Dell 380 -- newly set up/ DVD not working

SALSAGIRL · 07-12-2008, 08:31 PM

I just recieved a new Dell computer from a company I will begin working for on monday, after setting it up in my home office I'm finding the (dvd drive) device is not recognized. The drive doesn't open. Any ideas? I hate to have problems so quickly!

**koala** · 07-12-2008, 08:44 PM

Hi, welcome to TSF

If the DVD tray doesn't open, it's either faulty or not receiving power from the computer. Switch off and unplug the power cable, then remove the side panel from the case and make sure the cable from the PSU is firmly attached to the back of the DVD drive.

SALSAGIRL · 07-12-2008, 09:05 PM

Sounds great. Although I see something that looks like a lock on the back top of the CPU. I think this prohibits me from opening it.

magnethead · 07-12-2008, 11:52 PM

does the green light blink? My mom's cd drive would blink and that was it...the power plug wasn't making full contact.

is the 380 a slimline that opens up like a book?

SALSAGIRL · 07-13-2008, 11:53 AM

I managed to get the power part to work-- the connection is ok now. Thank you very much for the help. The lock was not really lock.

Now I have software issue.

I need to use two monitors (I'm a spoiled graphic designer).

I am trying to update the monitor driver. LCD 2009W (dell monitor) but, when I click update driver-- it doesn't recognize the drivers supplied by dell. Also, the video card driver-- doesn not support two monitors so it cannot update it either. I have a Quadro FX3450/40000 video card.

07-12-2008, 08:31 PM	#1 (permalink)
SALSAGIRL Registered User Join Date: Jul 2008 Posts: 3 OS: xp	Dell 380 -- newly set up/ DVD not working I just recieved a new Dell computer from a company I will begin working for on monday, after setting it up in my home office I'm finding the (dvd drive) device is not recognized. The drive doesn't open. Any ideas? I hate to have problems so quickly!

07-12-2008, 08:44 PM	#2 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 9,139 OS: XP/UBUNTU My System	Re: Dell 380 -- newly set up/ DVD not working Hi, welcome to TSF If the DVD tray doesn't open, it's either faulty or not receiving power from the computer. Switch off and unplug the power cable, then remove the side panel from the case and make sure the cable from the PSU is firmly attached to the back of the DVD drive. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

07-12-2008, 09:05 PM	#3 (permalink)
SALSAGIRL Registered User Join Date: Jul 2008 Posts: 3 OS: xp	Re: Dell 380 -- newly set up/ DVD not working Sounds great. Although I see something that looks like a lock on the back top of the CPU. I think this prohibits me from opening it.

07-12-2008, 11:52 PM	#4 (permalink)
magnethead Tech Hardware Team Join Date: Mar 2006 Location: TX Posts: 2,028 OS: XPH, 2K My System Blog Entries: 2	Re: Dell 380 -- newly set up/ DVD not working does the green light blink? My mom's cd drive would blink and that was it...the power plug wasn't making full contact. is the 380 a slimline that opens up like a book? __________________ AIM me: MAGNET794 For proper support: what are you running? video card, cpu, m/board, ram, power supply, brand, wattage, any error message? PCI-E requires 26 amps at 12 volts. That's a 650W PSU. Power Supply Info and Selection . Info on thermal compounds & application . TEST PSU USING MULTI-METER

07-13-2008, 11:53 AM	#5 (permalink)
SALSAGIRL Registered User Join Date: Jul 2008 Posts: 3 OS: xp	Re: Dell 380 -- newly set up/ DVD not working I managed to get the power part to work-- the connection is ok now. Thank you very much for the help. The lock was not really lock. Now I have software issue. I need to use two monitors (I'm a spoiled graphic designer). I am trying to update the monitor driver. LCD 2009W (dell monitor) but, when I click update driver-- it doesn't recognize the drivers supplied by dell. Also, the video card driver-- doesn not support two monitors so it cannot update it either. I have a Quadro FX3450/40000 video card.