Unable to reboot when keyboard is plugged into USB

hallucinoJEN · 07-02-2008, 11:17 AM

Hi,

I have been having trouble with rebooting my system when my keyboard is plugged into a USB port. I checked the Event Log, and it only says that my keyboard is not functional. I have to plug my keyboard into the PS/2 port using an adapter in order to get my computer to complete the boot up process. When I try to type when my keyboard is plugged into the PS/2 adapter, my keyboard does not work. I have to plug my keyboard into the USB port in order to type.

I have also tried plugging another keyboard into the USB port and rebooting my machine, but the same results occur. I'm not able to find any keyboards with PS/2 plugs in any stores. So, I'm not able to know if I have a bad PS/2 adapter.

My system specs are:

Mobo Intel D865PERL
CPU Intel Celeron 2.93 GHz
RAM 1023 MB
Video card NVIDIA GeForce 6800 XT
HD Western Digital
OS Win XP Pro Service Pack 2

I thank you in advance for any help you can give me.

Houndog777 · 07-02-2008, 03:26 PM

Hi, enter your BIOS Setup and ensure that USB support for keyboard & mouse is enabled.
As soon as you boot your machine, it tells you onscreen what key to press to "Enter Setup." It's usually F2 or Delete.

hallucinoJEN · 07-03-2008, 10:26 PM

The USB ports have already been enabled, yet my computer only boots when my keyboard is plugged into the PS/2 port. All peripherals have been enabled as well. I'm still not able to use the keyboard while it is in the PS/2 port.

Shen2187 · 07-04-2008, 03:23 AM

When you boot your system, the BIOS should tell you what key you must press to enter the BIOS menu, before it gets to POST.

Press that key, usually F2 or DEL. And it will go into the BIOS menu.

Within the BIOS menu you should find a peripherals menu that allow you to adjust settings for your peripherals.

Scroll to it using the arrow keys and press 'Enter'. Once there locate the USB section, and you should see "USB Keyboard" and "USB Mouse".

Navigate via arrow keys again and enter. Change them from "Disabled" to "Enabled".

hallucinoJEN · 07-09-2008, 10:48 AM

I have to press F2 to run set up then press F4 to enter set up. But, for some reason, when I hit the delete key, my computer boots up with no problem. Any idea why this is so?

The computer doesn't automatically reboot if I don't do anything.

Houndog777 · 07-13-2008, 03:55 AM

Hello,
Here's the Support page for your motherboard at Intel; always worth browsing through.
http://www.intel.com/support/motherb...ktop/d865perl/

Meanwhile, you could download and install No.2 from the list to be found here.........
http://downloadcenter.intel.com/filt...4&submit=Go%21

Restart after installing. Let us know if it made any difference.

**sobeit** · 07-13-2008, 04:05 AM

is it the original keyboard that came with the computer or another? Also try the keyboard on another computer to see if that computer will boot.

hallucinoJEN · 07-19-2008, 01:11 PM

Quote:

Originally Posted by sobeit

is it the original keyboard that came with the computer or another? Also try the keyboard on another computer to see if that computer will boot.

I have a custom made computer, so my keyboard was bought separately at a store (Best Buy?). I have two keyboards and both keyboards yields the same results.

hallucinoJEN · 07-19-2008, 01:16 PM

Quote:

Originally Posted by Houndog777

Hello,
Here's the Support page for your motherboard at Intel; always worth browsing through.
http://www.intel.com/support/motherb...ktop/d865perl/

Meanwhile, you could download and install No.2 from the list to be found here.........
http://downloadcenter.intel.com/filt...4&submit=Go%21

Restart after installing. Let us know if it made any difference.

I think the second link is dead. I am unable to pull the site up on firefox.

Houndog777 · 07-19-2008, 01:35 PM

Hi, I think they are having Server trouble.
I can't access the support site at all, using Internet Explorer, and I've been trying for over an hour for a download I want.
Just tried again after your response and still no joy.

Try again later.

Elite777 · 07-22-2008, 02:00 AM

What type of keyboard is it?

I have had a few similar issues with Logitech hardware.
Ex. If I leave my Logitech Webcam (USB) plugged in while I reboot the system will not load completely and get stuck at a black screen. I have to actually start up the PC with it unplugged and plug it back in once it loads.

hallucinoJEN · 07-22-2008, 11:18 PM

My keyboard is a Dynex.

I installed the file on the intel website, and still the same thing. Only now, if I go into the BIOS and exit right back out, the computer would boot up with no problem.

This is very perplexing!

Houndog777 · 07-23-2008, 03:49 AM

Hi, it sounds like your BIOS is needing reminding of it's settings, but strange it should only affect the keyboard.
Try booting with the BIOS Default settings.
If no luck, remove the motherboard battery for a while and/or clear the CMOS by moving the jumper pins on the board. Instructions on how to do this, and the location of the Clear CMOS Jumper will be in your manual.

Personally, I'd install a new motherboard battery. Although they should last many years, like all other batteries, sometimes this is not the case.

Did these problems begin after installing new hardware or software?

07-02-2008, 11:17 AM	#1 (permalink)
hallucinoJEN Registered User Join Date: Jul 2008 Location: Richmond, VA Posts: 10 OS: XP Pro	Unable to reboot when keyboard is plugged into USB Hi, I have been having trouble with rebooting my system when my keyboard is plugged into a USB port. I checked the Event Log, and it only says that my keyboard is not functional. I have to plug my keyboard into the PS/2 port using an adapter in order to get my computer to complete the boot up process. When I try to type when my keyboard is plugged into the PS/2 adapter, my keyboard does not work. I have to plug my keyboard into the USB port in order to type. I have also tried plugging another keyboard into the USB port and rebooting my machine, but the same results occur. I'm not able to find any keyboards with PS/2 plugs in any stores. So, I'm not able to know if I have a bad PS/2 adapter. My system specs are: Mobo Intel D865PERL CPU Intel Celeron 2.93 GHz RAM 1023 MB Video card NVIDIA GeForce 6800 XT HD Western Digital OS Win XP Pro Service Pack 2 I thank you in advance for any help you can give me. __________________ Failure is not defeat until you stop trying.

07-02-2008, 03:26 PM	#2 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Unable to reboot when keyboard is plugged into USB Hi, enter your BIOS Setup and ensure that USB support for keyboard & mouse is enabled. As soon as you boot your machine, it tells you onscreen what key to press to "Enter Setup." It's usually F2 or Delete. __________________ Last edited by Houndog777 : 07-02-2008 at 03:27 PM. Reason: Add

07-03-2008, 10:26 PM	#3 (permalink)
hallucinoJEN Registered User Join Date: Jul 2008 Location: Richmond, VA Posts: 10 OS: XP Pro	Re: Unable to reboot when keyboard is plugged into USB The USB ports have already been enabled, yet my computer only boots when my keyboard is plugged into the PS/2 port. All peripherals have been enabled as well. I'm still not able to use the keyboard while it is in the PS/2 port. __________________ Failure is not defeat until you stop trying.

07-04-2008, 03:23 AM	#4 (permalink)
Shen2187 Registered User Join Date: Jul 2008 Posts: 6 OS: MS WinXP SP3 (5.1, Build 2600)	Re: Unable to reboot when keyboard is plugged into USB When you boot your system, the BIOS should tell you what key you must press to enter the BIOS menu, before it gets to POST. Press that key, usually F2 or DEL. And it will go into the BIOS menu. Within the BIOS menu you should find a peripherals menu that allow you to adjust settings for your peripherals. Scroll to it using the arrow keys and press 'Enter'. Once there locate the USB section, and you should see "USB Keyboard" and "USB Mouse". Navigate via arrow keys again and enter. Change them from "Disabled" to "Enabled". Last edited by Shen2187 : 07-04-2008 at 03:24 AM.

07-09-2008, 10:48 AM	#5 (permalink)
hallucinoJEN Registered User Join Date: Jul 2008 Location: Richmond, VA Posts: 10 OS: XP Pro	Re: Unable to reboot when keyboard is plugged into USB I have to press F2 to run set up then press F4 to enter set up. But, for some reason, when I hit the delete key, my computer boots up with no problem. Any idea why this is so? The computer doesn't automatically reboot if I don't do anything. __________________ Failure is not defeat until you stop trying.

07-13-2008, 03:55 AM	#6 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Unable to reboot when keyboard is plugged into USB Hello, Here's the Support page for your motherboard at Intel; always worth browsing through. http://www.intel.com/support/motherb...ktop/d865perl/ Meanwhile, you could download and install No.2 from the list to be found here......... http://downloadcenter.intel.com/filt...4&submit=Go%21 Restart after installing. Let us know if it made any difference. __________________

07-13-2008, 04:05 AM	#7 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 5,410 OS: windows/linux	Re: Unable to reboot when keyboard is plugged into USB is it the original keyboard that came with the computer or another? Also try the keyboard on another computer to see if that computer will boot. __________________ Do not feed the trolls.

07-19-2008, 01:35 PM	#10 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Unable to reboot when keyboard is plugged into USB Hi, I think they are having Server trouble. I can't access the support site at all, using Internet Explorer, and I've been trying for over an hour for a download I want. Just tried again after your response and still no joy. Try again later. __________________

07-22-2008, 02:00 AM	#11 (permalink)
Elite777 Registered User Join Date: Jan 2008 Location: Texas Posts: 34 OS: Windows XP Service Pack 2 My System	Re: Unable to reboot when keyboard is plugged into USB What type of keyboard is it? I have had a few similar issues with Logitech hardware. Ex. If I leave my Logitech Webcam (USB) plugged in while I reboot the system will not load completely and get stuck at a black screen. I have to actually start up the PC with it unplugged and plug it back in once it loads.

07-22-2008, 11:18 PM	#12 (permalink)
hallucinoJEN Registered User Join Date: Jul 2008 Location: Richmond, VA Posts: 10 OS: XP Pro	Re: Unable to reboot when keyboard is plugged into USB My keyboard is a Dynex. I installed the file on the intel website, and still the same thing. Only now, if I go into the BIOS and exit right back out, the computer would boot up with no problem. This is very perplexing! __________________ Failure is not defeat until you stop trying.

07-23-2008, 03:49 AM	#13 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Unable to reboot when keyboard is plugged into USB Hi, it sounds like your BIOS is needing reminding of it's settings, but strange it should only affect the keyboard. Try booting with the BIOS Default settings. If no luck, remove the motherboard battery for a while and/or clear the CMOS by moving the jumper pins on the board. Instructions on how to do this, and the location of the Clear CMOS Jumper will be in your manual. Personally, I'd install a new motherboard battery. Although they should last many years, like all other batteries, sometimes this is not the case. Did these problems begin after installing new hardware or software? __________________ Last edited by Houndog777 : 07-23-2008 at 03:52 AM. Reason: Add