DVD drives don't work

orracle · 07-04-2008, 11:54 AM

All of a sudden my DVD drives don't work. They don't show up on Explorer but the device manager says :

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I've run some driver programs and it says my drivers are fine and up to date. Then why don't the devices run????

Houndog777 · 07-05-2008, 12:42 PM

Hi,
Follow the advice and instructions on this page.......
http://support.microsoft.com/kb/314060/

You'll see Code 39 mentioned just below Error Message 3, but not highlighted like the rest.
Use the Guided Help if uncomfortable editing the Registry.

bhahar84 · 07-05-2008, 05:41 PM

Hi orracle!!

Did you try to delete the upper filter and the lower filter? Try to refer to my detailed instructions on other thread here:
Delete Upper Filter/Lower Filter

Just make sure you do proper backup (registry back and system restore) before delete the registry, in case something goes wrong

Crespo PC Serv · 07-05-2008, 05:50 PM

They have the solution right there. I just fixed this issue for a client a couple days ago using this fix. Problem happened when customer upgraded from ME to XP. Deleting the upper and lower filters fixed everything.

orracle · 07-07-2008, 06:24 AM

The Upperfilters and lowerfilters entries do not appear in the registry. Anywhere.

So, what's the next step?

bhahar84 · 07-07-2008, 12:59 PM

There is no lower filters and upper filters entry? Are you sure that you open the right entries on the registry?

If yes, then try to uninstall any of the applications you install recently on the computer.

Also try to right click the drive on the Device Manager, choose Uninstall then try to restart. See if the drive is working now

07-04-2008, 11:54 AM	#1 (permalink)
orracle Registered User Join Date: Jul 2008 Posts: 2 OS: XP	DVD drives don't work All of a sudden my DVD drives don't work. They don't show up on Explorer but the device manager says : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) I've run some driver programs and it says my drivers are fine and up to date. Then why don't the devices run????

07-05-2008, 12:42 PM	#2 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: DVD drives don't work Hi, Follow the advice and instructions on this page....... http://support.microsoft.com/kb/314060/ You'll see Code 39 mentioned just below Error Message 3, but not highlighted like the rest. Use the Guided Help if uncomfortable editing the Registry. __________________

07-05-2008, 05:41 PM	#3 (permalink)
bhahar84 Mysterious Hardware Team Join Date: Jan 2008 Location: Malaysia Posts: 1,323 OS: Windows XP SP2, Vista Ultimate My System	Re: DVD drives don't work Hi orracle!! Did you try to delete the upper filter and the lower filter? Try to refer to my detailed instructions on other thread here: Delete Upper Filter/Lower Filter Just make sure you do proper backup (registry back and system restore) before delete the registry, in case something goes wrong __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.

07-05-2008, 05:50 PM	#4 (permalink)
Crespo PC Serv Registered User Join Date: Jun 2008 Location: Florida Posts: 86 OS: Windows XP Pro SP3 My System	Re: DVD drives don't work They have the solution right there. I just fixed this issue for a client a couple days ago using this fix. Problem happened when customer upgraded from ME to XP. Deleting the upper and lower filters fixed everything.

07-07-2008, 06:24 AM	#5 (permalink)
orracle Registered User Join Date: Jul 2008 Posts: 2 OS: XP	Re: DVD drives don't work The Upperfilters and lowerfilters entries do not appear in the registry. Anywhere. So, what's the next step?

07-07-2008, 12:59 PM	#6 (permalink)
bhahar84 Mysterious Hardware Team Join Date: Jan 2008 Location: Malaysia Posts: 1,323 OS: Windows XP SP2, Vista Ultimate My System	Re: DVD drives don't work There is no lower filters and upper filters entry? Are you sure that you open the right entries on the registry? If yes, then try to uninstall any of the applications you install recently on the computer. Also try to right click the drive on the Device Manager, choose Uninstall then try to restart. See if the drive is working now __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.