hessodreamy@gma

A friend of mine is complaining that her pc often won't recognise usb flash drives. The shop is refusing to admit a problem, because it's intermittent.

Anyway, I'm getting her to check whether it's ALL the ports that are affected (if at least 1 is ok then she can get a hub). But failing that, how about a new PCI usb card? Sounds like an inexpensive solution.

Any other ideas about what the problem might be and how to solve it? Could it be that the bus itself is knackered and a new card won't solve it at all?

mike2020learnin

Hello & Welcome to TSF


this sounds like a driver issuse

try this

now what i you need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now scroll down to your (USB Device Tree) and uninstall all that it is shown / then shut your sysem down compleatly then unplug all (USB Devices) then rebot your system 2 to 3 times

this will cause Windows to rebuild the (USB Device Tree & Drivers)

now try hooking up your (USB Devices) and see if they work properly

hessodreamy@gma

Ok I'll have a look at that. When you say to make a note of any red or yellow quotation marks, am i supposed to take any action with what I've noted?

Also, if the system failes to rebuild the usb device tree, would a system restore point bring everything back?

Thanks for your help!

mike2020learnin

Hello ,

yes /make a note /so you can post it back here

now your system will do the rebuild automatically / you can make a restore point if you wish / but in an event your syste does not it will bring every thing back

remember do not deleat (uninstall )