can't uninstall adobe cs error 0x80070002

paul2 · 11-27-2008, 05:43 AM

As i have installed adobe cs3 i tried to uninstall my old version cs in the add/remove progs , but i get the message " An error [-5006:0x80070002] has occured while running setup."please make sure you have finished any previous setup and closed other applications. I can't find any help at the Adobe site so i wonder if anyone can help.

**mike2020learnin** · 11-28-2008, 11:51 AM

Hello ,

have you tried to do this in safemode?

you see it is best to have the program compleatly shut down befor removing

it seams that a portion of the older program is still functioning when you attempt to remove

by going into safemode this will make sure that it will be compleatly shut down

to get to safemod you need to turn off the system / when you start the system start pushing the (F8) key repeatedly / then a screen will show / just select safemode

let your system work a few minutes / you will have to say (yes or okay ) a few times to get to the log in screen

log onto the hidden Administrator account

then remove the program

then do a normal reboot

11-27-2008, 05:43 AM	#1 (permalink)
paul2 Registered User Join Date: Nov 2008 Posts: 1 OS: xp sp2	can't uninstall adobe cs error 0x80070002 As i have installed adobe cs3 i tried to uninstall my old version cs in the add/remove progs , but i get the message " An error [-5006:0x80070002] has occured while running setup."please make sure you have finished any previous setup and closed other applications. I can't find any help at the Adobe site so i wonder if anyone can help.

11-28-2008, 11:51 AM	#2 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,330 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: can't uninstall adobe cs error 0x80070002 Hello , have you tried to do this in safemode? you see it is best to have the program compleatly shut down befor removing it seams that a portion of the older program is still functioning when you attempt to remove by going into safemode this will make sure that it will be compleatly shut down to get to safemod you need to turn off the system / when you start the system start pushing the (F8) key repeatedly / then a screen will show / just select safemode let your system work a few minutes / you will have to say (yes or okay ) a few times to get to the log in screen log onto the hidden Administrator account then remove the program then do a normal reboot __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000