Unable to turn on internal bluetooth on Acer laptop with XP - help?

dragonabsurdum · 07-05-2008, 12:51 PM

I have an Acer Aspire 9420 which I have downgraded to XP. I have an internal bluetooth device that came with the laptop (have verified on the sticker underneath the laptop that it did indeed come with one). XP Broadcom drivers 5.0.1.1500 are installed. Device appears to be working properly in the Device Manager. However, I can't configure it or connect any devices to it because I can't get it to turn on. I press the Bluetooth button, it won't light up. I never used the device when I had Vista, but would randomly turn it on no problem when I'd accidentally hit the button. Acer support punted me because I gave up on Vista. Is there anyone who can help me sort this out?

**wrench97** · 07-05-2008, 01:11 PM

What other Acer drivers have you installed any chipset or others?

**wrench97** · 07-05-2008, 01:19 PM

You should be able to find your XP drivers here.

http://support.acer-euro.com/drivers...k/as_9420.html

dragonabsurdum · 07-06-2008, 01:04 AM

I've installed the bluetooth drivers, chipset drivers, video drivers, audio drivers, wireless drivers, dvd drivers... I forget what else since it was a few months ago that I downgraded. It was only yesterday that I tried to use the bluetooth for the first time and discovered that it wouldn't turn on. Since then I have reinstalled the bluetooth drivers and the chipset. I still can't turn on the bluetooth. If I click on anything bluetooth-related (ie Bluetooth Configuration) I get a message saying that the device can't be found and to make sure it is turned on. I try pushing the button to turn it on - nothing. The device manager says it's working fine. Any ideas?

**wrench97** · 07-06-2008, 07:24 AM

Do you actually see the bluetooth device in device manager? Normally if it's not turned on it won't appear in device manager. The next thing I can think of is that if the bluetooth module was not turned on when you loaded the drivers then they won't work.
And lastly the module may have come lose or unseated from the slot.

**wrench97** · 07-06-2008, 12:55 PM

Also should be a tag on the bottom or rear of the notebook with the complete model number I.E. 9420-___

**wrench97** · 07-07-2008, 10:43 AM

If you have not already installed the ACER Empowering Technology software suite,
Please use this link to do so. http://websupport.acer.com.tw/support/driver/index.asp

07-05-2008, 12:51 PM	#1 (permalink)
dragonabsurdum Registered User Join Date: Jul 2008 Posts: 2 OS: XP sp2	Unable to turn on internal bluetooth on Acer laptop with XP - help? I have an Acer Aspire 9420 which I have downgraded to XP. I have an internal bluetooth device that came with the laptop (have verified on the sticker underneath the laptop that it did indeed come with one). XP Broadcom drivers 5.0.1.1500 are installed. Device appears to be working properly in the Device Manager. However, I can't configure it or connect any devices to it because I can't get it to turn on. I press the Bluetooth button, it won't light up. I never used the device when I had Vista, but would randomly turn it on no problem when I'd accidentally hit the button. Acer support punted me because I gave up on Vista. Is there anyone who can help me sort this out?

07-05-2008, 01:11 PM	#2 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,544 OS: Win7	Re: Unable to turn on internal bluetooth on Acer laptop with XP - help? What other Acer drivers have you installed any chipset or others? __________________ Power Supply and Selection

07-05-2008, 01:19 PM	#3 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,544 OS: Win7	Re: Unable to turn on internal bluetooth on Acer laptop with XP - help? You should be able to find your XP drivers here. http://support.acer-euro.com/drivers...k/as_9420.html __________________ Power Supply and Selection

07-06-2008, 01:04 AM	#4 (permalink)
dragonabsurdum Registered User Join Date: Jul 2008 Posts: 2 OS: XP sp2	Re: Unable to turn on internal bluetooth on Acer laptop with XP - help? I've installed the bluetooth drivers, chipset drivers, video drivers, audio drivers, wireless drivers, dvd drivers... I forget what else since it was a few months ago that I downgraded. It was only yesterday that I tried to use the bluetooth for the first time and discovered that it wouldn't turn on. Since then I have reinstalled the bluetooth drivers and the chipset. I still can't turn on the bluetooth. If I click on anything bluetooth-related (ie Bluetooth Configuration) I get a message saying that the device can't be found and to make sure it is turned on. I try pushing the button to turn it on - nothing. The device manager says it's working fine. Any ideas?

07-06-2008, 07:24 AM	#5 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,544 OS: Win7	Re: Unable to turn on internal bluetooth on Acer laptop with XP - help? Do you actually see the bluetooth device in device manager? Normally if it's not turned on it won't appear in device manager. The next thing I can think of is that if the bluetooth module was not turned on when you loaded the drivers then they won't work. And lastly the module may have come lose or unseated from the slot. __________________ Power Supply and Selection

07-06-2008, 12:55 PM	#6 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,544 OS: Win7	Re: Unable to turn on internal bluetooth on Acer laptop with XP - help? Also should be a tag on the bottom or rear of the notebook with the complete model number I.E. 9420-___ __________________ Power Supply and Selection

07-07-2008, 10:43 AM	#7 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,544 OS: Win7	Re: Unable to turn on internal bluetooth on Acer laptop with XP - help? If you have not already installed the ACER Empowering Technology software suite, Please use this link to do so. http://websupport.acer.com.tw/support/driver/index.asp __________________ Power Supply and Selection