Mouse/Keyboard not working

kevin2000 · 11-17-2008, 02:12 PM

Hi Everyone, i am fairly new here.

Anyways, i seem to be in a huge dilemma.

Just last week my computer was infected my "Antivirus2009" trojan. Fortunately, my Nortonvirus Endpoint and Spyware Blaster helped get rid of such virus from my computer. The downside was, i was unable to access my computers: "CD-R and DVD-R" drive. Somehow they were not there.

Anyways, one of my friends helped me by suggesting i go into "startup", "run" and then "regit" (or whatever its called). They asked me to go into folder "{4D36E965-E325-11CE-BFC1-08002BE10318}" and deleted "UpperFilters, LowerFilters, UpperFilters.bak, and LowerFilters.bak", but didn't tell me which particular folder, which i deleted.

But NOW I have a bigger problem: When i restarted my computer, my CD-R and DVD-R was back to normal but i couldn't get my mouse or keyboard to work. I even disconnected/reconnected my back wires and still nothing. Everything seems to be running completely normal on my desktop, but again, i can't do anything with my mouse or keyboard. Its like they both are disabled.

I believe this happened when I went into 10-14 folders with this similar name---> "{4D36E965-E325-11CE-BFC1-08002BE10318}" and deleted "UpperFilters, LowerFilters, UpperFilters.bak, and LowerFilters.bak". I wasn't sure which folder to go into so i went into all and deleted "upperfilters, etc."

I don't know what to do and i am even more lost. Is there a way i can reverse this or enable both of them to work properly?

I am not a computer person and i believe i ruined my computer now. LOL!

Please, please help!

dai · 11-17-2008, 05:03 PM

cmos reset
turn the computer off
remove the power lead from the back
take the side off
remove the cmos battery
move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2
reinsert the battery
put the side on
replug in the power lead
boot the computer

there can be 2 solder points you touch with a screwdriver
2 pins you touch with a screwdriver or use a jumper
a cmos clear switch or button
there will be a diagram and instructions in your manual

kevin2000 · 11-17-2008, 05:05 PM

Thanks dai! But i take it there is no other way? The reason i ask is because i am afraid if i take apart my computer, I will, so help me God, break it. LOL!

dai · 11-17-2008, 05:10 PM

you are not going to be even close to dismantling anything
just print off the instructions and take your time following them

kevin2000 · 11-17-2008, 05:22 PM

Ok thank you! And last question: What does the battery look like?

dai · 11-17-2008, 07:06 PM

a silver flat battery about 1/2 an inch across you cannot miss it

11-17-2008, 02:12 PM	#1 (permalink)
kevin2000 Registered User Join Date: Nov 2008 Posts: 5 OS: Windows XP: Home Edition	Mouse/Keyboard not working Hi Everyone, i am fairly new here. Anyways, i seem to be in a huge dilemma. Just last week my computer was infected my "Antivirus2009" trojan. Fortunately, my Nortonvirus Endpoint and Spyware Blaster helped get rid of such virus from my computer. The downside was, i was unable to access my computers: "CD-R and DVD-R" drive. Somehow they were not there. Anyways, one of my friends helped me by suggesting i go into "startup", "run" and then "regit" (or whatever its called). They asked me to go into folder "{4D36E965-E325-11CE-BFC1-08002BE10318}" and deleted "UpperFilters, LowerFilters, UpperFilters.bak, and LowerFilters.bak", but didn't tell me which particular folder, which i deleted. But NOW I have a bigger problem: When i restarted my computer, my CD-R and DVD-R was back to normal but i couldn't get my mouse or keyboard to work. I even disconnected/reconnected my back wires and still nothing. Everything seems to be running completely normal on my desktop, but again, i can't do anything with my mouse or keyboard. Its like they both are disabled. I believe this happened when I went into 10-14 folders with this similar name---> "{4D36E965-E325-11CE-BFC1-08002BE10318}" and deleted "UpperFilters, LowerFilters, UpperFilters.bak, and LowerFilters.bak". I wasn't sure which folder to go into so i went into all and deleted "upperfilters, etc." I don't know what to do and i am even more lost. Is there a way i can reverse this or enable both of them to work properly? I am not a computer person and i believe i ruined my computer now. LOL! Please, please help!

11-17-2008, 05:03 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,628 OS: vista 32x 64x ultimate retail	Re: Mouse/Keyboard not working cmos reset turn the computer off remove the power lead from the back take the side off remove the cmos battery move the cmos jumper from pins 1 and 2 to pin 2 and 3 and the back to pins 1 and 2 reinsert the battery put the side on replug in the power lead boot the computer there can be 2 solder points you touch with a screwdriver 2 pins you touch with a screwdriver or use a jumper a cmos clear switch or button there will be a diagram and instructions in your manual __________________

11-17-2008, 05:05 PM	#3 (permalink)
kevin2000 Registered User Join Date: Nov 2008 Posts: 5 OS: Windows XP: Home Edition	Re: Mouse/Keyboard not working Thanks dai! But i take it there is no other way? The reason i ask is because i am afraid if i take apart my computer, I will, so help me God, break it. LOL!

11-17-2008, 05:10 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,628 OS: vista 32x 64x ultimate retail	Re: Mouse/Keyboard not working you are not going to be even close to dismantling anything just print off the instructions and take your time following them __________________

11-17-2008, 05:22 PM	#5 (permalink)
kevin2000 Registered User Join Date: Nov 2008 Posts: 5 OS: Windows XP: Home Edition	Re: Mouse/Keyboard not working Ok thank you! And last question: What does the battery look like?

11-17-2008, 07:06 PM	#6 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 53,628 OS: vista 32x 64x ultimate retail	Re: Mouse/Keyboard not working a silver flat battery about 1/2 an inch across you cannot miss it __________________