

I supose it could be dust because I did clean the parts when I had it and they've only recently said they are having problems, I guess I can probably try replacing the thermal paste and if that doesn't work then the power supply.

grimx133

Check the temperatures first of all. Then you'll have a better idea what's required.

FFFan

I finally got ahold of the computer and had some time to look over it.

First thread: http://www.techsupportforum.com/hard...erheating.html

Anyway I ran the programs and this is what I get:



I could only run speed fan because the other temperature programs were not compatible with the intel CPU in the computer.

60c is not a normal temperature right? I looked at the PSU's fan and it's spinning very slowly which supports the idea that I think the PSU is failing. Or is this temperature a misreading?

I also checked out the event viewer to help me determine other possible causes which brings me to the following error.

Event ID: 1003 Category: 102

System Error
Error Code: 1000007f - 00000008 - f7717d70 - 00000000 - 00000000

I can find information for: 1000007f - 00000008 which tells me that there is some sort of hardware failure.

I'm running memtest to determine if it's the RAM (I don't think it is but the test hasn't finished), I've use CHKDSK which indicates nothing is wrong with the hard drive. But looking in device manager I can see that there is an unknown network card, which I would like to determine what it is so I can get the drivers.

So is it possible that the lack of a network card driver is causing this? Or is it a heat issue caused by a failing PSU (randomly shuts down but doesn't freeze up).

Also what are the normal temperatures and voltages I should see in speed fan.

I have also included the minidump and event log.

Since I've finished studying IT at TAFE any explanations on your findings would be helpful to me.

dai

always stay in the original thread for a related problem
threads merged
see if this names the card
http://pc-wizard-2008.en.softonic.com/

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

check the listings in the bios for voltages and tempretures and post them

FFFan

Video Card: Radeon 9200 SE Family
CPU: Intel(R) Pentium(R) 4 CPU 3.00 GHZ
Main Board: Springdale Albatron PX848PV ?
RAM: 1024 & 512 MBs
PSU: 9806B ATX
Brand: Auriga
Wattage: 300

Sys temp 50c/122f
CPU temp 59c/136f
CPU FAN Speed 3375RRPM
Chassis FAN Speed 0RPM
AUX FAN Speed 0RPM

Vcore (V) 1.56V
+3.3 V 3.29V
+5 V 5.10V
+12 V 11.79V
-12 V -11.86
VBAT (V) 3.24
5VSB (V) 4.89

BTW I can't see to download that program and I've tried several sites.

dai

http://pc-wizard-2008.en.softonic.com/download

see if you can borrow another psu to try in it putting out a min of 18amps on the 12v+ line

FFFan

Sorry I accidently typed:

Instead of:

The download link is broken. I do have older computers I can cannibalise but the PSU might not be powerful enough, so I might have to take one out of one of my good computers. Funny thing is I've never seen the computer restart but the person I'm fixing it for says it does, the fact that the fan is spinning very slowly seems to support this.

So what heat/speed readings should I have seen for the fans (for future references) and what should the voltages be (is it written on the power supply?).

dai

this one works
http://www.cpuid.com/download/pcw2008_v1871.exe

http://www.techsupportforum.com/atta...-psu-label.jpg
cpu low 40's
fan 2000+

FFFan

Sys temp 45c/113f
CPU temp 57c/134f
CPU FAN Speed 2766RRPM
Chassis FAN Speed 0RPM
AUX FAN Speed 0RPM

Vcore (V) 1.56V
+3.3 V 3.39V
+5 V 5.12V
+12 V 12.22V
-12 V -12.19
VBAT (V) 3.24
5VSB (V) 5.09


So I'm guessing this means it's the CPU since I've just got these results from a PSU from one of my good computers that I know work. I'm getting some acetone tomorrow to wipe off the grease and apply some new thermal paste as well as clean the dirt off the heat sink and fan.

dai

the cpu temp is to high

FFFan

At first I thought I put too much thermal paste on so I put a little bit less on but I can still only get it to sit on the following temps.

Sys temp 41c/105f
CPU temp 51c/125f
CPU FAN Speed 2556RRPM
Chassis FAN Speed 0RPM
AUX FAN Speed 0RPM

Vcore (V) 1.56V
+3.3 V 3.29V
+5 V 5.13V
+12 V 11.79V
-12 V -11.86
VBAT (V) 3.23
5VSB (V) 4.89

So the CPU is running 6 degrees cooler with the old grease removed and a new lot applied. Does this me I should jump to a better heat sink? I also cleaned the blades of the heat sink with a fine paintbrush and the fan attached to it so that they were free of dirt.

dai

your 12v line is down is this on the old psu or the one you tried i it
a problem psu can cause a rise in temps

FFFan

It's the old one, I can try the new one in it as well but originally it didn't make a difference before I changed out the thermal paste.

FFFan

I know, double post, but different power supply didn't make a difference to the temperature at all.

dai

what about the voltage

magnethead

Is this on the stock intel cooler?

What case?

FFFan

Vcore (V) 1.56V
+3.3 V 3.39V
+5 V 5.12V
+12 V 12.22V
-12 V -12.19
VBAT (V) 3.24
5VSB (V) 5.09

This is the voltage with my power supply, no difference compared to when I used it without applying new thermal paste.

It looks like the standard intel heat sink, nothing fancy. The case looks like a old case, only space to mount one more fan at the back which I tried anyway and there was no change. I can't really see how the air would flow into the case, but there is defiantly space for it to dissipate out the back.

I think I'll just replace the heat sink seeing as it doesn't seem to be the power supply and a new application of thermal paste bought the temperature down to 51c. Nothing wrong with the RAM either and there are hardly any traces of dust, keep in mind I live in Australia (it's currently summer) and there is lots of red dust where the people who own this computer live.

dai

which psu is this
Vcore (V) 1.56V
+3.3 V 3.29V
+5 V 5.13V
+12 V 11.79V
-12 V -11.86
VBAT (V) 3.23
5VSB (V) 4.89

so do i it was 34C here yesterday with an o/n min of 19C yet my cpu never went over 33C
aruga 300w
15a on the 12v line and 65% efficiency=150w
see if you can put a psu in with a min of 18amps on the 12v+ line